Social Media for Cities, Counties and Communities

Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other tools and services with user- generated content have made a staggering amount of information (and misinformation) available. Some government officials seek to leverage these resources to improve services and communication with citizens, especially during crises and emergencies. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Potential exists to rapidly identify issues of concern for emergency management by detecting meaningful patterns or trends in the stream of messages and information flow. Similarly, monitoring these patterns and themes over time could provide officials with insights into the perceptions and mood of the community that cannot be collected through traditional methods (e.g., phone or mail surveys) due to their substantive costs, especially in light of reduced and shrinking budgets of governments at all levels. We conducted a pilot study in 2010 with government officials in Arlington, Virginia (and to a lesser extent representatives of groups from Alexandria and Fairfax, Virginia) with a view to contributing to a general understanding of the use of social media by government officials as well as community organizations, businesses and the public. We were especially interested in gaining greater insight into social media use in crisis situations (whether severe or fairly routine crises, such as traffic or weather disruptions)

Giving meaning to tweets in emergency situations: a semantic approach for filtering and visualizing social data

In this paper, we propose a semantic approach for monitoring information publishedon social networks about a specific event. In the era of Big Data, when an emergencyoccurs information posted on social networks becomes more and more helpful foremergency operators. As direct witnesses of the situation, people share photos, videosor text messages about events that call their attention. In the emergency operationcenter, these data can be collected and integrated within the management processto improve the overall understanding of the situation and in particular of the citizenreactions. To support the tracking and analyzing of social network activities, there arealready monitoring tools that combine visualization techniques with geographicalmaps. However, tweets are written from the perspective of citizens and the informationthey provide might be inaccurate, irrelevant or false. Our approach tries to dealwith data relevance proposing an innovative ontology-based method for filteringtweets and extracting meaningful topics depending on their semantic content. In thisway data become relevant for the operators to make decisions. Two real cases used totest its applicability showed that different visualization techniques might be neededto support situation awareness. This ontology-based approach can be generalizedfor analyzing the information flow about other domains of application changing theunderlying knowledge base.This work is supported by the project emerCien grant funded by the Spanish Ministry of Economy and Competitivity (TIN2012-09687)

From social networks to emergency operation centers: A semantic visualization approach

Social networks are commonly used by citizens as a communication channel for sharing their messages about a crisis situation and by emergency operation centers as a source of information for improving their situation awareness. However, to utilize this source of information, emergency operators and decision makers have to deal with large and unstructured data, the content, reliability, quality, and relevance of which may vary greatly. In this paper, to address this challenge, we propose a visual analytics solution that filters and visualizes relevant information extracted from Twitter. The tool offers multiple visualizations to provide emergency operators with different points of view for exploring the data in order to gain a better understanding of the situation and take informed courses of action. We analyzed the scope of the problem through an exploratory study in which 20 practitioners answered questions about the integration of social networks in the emergency management process. This study inspired the design of a visualization tool, which was evaluated in a controlled experiment to assess its effectiveness for exploring spatial and temporal data. During the experiment, we asked 12 participants to perform 5 tasks related to data exploration and fill a questionnaire about their experience using the tool. One of the most interesting results obtained from the evaluation concerns the effectiveness of combining several visualization techniques to support different strategies for solving a problem and making decisions.This work was supported by the project PACE grant funded by the Spanish Ministry of Economy and Competitivity [TIN2016-77690-R]

Visual analytics of location-based social networks for decision support

Recent advances in technology have enabled people to add location information to social networks called Location-Based Social Networks (LBSNs) where people share their communication and whereabouts not only in their daily lives, but also during abnormal situations, such as crisis events. However, since the volume of the data exceeds the boundaries of human analytical capabilities, it is almost impossible to perform a straightforward qualitative analysis of the data. The emerging field of visual analytics has been introduced to tackle such challenges by integrating the approaches from statistical data analysis and human computer interaction into highly interactive visual environments. Based on the idea of visual analytics, this research contributes the techniques of knowledge discovery in social media data for providing comprehensive situational awareness. We extract valuable hidden information from the huge volume of unstructured social media data and model the extracted information for visualizing meaningful information along with user-centered interactive interfaces. We develop visual analytics techniques and systems for spatial decision support through coupling modeling of spatiotemporal social media data, with scalable and interactive visual environments. These systems allow analysts to detect and examine abnormal events within social media data by integrating automated analytical techniques and visual methods. We provide comprehensive analysis of public behavior response in disaster events through exploring and examining the spatial and temporal distribution of LBSNs. We also propose a trajectory-based visual analytics of LBSNs for anomalous human movement analysis during crises by incorporating a novel classification technique. Finally, we introduce a visual analytics approach for forecasting the overall flow of human crowds

Visual design recommendations for situation awareness in social media

The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders’ Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation

Training of Crisis Mappers and Map Production from Multi-sensor Data: Vernazza Case Study (Cinque Terre National Park, Italy)

This aim of paper is to presents the development of a multidisciplinary project carried out by the cooperation between Politecnico di Torino and ITHACA (Information Technology for Humanitarian Assistance, Cooperation and Action). The goal of the project was the training in geospatial data acquiring and processing for students attending Architecture and Engineering Courses, in order to start up a team of "volunteer mappers". Indeed, the project is aimed to document the environmental and built heritage subject to disaster; the purpose is to improve the capabilities of the actors involved in the activities connected in geospatial data collection, integration and sharing. The proposed area for testing the training activities is the Cinque Terre National Park, registered in the World Heritage List since 1997. The area was affected by flood on the 25th of October 2011. According to other international experiences, the group is expected to be active after emergencies in order to upgrade maps, using data acquired by typical geomatic methods and techniques such as terrestrial and aerial Lidar, close-range and aerial photogrammetry, topographic and GNSS instruments etc.; or by non conventional systems and instruments such us UAV, mobile mapping etc. The ultimate goal is to implement a WebGIS platform to share all the data collected with local authorities and the Civil Protectio