Analysis and Verification of Service Interaction Protocols - A Brief Survey

Modeling and analysis of interactions among services is a crucial issue in Service-Oriented Computing. Composing Web services is a complicated task which requires techniques and tools to verify that the new system will behave correctly. In this paper, we first overview some formal models proposed in the literature to describe services. Second, we give a brief survey of verification techniques that can be used to analyse services and their interaction. Last, we focus on the realizability and conformance of choreographies.Comment: In Proceedings TAV-WEB 2010, arXiv:1009.330

Model-Based Adaptation of Software Communicating via FIFO Buffers

Software Adaptation is a non-intrusive solution for composing black-box components or services (peers) whose individual functionality is as required for the new system, but that present interface mismatch, which leads to deadlock or other undesirable behaviour when combined. Adaptation techniques aim at automatically generating new components called adapters. All the interactions among peers pass through the adapter, which acts as an orchestrator and makes the involved peers work correctly together by compensating for mismatch. Most of the existing solutions in this field assume that peers interact synchronously using rendezvous communication. However, many application areas rely on asynchronous communication models where peers interact exchanging messages via buffers. Generating adapters in this context becomes a difficult problem because peers may exhibit cyclic behaviour, and their composition often results in infinite systems. In this paper, we present a method for automatically generating adapters in asynchronous environments where peers interact using FIFO buffers.Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech

Resilient Critical Infrastructure Management using Service Oriented Architecture

Abstract—The SERSCIS project aims to support the use of interconnected systems of services in Critical Infrastructure (CI) applications. The problem of system interconnectedness is aptly demonstrated by ‘Airport Collaborative Decision Making’ (ACDM). Failure or underperformance of any of the interlinked ICT systems may compromise the ability of airports to plan their use of resources to sustain high levels of air traffic, or to provide accurate aircraft movement forecasts to the wider European air traffic management systems. The proposed solution is to introduce further SERSCIS ICT components to manage dependability and interdependency. These use semantic models of the critical infrastructure, including its ICT services, to identify faults and potential risks and to increase human awareness of them. Semantics allows information and services to be described in such a way that makes them understandable to computers. Thus when a failure (or a threat of failure) is detected, SERSCIS components can take action to manage the consequences, including changing the interdependency relationships between services. In some cases, the components will be able to take action autonomously — e.g. to manage ‘local’ issues such as the allocation of CPU time to maintain service performance, or the selection of services where there are redundant sources available. In other cases the components will alert human operators so they can take action instead. The goal of this paper is to describe a Service Oriented Architecture (SOA) that can be used to address the management of ICT components and interdependencies in critical infrastructure systems. Index Terms—resilience; QoS; SOA; critical infrastructure, SLA

On the Automated Synthesis of Enterprise Integration Patterns to Adapt Choreography-based Distributed Systems

The Future Internet is becoming a reality, providing a large-scale computing environments where a virtually infinite number of available services can be composed so to fit users' needs. Modern service-oriented applications will be more and more often built by reusing and assembling distributed services. A key enabler for this vision is then the ability to automatically compose and dynamically coordinate software services. Service choreographies are an emergent Service Engineering (SE) approach to compose together and coordinate services in a distributed way. When mismatching third-party services are to be composed, obtaining the distributed coordination and adaptation logic required to suitably realize a choreography is a non-trivial and error prone task. Automatic support is then needed. In this direction, this paper leverages previous work on the automatic synthesis of choreography-based systems, and describes our preliminary steps towards exploiting Enterprise Integration Patterns to deal with a form of choreography adaptation.Comment: In Proceedings FOCLASA 2015, arXiv:1512.0694

Enabling the Autonomic Management of Federated Identity Providers

The autonomic management of federated authorization infrastructures (federations) is seen as a means for improving the monitoring and use of a service provider’s resources. However, federations are comprised of independent management domains with varying scopes of control and data ownership. The focus of this paper is on the autonomic management of federated identity providers by service providers located in other domains, when the identity providers have been diagnosed as the source of abuse. In particular, we describe how an autonomic controller, external to the domain of the identity provider, exercises control over the issuing of privilege attributes. The paper presents a conceptual design and implementation of an effector for an identity provider that is capable of enabling cross-domain autonomic management. The implementation of an effector for a SimpleSAMLphp identity provider is evaluated by demonstrating how an autonomic controller, together with the effector, is capable of responding to malicious abuse

Components Interoperability through Mediating Connector Patterns

A key objective for ubiquitous environments is to enable system interoperability between system's components that are highly heterogeneous. In particular, the challenge is to embed in the system architecture the necessary support to cope with behavioral diversity in order to allow components to coordinate and communicate. The continuously evolving environment further asks for an automated and on-the-fly approach. In this paper we present the design building blocks for the dynamic and on-the-fly interoperability between heterogeneous components. Specifically, we describe an Architectural Pattern called Mediating Connector, that is the key enabler for communication. In addition, we present a set of Basic Mediator Patterns, that describe the basic mismatches which can occur when components try to interact, and their corresponding solutions.Comment: In Proceedings WCSI 2010, arXiv:1010.233

"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the domain than the more generic existing taxonomies. Using a sequential SVM-HMM model, we model conversation flow, predicting the dialogue act of a given turn in real-time. We characterize differences between customer and agent behavior in Twitter customer service conversations, and investigate the effect of testing our system on different customer service industries. Finally, we use a data-driven approach to predict important conversation outcomes: customer satisfaction, customer frustration, and overall problem resolution. We show that the type and location of certain dialogue acts in a conversation have a significant effect on the probability of desirable and undesirable outcomes, and present actionable rules based on our findings. The patterns and rules we derive can be used as guidelines for outcome-driven automated customer service platforms.Comment: 13 pages, 6 figures, IUI 201