Integrating multiple windows and document features for expert finding

Expert finding is a key task in enterprise search and has recently attracted lots of attention from both research and industry communities. Given a search topic, a prominent existing approach is to apply some information retrieval (IR) system to retrieve top ranking documents, which will then be used to derive associations between experts and the search topic based on cooccurrences. However, we argue that expert finding is more sensitive to multiple levels of associations and document features that current expert finding systems insufficiently address, including (a) multiple levels of associations between experts and search topics, (b) document internal structure, and (c) document authority. We propose a novel approach that integrates the above-mentioned three aspects as well as a query expansion technique in a two-stage model for expert finding. A systematic evaluation is conducted on TREC collections to test the performance of our approach as well as the effects of multiple windows, document features, and query expansion. These experimental results show that query expansion can dramatically improve expert finding performance with statistical significance. For three well-known IR models with or without query expansion, document internal structures help improve a single window-based approach but without statistical significance, while our novel multiple window-based approach can significantly improve the performance of a single window-based approach both with and without document internal structures

Entity finding in a document collection using adaptive window sizes

Traditional search engines work by returning a list of documents in response to queries. However, such engines are often inadequate when the information need of the user involves entities. This issue has led to the development of entity-search, which unlike normal web search does not aim at returning documents but names of people, products, organisations, etc. Some of the most successful methods for identifying relevant entities were built around the idea of a proximity search. In this thesis, we present an adaptive, well-founded, general-purpose entity finding model. In contrast to the work of other researchers, where the size of the targeted part of the document (i.e., the window size) is fixed across the collection, our method uses a number of document features to calculate an adaptive window size for each document in the collection. We construct a new entity finding test collection called the ESSEX test collection for use in evaluating our method. This collection represents a university setting as the data was collected from the publicly accessible webpages of the University of Essex. We test our method on five different datasets including the W3C Dataset, CERC Dataset, UvT/TU Datasets, ESSEX dataset and the ClueWeb09 entity finding collection. Our method provides a considerable improvement over various baseline models on all of these datasets. We also find that the document features considered for the calculation of the window size have differing impacts on the performance of the search. These impacts depend on the structure of the documents and the document language. As users may have a variety of search requirements, we show that our method is adaptable to different applications, environments, types of named entities and document collections

Evaluating Information Retrieval and Access Tasks

This open access book summarizes the first two decades of the NII Testbeds and Community for Information access Research (NTCIR). NTCIR is a series of evaluation forums run by a global team of researchers and hosted by the National Institute of Informatics (NII), Japan. The book is unique in that it discusses not just what was done at NTCIR, but also how it was done and the impact it has achieved. For example, in some chapters the reader sees the early seeds of what eventually grew to be the search engines that provide access to content on the World Wide Web, today’s smartphones that can tailor what they show to the needs of their owners, and the smart speakers that enrich our lives at home and on the move. We also get glimpses into how new search engines can be built for mathematical formulae, or for the digital record of a lived human life. Key to the success of the NTCIR endeavor was early recognition that information access research is an empirical discipline and that evaluation therefore lay at the core of the enterprise. Evaluation is thus at the heart of each chapter in this book. They show, for example, how the recognition that some documents are more important than others has shaped thinking about evaluation design. The thirty-three contributors to this volume speak for the many hundreds of researchers from dozens of countries around the world who together shaped NTCIR as organizers and participants. This book is suitable for researchers, practitioners, and students—anyone who wants to learn about past and present evaluation efforts in information retrieval, information access, and natural language processing, as well as those who want to participate in an evaluation task or even to design and organize one

Interpreting patient descriptions using distantly supervised similar case retrieval

Biomedical natural language processing often involves the interpretation of patient descriptions, for instance for diagnosis or for recommending treatments. Current methods, based on biomedical language models, have been found to struggle with such tasks. Moreover, retrieval augmented strategies have only had limited success, as it is rare to find sentences which express the exact type of knowledge that is needed for interpreting a given patient description. For this reason, rather than attempting to retrieve explicit medical knowledge, we instead propose to rely on a nearest neighbour strategy. First, we retrieve text passages that are similar to the given patient description, and are thus likely to describe patients in similar situations, while also mentioning some hypothesis (e.g.\ a possible diagnosis of the patient). We then judge the likelihood of the hypothesis based on the similarity of the retrieved passages. Identifying similar cases is challenging, however, as descriptions of similar patients may superficially look rather different, among others because they often contain an abundance of irrelevant details. To address this challenge, we propose a strategy that relies on a distantly supervised cross-encoder. Despite its conceptual simplicity, we find this strategy to be effective in practice

