A high-level semiotic trust agent scoring model for collaborative virtual organisations

In this paper, we describe how a semiotic ladder, together with a supportive trust agent, can be used to address “soft” trust issues in the context of collaborative Virtual Organisations (VO). The intention is to offer all parties better support for trust (as reputation) management including the reduction of risk and improved reliability of VO e-services. The semiotic ladder is intended to support the VO e-service lifecycle through the articulation of e-trust at various levels of system abstraction, including trust as measurable confidence. At the social level, reputation and reliability measures of e-trust are the relevant dimensions as regards choice of VO partner and are also relevant to the negotiation of service level agreements between the VO partners. By contrast, at the lower levels of the trust ladder, e-trust measures typically address the degree to which secure sign on and message level security conforms to various tangible technological security protocols. The novel trust agent provides the e-service consumer with an objective measure of the trustworthiness of the e-service at run-time, just prior to its actual consumption. Specifically, VO e-service consumer confidence level is informed, by leveraging third party objective evidence. This evidence comprises a set of Corporate Governance (CG) scores. These scores are used as a trust proxy for the "real" owner of the VO. There are also inherent limitations associated with the use of CG scores. These are duly acknowledged

Civil Society Legitimacy and Accountability: Issues and Challenges

University education rarely focuses its attention and imagination on teaching students how to turn a vision into reality; how to design, develop, and lead social change organizations. The author co-created the Social Entrepreneurship Collaboratory (SE Lab) at Stanford University and then Harvard University as a model educational program designed to achieve this goal. The SE Lab is a Silicon Valley influenced incubator where student teams create and develop innovative pilot projects for US and international social sector initiatives. The lab combines academic theory, frameworks, and traditional research with intensive field work, action research, peer support and learning, and participation of domain experts and social entrepreneurship practitioners. It also provides students an opportunity to collaborate on teams to develop business plans for their initiatives and to compete for awards and recognition in the marketplace of ideas. Students in the SE Lab have created innovative organizations serving many different social causes, including fighting AIDS in Africa, promoting literacy in Mexico, combating the conditions for terrorism using micro-finance in the Palestinian territories, and confronting gender inequality using social venture capital to empower women in Afghanistan

Multi Site Coordination using a Multi-Agent System

A new approach of coordination of decisions in a multi site system is proposed. It is based this approach on a multi-agent concept and on the principle of distributed network of enterprises. For this purpose, each enterprise is defined as autonomous and performs simultaneously at the local and global levels. The basic component of our approach is a so-called Virtual Enterprise Node (VEN), where the enterprise network is represented as a set of tiers (like in a product breakdown structure). Within the network, each partner constitutes a VEN, which is in contact with several customers and suppliers. Exchanges between the VENs ensure the autonomy of decision, and guarantiee the consistency of information and material flows. Only two complementary VEN agents are necessary: one for external interactions, the Negotiator Agent (NA) and one for the planning of internal decisions, the Planner Agent (PA). If supply problems occur in the network, two other agents are defined: the Tier Negotiator Agent (TNA) working at the tier level only and the Supply Chain Mediator Agent (SCMA) working at the level of the enterprise network. These two agents are only active when the perturbation occurs. Otherwise, the VENs process the flow of information alone. With this new approach, managing enterprise network becomes much more transparent and looks like managing a simple enterprise in the network. The use of a Multi-Agent System (MAS) allows physical distribution of the decisional system, and procures a heterarchical organization structure with a decentralized control that guaranties the autonomy of each entity and the flexibility of the network