IT to support knowledge sharing in communities, towards a social capital analysis

Ignoring the informal, non-canonical nature of knowledge sharing, including people's motivation, ability and opportunity to share knowledge, is one of the key causes of resistance to use knowledge-sharing tools. In order to improve knowledge sharing supported by information technology (IT), tools need to be embedded in the social networks of which it is part. This has implications for our knowledge on the design requirements of such socially embedded IT. The paper reviews tools that are designed for the purpose to foster social capital. We will then discuss what is needed for an IS design theory related to knowledge communities and how such a theory could incorporate social capital theory

A competence management system towards increased corporate success

Estágio realizado na Critical Manufacturing, S. ATese de mestrado integrado. Engenharia Informática e Computação. Faculdade de Engenharia. Universidade do Porto. 201

Sharing knowledge on knowledge - the exact peripheral expertise awareness system

Abstract: This paper presents an innovative approach to solve the problem of missing transparency over competencies within virtual organizations. We based our work on empirical studies on the problem to cope with the problem of competence finding in such distributed organizations. Former studies have shown that central storage of profiles is inappropriate due to missing flexibility and high costs of maintenance. The focus of our approach presented here is to support the peripheral awareness of competence-indicating events. Those events can be collected, stored and interpreted by the system without further work of the users. This idea is based on existing works on the awareness in computer-supported cooperative work scenarios

Sharing Knowledge on Knowledge - The eXact Peripheral Expertise Awareness System

This paper presents an innovative approach to solve the problem of missing transparency over competencies within virtual organizations. We based our work on empirical studies on the problem to cope with the problem of competence finding in such distributed organizations. Former studies have shown that central storage of profiles is inappropriate due to missing flexibility and high costs of maintenance. The focus of our approach presented here is to support the peripheral awareness of competence-indicating events. Those events can be collected, stored and interpreted by the system without further work of the users. This idea is based on existing works on the awareness in computer-supported cooperative work scenarios