Promoting user engagement and learning in search tasks by effective document representation

Much research in information retrieval (IR) focuses on optimisation of the rank of relevant retrieval results for single shot ad hoc IR tasks. Relatively little research has been carried out on supporting and promoting user engagement within search tasks. We seek to improve user experience by use of enhanced document snippets to be presented during the search process to promote user engagement with retrieved information. The primary role of document snippets within search has traditionally been to indicate the potential relevance of retrieved items to the user’s information need. Beyond the relevance of an item, it is generally not possible to infer the contents of individual ranked results just by reading the current snippets. We hypothesise that the creation of richer document snippets and summaries, and effective presentation of this information to users will promote effective search and greater user engagement, and support emerging areas such as learning through search. We generate document summaries for a given query by extracting top relevant sentences from retrieved documents. Creation of these summaries goes beyond exist- ing snippet creation methods by comparing content between documents to take into account novelty when selecting content for inclusion in individual document sum- maries. Further, we investigate the readability of the generated summaries with the overall goal of generating snippets which not only help a user to identify document relevance, but are also designed to increase the user’s understanding and knowledge of a topic gained while inspecting the snippets. We perform a task-based user study to record the user’s interactions, search be- haviour and feedback to evaluate the effectiveness of our snippets using qualitative and quantitative measures. In our user study, we found that richer snippets generated in this work improved the user experience and topical knowledge, and helped users to learn about the topic effectively

Expert Finding in Disparate Environments

Providing knowledge workers with access to experts and communities-of-practice is central to expertise sharing, and crucial to effective organizational performance, adaptation, and even survival. However, in complex work environments, it is difficult to know who knows what across heterogeneous groups, disparate locations, and asynchronous work. As such, where expert finding has traditionally been a manual operation there is increasing interest in policy and technical infrastructure that makes work visible and supports automated tools for locating expertise. Expert finding, is a multidisciplinary problem that cross-cuts knowledge management, organizational analysis, and information retrieval. Recently, a number of expert finders have emerged; however, many tools are limited in that they are extensions of traditional information retrieval systems and exploit artifact information primarily. This thesis explores a new class of expert finders that use organizational context as a basis for assessing expertise and for conferring trust in the system. The hypothesis here is that expertise can be inferred through assessments of work behavior and work derivatives (e.g., artifacts). The Expert Locator, developed within a live organizational environment, is a model-based prototype that exploits organizational work context. The system associates expertise ratings with expert’s signaling behavior and is extensible so that signaling behavior from multiple activity space contexts can be fused into aggregate retrieval scores. Post-retrieval analysis supports evidence review and personal network browsing, aiding users in both detection and selection. During operational evaluation, the prototype generated high-precision searches across a range of topics, and was sensitive to organizational role; ranking true experts (i.e., authorities) higher than brokers providing referrals. Precision increased with the number of activity spaces used in the model, but varied across queries. The highest performing queries are characterized by high specificity terms, and low organizational diffusion amongst retrieved experts; essentially, the highest rated experts are situated within organizational niches

Interpreting patient case descriptions with biomedical language models

The advent of pre-trained language models (LMs) has enabled unprecedented advances in the Natural Language Processing (NLP) field. In this respect, various specialised LMs for the biomedical domain have been introduced, and similar to their general purpose counterparts, these models have achieved state-of-the-art results in many biomedical NLP tasks. Accordingly, it can be assumed that they can perform medical reasoning. However, given the challenging nature of the biomedical domain and the scarcity of labelled data, it is still not fully understood what type of knowledge these models encapsulate and how they can be enhanced further. This research seeks to address these questions, with a focus on the task of interpreting patient case descriptions, which provides the means to investigate the model’s ability to perform medical reasoning. In general, this task is concerned with inferring a diagnosis or recommending a treatment from a text fragment describing a set of symptoms accompanied by other information. Therefore, we started by probing pre-trained language models. For this purpose, we constructed a benchmark that is derived from an existing dataset (MedNLI). Following that, to improve the performance of LMs, we used a distant supervision strategy to identify cases that are similar to a given one. We then showed that using such similar cases can lead to better results than other strategies for augmenting the input to the LM. As a final contribution, we studied the possibility of fine-tuning biomedical LMs on PubMed abstracts that correspond to case reports. In particular, we proposed a self-supervision task which mimics the downstream tasks of inferring diagnoses and recommending treatments. The findings in this thesis indicate that the performance of the considered biomedical LMs can be improved by using methods that go beyond relying on additional manually annotated datasets