Knowing public services: Cross-sector intermediaries and algorithmic governance in public sector reform

Discourses of public sector reform in the UK have been shaped in recent years by the participation of new kinds of hybrid cross-sector intermediaries such as think tanks, social enterprises and other third sector organisations. This article provides a documentary analysis of Demos, NESTA and the Innovation Unit as intermediary organisations in public sector reform, exploring their promotion of modes of digital governance and their mobilisation of new software technologies as models for new kinds of governing practices. These intermediary organisations are generating a model of knowing public services that operates through collecting and analysing big data, consisting of personal information and behavioural data on individual service users, in order to co-produce personalised services. Their objective is a new style of political governance based on human-computer interaction and machine learning techniques in which citizens are to be governed as co-producers of personalised services interacting with the algorithms of database software

Data mining and predictive analytics application on cellular networks to monitor and optimize quality of service and customer experience

This research study focuses on the application models of Data Mining and Machine Learning covering cellular network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms have been applied on real cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: RStudio for Machine Learning and process visualization, Apache Spark, SparkSQL for data and big data processing and clicData for service Visualization. Two use cases have been studied during this research. In the first study, the process of Data and predictive Analytics are fully applied in the field of Telecommunications to efficiently address users’ experience, in the goal of increasing customer loyalty and decreasing churn or customer attrition. Using real cellular network transactions, prediction analytics are used to predict customers who are likely to churn, which can result in revenue loss. Prediction algorithms and models including Classification Tree, Random Forest, Neural Networks and Gradient boosting have been used with an exploratory Data Analysis, determining relationship between predicting variables. The data is segmented in to two, a training set to train the model and a testing set to test the model. The evaluation of the best performing model is based on the prediction accuracy, sensitivity, specificity and the Confusion Matrix on the test set. The second use case analyses Service Quality Management using modern data mining techniques and the advantages of in-memory big data processing with Apache Spark and SparkSQL to save cost on tool investment; thus, a low-cost Service Quality Management model is proposed and analyzed. With increase in Smart phone adoption, access to mobile internet services, applications such as streaming, interactive chats require a certain service level to ensure customer satisfaction. As a result, an SQM framework is developed with Service Quality Index (SQI) and Key Performance Index (KPI). The research concludes with recommendations and future studies around modern technology applications in Telecommunications including Internet of Things (IoT), Cloud and recommender systems.Cellular networks have evolved and are still evolving, from traditional GSM (Global System for Mobile Communication) Circuit switched which only supported voice services and extremely low data rate, to LTE all Packet networks accommodating high speed data used for various service applications such as video streaming, video conferencing, heavy torrent download; and for say in a near future the roll-out of the Fifth generation (5G) cellular networks, intended to support complex technologies such as IoT (Internet of Things), High Definition video streaming and projected to cater massive amount of data. With high demand on network services and easy access to mobile phones, billions of transactions are performed by subscribers. The transactions appear in the form of SMSs, Handovers, voice calls, web browsing activities, video and audio streaming, heavy downloads and uploads. Nevertheless, the stormy growth in data traffic and the high requirements of new services introduce bigger challenges to Mobile Network Operators (NMOs) in analysing the big data traffic flowing in the network. Therefore, Quality of Service (QoS) and Quality of Experience (QoE) turn in to a challenge. Inefficiency in mining, analysing data and applying predictive intelligence on network traffic can produce high rate of unhappy customers or subscribers, loss on revenue and negative services’ perspective. Researchers and Service Providers are investing in Data mining, Machine Learning and AI (Artificial Intelligence) methods to manage services and experience. This research study focuses on the application models of Data Mining and Machine Learning covering network traffic, in the objective to arm Mobile Network Operators with full view of performance branches (Services, Device, Subscribers). The purpose is to optimize and minimize the time to detect service and subscriber patterns behaviour. Different data mining techniques and predictive algorithms will be applied on cellular network datasets to uncover different data usage patterns using specific Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). The following tools will be used to develop the concept: R-Studio for Machine Learning, Apache Spark, SparkSQL for data processing and clicData for Visualization.Electrical and Mining EngineeringM. Tech (Electrical Engineering

Dynamic Hilbert clustering based on convex set for web services aggregation

In recent years, web services run by big corporations and different application-specific data centers have all been embraced by several companies worldwide. Web services provide several benefits when compared to other communication technologies. However, it still suffers from congestion and bottlenecks as well as a significant delay due to the tremendous load caused by a large number of web service requests from end users. Clustering and then aggregating similar web services as one compressed message can potentially achieve network traffic reduction. This paper proposes a dynamic Hilbert clustering as a new model for clustering web services based on convex set similarity. Mathematically, the suggested models compute the degree of similarity between simple object access protocol (SOAP) messages and then cluster them into groups with high similarity. Next, each cluster is aggregated as a compact message that is finally encoded by fixed-length or Huffman. The experiment results have shown the suggested model performs better than the conventional clustering techniques in terms of compression ratio. The suggested model has produced the best results, reaching up to 15 with fixed-length and up to 20 with Huffma

Online Machine Learning Algorithms Review and Comparison in Healthcare

Currently, the healthcare industry uses Big Data for essential patient care information. Electronic Health Records (EHR) store massive data and are continuously updated with information such as laboratory results, medication, and clinical events. There are various methods by which healthcare data is generated and collected, including databases, healthcare websites, mobile applications, wearable technologies, and sensors. The continuous flow of data will improve healthcare service, medical diagnostic research and, ultimately, patient care. Thus, it is important to implement advanced data analysis techniques to obtain more precise prediction results.Machine Learning (ML) has acquired an important place in Big Healthcare Data (BHD). ML has the capability to run predictive analysis, detect patterns or red flags, and connect dots to enhance personalized treatment plans. Because predictive models have dependent and independent variables, ML algorithms perform mathematical calculations to find the best suitable mathematical equations to predict dependent variables using a given set of independent variables. These model performances depend on datasets and response, or dependent, variable types such as binary or multi-class, supervised or unsupervised.The current research analyzed incremental, or streaming or online, algorithm performance with offline or batch learning (these terms are used interchangeably) using performance measures such as accuracy, model complexity, and time consumption. Batch learning algorithms are provided with the specific dataset, which always constrains the size of the dataset depending on memory consumption. In the case of incremental algorithms, data arrive sequentially, which is determined by hyperparameter optimization such as chunk size, tree split, or hoeffding bond. The model complexity of an incremental learning algorithm is based on a number of parameters, which in turn determine memory consumption

Continuous maintenance and the future – Foundations and technological challenges

High value and long life products require continuous maintenance throughout their life cycle to achieve required performance with optimum through-life cost. This paper presents foundations and technologies required to offer the maintenance service. Component and system level degradation science, assessment and modelling along with life cycle ‘big data’ analytics are the two most important knowledge and skill base required for the continuous maintenance. Advanced computing and visualisation technologies will improve efficiency of the maintenance and reduce through-life cost of the product. Future of continuous maintenance within the Industry 4.0 context also identifies the role of IoT, standards and cyber security