Commonplaces in risk talk: Face threats and forms of interaction.

Talk about risk is problematic for interaction; it can involve the speaker or hearer saying things that threaten participants' 'face', the ways they want themselves to be seen by others. One way of dealing with these threats to face, and to keep the conversation going, is the use of commonplaces. Commonplaces, generally applicable and generally known arguments, play an important role in interaction, invoking shared, taken-for-granted perspectives embedded in familiar roles and everyday practices. They are similar to some of the frames discussed in risk communication, but they focus our attention on rhetoric and interaction rather than cognition. In this paper, I show how commonplaces are used in focus group discussions of public choices involving dangers to life or health. They tend to be used in response to dilemmas, when a speaker is put on the spot, and they tend to lead to other commonplaces. Analysis of commonplaces supports those who argue that studies of public perception of risks and programmes of communication about risks need to be sensitive to the personal interactions, rhetorical strategies, and cultural embeddedness of any risk talk

Effectiveness of Corporate Social Media Activities to Increase Relational Outcomes

This study applies social media analytics to investigate the impact of different corporate social media activities on user word of mouth and attitudinal loyalty. We conduct a multilevel analysis of approximately 5 million tweets regarding the main Twitter accounts of 28 large global companies. We empirically identify different social media activities in terms of social media management strategies (using social media management tools or the web-frontend client), account types (broadcasting or receiving information), and communicative approaches (conversational or disseminative). We find positive effects of social media management tools, broadcasting accounts, and conversational communication on public perception

CEPS Task Force on Artificial Intelligence and Cybersecurity Technology, Governance and Policy Challenges Task Force Evaluation of the HLEG Trustworthy AI Assessment List (Pilot Version). CEPS Task Force Report 22 January 2020

The Centre for European Policy Studies launched a Task Force on Artificial Intelligence (AI) and Cybersecurity in September 2019. The goal of this Task Force is to bring attention to the market, technical, ethical and governance challenges posed by the intersection of AI and cybersecurity, focusing both on AI for cybersecurity but also cybersecurity for AI. The Task Force is multi-stakeholder by design and composed of academics, industry players from various sectors, policymakers and civil society. The Task Force is currently discussing issues such as the state and evolution of the application of AI in cybersecurity and cybersecurity for AI; the debate on the role that AI could play in the dynamics between cyber attackers and defenders; the increasing need for sharing information on threats and how to deal with the vulnerabilities of AI-enabled systems; options for policy experimentation; and possible EU policy measures to ease the adoption of AI in cybersecurity in Europe. As part of such activities, this report aims at assessing the High-Level Expert Group (HLEG) on AI Ethics Guidelines for Trustworthy AI, presented on April 8, 2019. In particular, this report analyses and makes suggestions on the Trustworthy AI Assessment List (Pilot version), a non-exhaustive list aimed at helping the public and the private sector in operationalising Trustworthy AI. The list is composed of 131 items that are supposed to guide AI designers and developers throughout the process of design, development, and deployment of AI, although not intended as guidance to ensure compliance with the applicable laws. The list is in its piloting phase and is currently undergoing a revision that will be finalised in early 2020. This report would like to contribute to this revision by addressing in particular the interplay between AI and cybersecurity. This evaluation has been made according to specific criteria: whether and how the items of the Assessment List refer to existing legislation (e.g. GDPR, EU Charter of Fundamental Rights); whether they refer to moral principles (but not laws); whether they consider that AI attacks are fundamentally different from traditional cyberattacks; whether they are compatible with different risk levels; whether they are flexible enough in terms of clear/easy measurement, implementation by AI developers and SMEs; and overall, whether they are likely to create obstacles for the industry. The HLEG is a diverse group, with more than 50 members representing different stakeholders, such as think tanks, academia, EU Agencies, civil society, and industry, who were given the difficult task of producing a simple checklist for a complex issue. The public engagement exercise looks successful overall in that more than 450 stakeholders have signed in and are contributing to the process. The next sections of this report present the items listed by the HLEG followed by the analysis and suggestions raised by the Task Force (see list of the members of the Task Force in Annex 1)

