Layered evaluation of interactive adaptive systems : framework and formative methods

Peer reviewedPostprin

Assessing the effectiveness of multi-touch interfaces for DP operation

Navigating a vessel using dynamic positioning (DP) systems close to offshore installations is a challenge. The operator's only possibility of manipulating the system is through its interface, which can be categorized as the physical appearance of the equipment and the visualization of the system. Are there possibilities of interaction between the operator and the system that can reduce strain and cognitive load during DP operations? Can parts of the system (e.g. displays) be physically brought closer to the user to enhance the feeling of control when operating the system? Can these changes make DP operations more efficient and safe? These questions inspired this research project, which investigates the use of multi-touch and hand gestures known from consumer products to directly manipulate the visualization of a vessel in the 3D scene of a DP system. Usability methodologies and evaluation techniques that are widely used in consumer market research were used to investigate how these interaction techniques, which are new to the maritime domain, could make interaction with the DP system more efficient and transparent both during standard and safety-critical operations. After investigating which gestures felt natural to use by running user tests with a paper prototype, the gestures were implemented into a Rolls-Royce DP system and tested in a static environment. The results showed that the test participants performed significantly faster using direct gesture manipulation compared to using traditional button/menu interaction. To support the results from these tests, further tests were carried out. The purpose is to investigate how gestures are performed in a moving environment, using a motion platform to simulate rough sea conditions. The key results and lessons learned from a collection of four user experiments, together with a discussion of the choice of evaluation techniques will be discussed in this paper

ANALYSIS OF EYE TRACKING DATA OBTAINED BY CUSTOMERS’ PRODUCT EVALUATIONS

Within the mechanical engineering discipline, product representational studies have been used to inform engineers on the suitability of their product designs for prospective customers. Mainly based in customers\u27 oral responses, engineers would modify the product design accordingly. The incorporation of eye tracking data, in addition to the oral responses, in these product representational studies is a recent addition. This case study performs data analysis of a product representational study conducted by Reid, MacDonald and Du (2012), which considers the impact of 2D and 3D product representation on customer judgments with associated eye gaze patterns. The aim of this thesis is to act as a set of guidelines for analyzing other eye tracking studies that deal with product evaluations by discussing some of the possible analysis techniques to use the eye tracking data to obtain interesting facts and patterns. The thesis presents these five guideline characteristics: (1) question-based analysis, (2) question and category dependencies, (3) product and category dependencies, (4) gender impact and (5) experiment repeatability situations. In addition, a brief comparison of the 2D and 3D product representation experiments is described for each guideline characteristic

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale