Fault management and service provisioning process model of next generation access networks

Network operators are nowadays upgrading their access networks to cope with the increasing number of users and the increasing bandwidth required by services. However, cost plays a crucial factor. In order to decide which next generation access network will be implemented, an accurate cost evaluation should be performed. This evaluation requires a total cost of ownership model including a detailed model of the most costly operational processes: fault management and customer provisioning. These models help identifying the most costly sub-processes, where network providers should improve their cost efficiency. This paper presents detailed models for these operational processes and gives an approach to use them for estimating future operational costs

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application

A2THOS: Availability Analysis and Optimisation in SLAs

IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service

S-FaaS: Trustworthy and Accountable Function-as-a-Service using Intel SGX

Function-as-a-Service (FaaS) is a recent and already very popular paradigm in cloud computing. The function provider need only specify the function to be run, usually in a high-level language like JavaScript, and the service provider orchestrates all the necessary infrastructure and software stacks. The function provider is only billed for the actual computational resources used by the function invocation. Compared to previous cloud paradigms, FaaS requires significantly more fine-grained resource measurement mechanisms, e.g. to measure compute time and memory usage of a single function invocation with sub-second accuracy. Thanks to the short duration and stateless nature of functions, and the availability of multiple open-source frameworks, FaaS enables non-traditional service providers e.g. individuals or data centers with spare capacity. However, this exacerbates the challenge of ensuring that resource consumption is measured accurately and reported reliably. It also raises the issues of ensuring computation is done correctly and minimizing the amount of information leaked to service providers. To address these challenges, we introduce S-FaaS, the first architecture and implementation of FaaS to provide strong security and accountability guarantees backed by Intel SGX. To match the dynamic event-driven nature of FaaS, our design introduces a new key distribution enclave and a novel transitive attestation protocol. A core contribution of S-FaaS is our set of resource measurement mechanisms that securely measure compute time inside an enclave, and actual memory allocations. We have integrated S-FaaS into the popular OpenWhisk FaaS framework. We evaluate the security of our architecture, the accuracy of our resource measurement mechanisms, and the performance of our implementation, showing that our resource measurement mechanisms add less than 6.3% latency on standardized benchmarks

Using Intelligent Agents to Manage Business Processes

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services

Foundations Of Service Science Management And Business

This paper continues with the conspectus of Service Science for academicians and practitioners. It follows the previous paper, entitled Foundations of Service Science: Concepts and Facilities, with the express purpose of defining the scope of the discipline. A thriving flexible service economy has emerged through globalization and digitization, and as a direct result, the modern enterprise has a dynamically changing boundary based on a portfolio of services obtained through make, buy, or rent decisions. Through the application of information and communications technology (ICT), many organizations have adjusted everyday operations enabling them to go through a transformational process to achieve revenue growth by being able to respond more quickly to changing market conditions and by being more effective and efficient in the application of services. The viewpoint taken here is that service management and modern business usually employ a complex computer infrastructure, but their domain is by no means restricted to computer-based services

Continuous Monitoring in Evolving Business Networks

The literature on continuous monitoring of cross-organizational processes, executed within virtual enterprises or business networks, considers monitoring as an issue regarding the network formation, since what can be monitored during process execution is fixed when the network is established. In particular, the impact of evolving agreements in such networks on continuous monitoring is not considered. Also, monitoring is limited to process execution progress and simple process data. In this paper, we extend the possible monitoring options by linking monitoring requirements to generic clauses in agreements established across a network and focus on the problem of preserving the continuous monitorability of these clauses when the agreements evolve, i.e. they are introduced, dropped, or updated. We discuss mechanisms to preserve continuous monitorability in a business network for different types of agreement evolution and we design a conceptual and technical architecture for a continuous monitoring IT infrastructure that implements the requirements derived from such mechanisms