Achieving mutual understanding in intercultural project partnerships : co-operation, self-orientation, and fragility

Communication depends on cooperation in at least the following way: In order to be successful, communicative behavior needs to be adjusted to the general world knowledge, abilities, and interests of the hearer, and the hearer's success in figuring out the message and responding to it needs to be informed by assumptions about the communicator's informative intentions, personal goals, and communicative abilities. In other words, interlocutors cooperate by coordinating their actions in order to fulfill their communicative intentions. This minimal assumption about cooperativeness must in one way or another be built into the foundations of any plausible inferential model of human communication. However, the communication process is also influenced to a greater or lesser extent, whether intentionally and consciously or unintentionally and unconsciously, by the participants' orientation toward, or preoccupation with, their own concerns, so their behavior may easily fall short of being as cooperative as is required for achieving successful communication

Spoken Language Interaction with Robots: Recommendations for Future Research

With robotics rapidly advancing, more effective human–robot interaction is increasingly needed to realize the full potential of robots for society. While spoken language must be part of the solution, our ability to provide spoken language interaction capabilities is still very limited. In this article, based on the report of an interdisciplinary workshop convened by the National Science Foundation, we identify key scientific and engineering advances needed to enable effective spoken language interaction with robotics. We make 25 recommendations, involving eight general themes: putting human needs first, better modeling the social and interactive aspects of language, improving robustness, creating new methods for rapid adaptation, better integrating speech and language with other communication modalities, giving speech and language components access to rich representations of the robot’s current knowledge and state, making all components operate in real time, and improving research infrastructure and resources. Research and development that prioritizes these topics will, we believe, provide a solid foundation for the creation of speech-capable robots that are easy and effective for humans to work with

New Methods, Current Trends and Software Infrastructure for NLP

The increasing use of `new methods' in NLP, which the NeMLaP conference series exemplifies, occurs in the context of a wider shift in the nature and concerns of the discipline. This paper begins with a short review of this context and significant trends in the field. The review motivates and leads to a set of requirements for support software of general utility for NLP research and development workers. A freely-available system designed to meet these requirements is described (called GATE - a General Architecture for Text Engineering). Information Extraction (IE), in the sense defined by the Message Understanding Conferences (ARPA \cite{Arp95}), is an NLP application in which many of the new methods have found a home (Hobbs \cite{Hob93}; Jacobs ed. \cite{Jac92}). An IE system based on GATE is also available for research purposes, and this is described. Lastly we review related work.Comment: 12 pages, LaTeX, uses nemlap.sty (included

The Challenge of Spoken Language Systems: Research Directions for the Nineties

A spoken language system combines speech recognition, natural language processing and human interface technology. It functions by recognizing the person's words, interpreting the sequence of words to obtain a meaning in terms of the application, and providing an appropriate response back to the user. Potential applications of spoken language systems range from simple tasks, such as retrieving information from an existing database (traffic reports, airline schedules), to interactive problem solving tasks involving complex planning and reasoning (travel planning, traffic routing), to support for multilingual interactions. We examine eight key areas in which basic research is needed to produce spoken language systems: (1) robust speech recognition; (2) automatic training and adaptation; (3) spontaneous speech; (4) dialogue models; (5) natural language response generation; (6) speech synthesis and speech generation; (7) multilingual systems; and (8) interactive multimodal systems. In each area, we identify key research challenges, the infrastructure needed to support research, and the expected benefits. We conclude by reviewing the need for multidisciplinary research, for development of shared corpora and related resources, for computational support and far rapid communication among researchers. The successful development of this technology will increase accessibility of computers to a wide range of users, will facilitate multinational communication and trade, and will create new research specialties and jobs in this rapidly expanding area