Reputation Agent: Prompting Fair Reviews in Gig Markets

Our study presents a new tool, Reputation Agent, to promote fairer reviews from requesters (employers or customers) on gig markets. Unfair reviews, created when requesters consider factors outside of a worker's control, are known to plague gig workers and can result in lost job opportunities and even termination from the marketplace. Our tool leverages machine learning to implement an intelligent interface that: (1) uses deep learning to automatically detect when an individual has included unfair factors into her review (factors outside the worker's control per the policies of the market); and (2) prompts the individual to reconsider her review if she has incorporated unfair factors. To study the effectiveness of Reputation Agent, we conducted a controlled experiment over different gig markets. Our experiment illustrates that across markets, Reputation Agent, in contrast with traditional approaches, motivates requesters to review gig workers' performance more fairly. We discuss how tools that bring more transparency to employers about the policies of a gig market can help build empathy thus resulting in reasoned discussions around potential injustices towards workers generated by these interfaces. Our vision is that with tools that promote truth and transparency we can bring fairer treatment to gig workers.Comment: 12 pages, 5 figures, The Web Conference 2020, ACM WWW 202

Second Screen User Profiling and Multi-level Smart Recommendations in the context of Social TVs

In the context of Social TV, the increasing popularity of first and second screen users, interacting and posting content online, illustrates new business opportunities and related technical challenges, in order to enrich user experience on such environments. SAM (Socializing Around Media) project uses Social Media-connected infrastructure to deal with the aforementioned challenges, providing intelligent user context management models and mechanisms capturing social patterns, to apply collaborative filtering techniques and personalized recommendations towards this direction. This paper presents the Context Management mechanism of SAM, running in a Social TV environment to provide smart recommendations for first and second screen content. Work presented is evaluated using real movie rating dataset found online, to validate the SAM's approach in terms of effectiveness as well as efficiency.Comment: In: Wu TT., Gennari R., Huang YM., Xie H., Cao Y. (eds) Emerging Technologies for Education. SETE 201

Automatic domain ontology extraction for context-sensitive opinion mining

Automated analysis of the sentiments presented in online consumer feedbacks can facilitate both organizations’ business strategy development and individual consumers’ comparison shopping. Nevertheless, existing opinion mining methods either adopt a context-free sentiment classification approach or rely on a large number of manually annotated training examples to perform context sensitive sentiment classification. Guided by the design science research methodology, we illustrate the design, development, and evaluation of a novel fuzzy domain ontology based contextsensitive opinion mining system. Our novel ontology extraction mechanism underpinned by a variant of Kullback-Leibler divergence can automatically acquire contextual sentiment knowledge across various product domains to improve the sentiment analysis processes. Evaluated based on a benchmark dataset and real consumer reviews collected from Amazon.com, our system shows remarkable performance improvement over the context-free baseline

A model for providing emotion awareness and feedback using fuzzy logic in online learning

Monitoring users’ emotive states and using that information for providing feedback and scaffolding is crucial. In the learning context, emotions can be used to increase students’ attention as well as to improve memory and reasoning. In this context, tutors should be prepared to create affective learning situations and encourage collaborative knowledge construction as well as identify those students’ feelings which hinder learning process. In this paper, we propose a novel approach to label affective behavior in educational discourse based on fuzzy logic, which enables a human or virtual tutor to capture students’ emotions, make students aware of their own emotions, assess these emotions and provide appropriate affective feedback. To that end, we propose a fuzzy classifier that provides a priori qualitative assessment and fuzzy qualifiers bound to the amounts such as few, regular and many assigned by an affective dictionary to every word. The advantage of the statistical approach is to reduce the classical pollution problem of training and analyzing the scenario using the same dataset. Our approach has been tested in a real online learning environment and proved to have a very positive influence on students’ learning performance.Peer ReviewedPostprint (author's final draft

Traffic event detection framework using social media

This is an accepted manuscript of an article published by IEEE in 2017 IEEE International Conference on Smart Grid and Smart Cities (ICSGSC) on 18/09/2017, available online: https://ieeexplore.ieee.org/document/8038595 The accepted version of the publication may differ from the final published version.© 2017 IEEE. Traffic incidents are one of the leading causes of non-recurrent traffic congestions. By detecting these incidents on time, traffic management agencies can activate strategies to ease congestion and travelers can plan their trip by taking into consideration these factors. In recent years, there has been an increasing interest in Twitter because of the real-time nature of its data. Twitter has been used as a way of predicting revenues, accidents, natural disasters, and traffic. This paper proposes a framework for the real-time detection of traffic events using Twitter data. The methodology consists of a text classification algorithm to identify traffic related tweets. These traffic messages are then geolocated and further classified into positive, negative, or neutral class using sentiment analysis. In addition, stress and relaxation strength detection is performed, with the purpose of further analyzing user emotions within the tweet. Future work will be carried out to implement the proposed framework in the West Midlands area, United Kingdom.Published versio