9,804 research outputs found

    Video prototyping of dog-inspired non-verbal affective communication for an appearance constrained robot

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    Original article can be found at: http://ieeexplore.ieee.org “This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder." “Copyright IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.”This paper presents results from a video human-robot interaction (VHRI) study in which participants viewed a video in which an appearance-constrained Pioneer robot used dog-inspired affective cues to communicate affinity and relationship with its owner and a guest using proxemics, body movement and orientation and camera orientation. The findings suggest that even with the limited modalities for non-verbal expression offered by a Pioneer robot, which does not have a dog-like appearance, these cues were effective for non-verbal affective communication

    The Psychological Empowerment Impact of Twitter Microblogging: The Case of #stopasianhate During Covid-19 Pandemic

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    Amid the COVID-19 pandemic, there has been a surge in anti-Asian hate incidents across the US (Misra et al., 2020). As a response to the alarming escalation in xenophobia and racism resulting from the pandemic, #StopAsianHate and #StopAAPIHate have been employed to shed light on the issues. Twitter can effectively assist protestors to participate in the movement by facilitating collective effort, efficiently disseminating the information, and encouraging the discussion about a topic (Chon & Park, 2020). Social media has been recognized for its contribution to one\u27s empowerment in various domains, allowing the marginalized group to regain their sense of power (Mehra et al., 2004; Perkins, 1995). Drawing on the association between Twitter microblogging and empowerment (Hermida & HernĂĄndez-Santaolalla, 2018), this study examines how the use of Twitter microblogging for anti-Asian hate crimes advocacy can affect users\u27 psychological empowerment. More importantly, this study aims to raise awareness of the violence against Asian communities and to combat prejudice toward Asians in the COVID-19 pandemic. With the mediating role of self-efficacy and sense of community, we analyzed the use of Twitter microblogging to advocate against Asian hate and users\u27 psychological empowerment level using Social Cognitive Theory. This study recruited 474 Asian Twitter users whose age between 18-29 years old and live in the United States by voluntary based convenience sampling to participate in the online survey administered by Qualtrics

    When Service Recovery Becomes Visible: Effects Of Recovery Strategies On Electronic Word-of-mouth Receiver

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    The emergence of social media stimulates electronic word-of-mouth (eWOM) and makes consumers’ service encounter experiences ‘visible’ to a wide range of information receivers. In the existing literature, eWOM is mostly studied as the consequences of service failure and service recovery. This study extends prior research by bridging the service recovery experiences of eWOM communicators and the attitudes and behaviors of eWOM receivers. Using scenario-based experiments, this study tests eWOM receiver’s responses to the communicator’s experience and compares the impacts of different service recovery strategies. The results confirm that, for eWOM receivers, vicarious distributive, procedural and interactional justices influence their brand attitudes, which further affect their purchase intentions. Moreover, results support that the relationship between brand attitude and purchase intention is moderated by the perceived information credibility. It is also found that, compared to observing apology, eWOM receivers tend to have more positive justice perceptions and brand attitudes and stronger purchase intentions when they observe compensation. However, whether the recovery is conducted at the service failure scene or after eWOM are not significantly different. This study contributes to the previous literature on service recovery by incorporating vicarious justice in understanding how eWOM receivers develop attitudes and behavioral intentions from others’ service recovery experiences in social media. The findings can be used by service providers to guide their recovery strategies

    Entrepreneurship Education Platform Design: The Relationships between Autodidactic Affordances and Experiential Learning Needs

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    Along with recent technological innovation in education, Entrepreneurship Education Platforms (EEPs) have emerged as an effective solution to prepare students for entrepreneurial success. However, due to novelty, less is known of the success of EEPs regarding user experience, especially when these platforms offer self-regulated learning environments. In response, this study is an attempt to offer a framework to guide user experience design and evaluation of EEP. This study discusses the relationships between autodidactic affordances (administration, acquisition, application, and assessment affordances) and experiential needs (sensory, temporal, interactional, cognitive, behavioral, emotional, and metacognitive experience) and their importance in the success of EEP. The findings offer nuance to assessing the effectiveness of EEP and other online self-regulated learning environments

    A Sense of Place: An Affordance Perspective on Social Media Attachment and Social Media Addiction

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    This research examines the relationship between social media attachment and addiction by considering social media as built environments that users infrastructure or furnish to their preferences and interests (Reimers et al. 2022). Grounded in the interactional theory of place attachment and the affordance perspective, this study identifies the properties of social media\u27s built environments that promote attachment. We assessed a structural model using survey data collected from 324 students at a major U.S. university. The results reveal that a strong attachment to social media significantly predicts addiction, highlighting how positive experiences can lead to unintended negative outcomes. This aligns with prior research, which suggests that people primarily use social media platforms for pleasurable experiences, driven by the psychological need for comfort, familiarity, and enjoyment. The implications of these findings are discussed, underscoring the importance of considering place attachment in the study of social media addiction

    “Help me. I am so alone.”: Online emotional self-disclosure in shared copingprocesses of children and adolescents on social networking platforms.

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    Losing a close relative or friend is a traumatic event for anyone, especially for children and adolescents. This article investigates the motives and patterns of children’s and adolescents’ interpersonal online communication on bereavement platforms. A qualitative content analysis of two different youth bereavement platforms (n = 21 threads; 319 postings) illuminates how one common feature is the verbalization and illustration of missing support in the offline world. The substantial usage of social network platforms can be considered an extension of children’s and adolescents’ personal social environment. Furthermore, topics on bereavement platforms ultimately go beyond grief, as children and adolescents also include emotions such as hope, gratitude and cohesiveness. Communication within online bereavement communities thus enables a process known from offline communication as transformation from a lossoriented to restoration-oriented coping (Stroebe and Schut 2010, p. 277)

    THE IMPACT OF CORPORATE RESPONSE STRATEGIES TO NEGATIVE ONLINE WORD OF MOUTH ON COMPLAINERS’ BRAND ATTITUDE

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    The advent of customer empowering technologies has provided customers with a plethora of online venues to exchange negative experiences with companies and a multitude of other consumers. To mitigate the effect of negative electronic word of mouth (eWOM) companies are increasingly reacting to customers’ online complaints. However, little attention has been paid to examine the impact of companies’ responses via various online platforms on complainers’ brand attitude change. In addition, previous research has not examined whether customers’ motives in voicing their complaints online and their choice of the online platform influence the effectiveness of corporate responses. The objectives of this research are threefold. First, the research aims to examine the impact of various corporate response strategies (accommodative, defensive and no reply) on customers’ brand attitude. In addition, it examines the moderating impact of platform type (company social networking sites/ third party platforms) and customers‘ motives to write negative comments (venting, redress seeking and altruism) on the relationship between corporate response strategies and customers’ brand attitude. The proposed conceptual model aims to explain the factors influencing the effectiveness of companies’ responses to online negative WOM
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