Attitudes expressed in online comments about environmental factors in the tourism sector: an exploratory study

The object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings shown and then a textual analysis was used to identify the key environment factors in these feelings using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results of the exploratory study present the key environment factors that affect the users experience when visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of rural areas respecting the local environment and nature, or respecting air quality in the areas where hotels have facilities and offer services. The conclusions of the research can help hotels improve their services and the impact on the environment, as well as improving the visitors experience based on the positive, neutral and negative environment factors which the visitors themselves identified

Twitter Sentiment Analysis via Bi-sense Emoji Embedding and Attention-based LSTM

Sentiment analysis on large-scale social media data is important to bridge the gaps between social media contents and real world activities including political election prediction, individual and public emotional status monitoring and analysis, and so on. Although textual sentiment analysis has been well studied based on platforms such as Twitter and Instagram, analysis of the role of extensive emoji uses in sentiment analysis remains light. In this paper, we propose a novel scheme for Twitter sentiment analysis with extra attention on emojis. We first learn bi-sense emoji embeddings under positive and negative sentimental tweets individually, and then train a sentiment classifier by attending on these bi-sense emoji embeddings with an attention-based long short-term memory network (LSTM). Our experiments show that the bi-sense embedding is effective for extracting sentiment-aware embeddings of emojis and outperforms the state-of-the-art models. We also visualize the attentions to show that the bi-sense emoji embedding provides better guidance on the attention mechanism to obtain a more robust understanding of the semantics and sentiments

Social Networks, Political Discourse and Polarization during the 2017 Catalan elections

This thesis investigates the political process in Spain and Catalonia during the Catalan election in December 2017. This regional election was unusual because of the independence process in Catalonia and its repression. Two parties, Ciudadanos (anti-independence) and Podemos (ambiguous position) and their leaders’ activity in Twitter was analyzed. It was explored from three perspectives: social networks, lexical and emotional discourse and ideological polarization. Firstly, social networks were used to see the properties of the support communities of both parties. Interestingly unlike Ps, Ciudadanos’ (Cs) metrics of cohesion showed that political communities of this party in Spain and Catalonia were remarkably well integrated. Secondly, using machine learning techniques, discourse cohesiveness of Ps and Cs’ politicians was analyzed regarding the lexical and emotional content of their messages. The results showed that even though Cs’ politicians were more lexically similar, Ps’ were more similar in terms of emotions. Specifically, the study of emotions in the discourse shed light on populist messages from Cs. This party used anger and disgust to take advantage the polarized political scenario. Lastly, with a sample of users (N=2000) in Twitter, the relationship between dispositional emotions and ideological polarization was investigated. Results showed that users predisposed to anger were significantly more polarized and those predisposed to fear were significantly less polarized. Interestingly, even though predisposition to fear decreased polarization, the interaction between fear and anger significantly increased it. These results have interesting implications regarding the increasing opportunities of politicians to target the electorate based on personal characteristics

Social search in collaborative tagging networks : the role of ties

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Killing me Softly: Creative and Cognitive Aspects of Implicitness in Abusive Language Online

[EN] Abusive language is becoming a problematic issue for our society. The spread of messages that reinforce social and cultural intolerance could have dangerous effects in victims¿ life. State-of-the-art technologies are often effective on detecting explicit forms of abuse, leaving unidentified the utterances with very weak offensive language but a strong hurtful effect. Scholars have advanced theoretical and qualitative observations on specific indirect forms of abusive language that make it hard to be recognized automatically. In this work, we propose a battery of statistical and computational analyses able to support these considerations, with a focus on creative and cognitive aspects of the implicitness, in texts coming from different sources such as social media and news. We experiment with transformers, multi-task learning technique, and a set of linguistic features to reveal the elements involved in the implicit and explicit manifestations of abuses, providing a solid basis for computational applications.Frenda, S.; Patti, V.; Rosso, P. (2022). Killing me Softly: Creative and Cognitive Aspects of Implicitness in Abusive Language Online. Natural Language Engineering. 1-22. https://doi.org/10.1017/S135132492200031612

The laws of "LOL": Computational approaches to sociolinguistic variation in online discussions

When speaking or writing, a person often chooses one form of language over another based on social constraints, including expectations in a conversation, participation in a global change, or expression of underlying attitudes. Sociolinguistic variation (e.g. choosing "going" versus "goin'") can reveal consistent social differences such as dialects and consistent social motivations such as audience design. While traditional sociolinguistics studies variation in spoken communication, computational sociolinguistics investigates written communication on social media. The structured nature of online discussions and the diversity of language patterns allow computational sociolinguists to test highly specific hypotheses about communication, such different configurations of listener "audience." Studying communication choices in online discussions sheds light on long-standing sociolinguistic questions that are hard to tackle, and helps social media platforms anticipate their members' complicated patterns of participation in conversations. To that end, this thesis explores open questions in sociolinguistic research by quantifying language variation patterns in online discussions. I leverage the "birds-eye" view of social media to focus on three major questions in sociolinguistics research relating to authors' participation in online discussions. First, I test the role of conversation expectations in the context of content bans and crisis events, and I show that authors vary their language to adjust to audience expectations in line with community standards and shared knowledge. Next, I investigate language change in online discussions and show that language structure, more than social context, explains word adoption. Lastly, I investigate the expression of social attitudes among multilingual speakers, and I find that such attitudes can explain language choice when the attitudes have a clear social meaning based on the discussion context. This thesis demonstrates the rich opportunities that social media provides for addressing sociolinguistic questions and provides insight into how people adapt to the communication affordances in online platforms.Ph.D