The Impact of Implied Constraints on MaxSAT B2B Instances

The B2B scheduling optimization problem consists of finding a schedule of a set of meetings between pairs of participants, minimizing their number of idle time periods. Recent works have shown that SAT-based approaches are state-of-the-art on this problem. One interesting feature of such approaches is the use of implied constraints. In this work, we provide an experimental setting to study the impact of using these implied constraints in MaxSAT B2B instances. To this purpose and due to the reduced number of existing real-world B2B instances, we propose a random B2B instance generation model, which reproduces certain features of these problems. In our experimental analysis, we show that the impact of using some implied constraints in the MaxSAT encodings depends on the characteristics of the problem, and we also analyze the benefits of combining them. Finally, we give some insights on how a MaxSAT solver is able to exploit these implied constraints.Spanish Government RTI2018-095609-B-I00French National Research Agency (ANR) ANR-19-CHIA-0013-01Juan de la Cierva program - MCIN IJC2019040489-IAE

Breaking the MBA delivery mould: A multi-group international MBA / practitioner virtual collaborative project

The marketing education project presented here brings together a major UK financial institution in the banking sector and a selection of its high value clients (B-to-B) via e-mail, telephone, video conferencing and other web-based technologies, with two geographically dispersed MBA classes in the UK and the US. Student groups were set up in virtual teams to target critical customer issues, analyzing gaps in the client-company interface. The two MBA courses included Customer Management & Quality Systems delivered at the University of Manchester, Manchester Business School (UK) and International Marketing, delivered at Missouri State University (US). The groups worked as a "think tank" collaborating to solve important customer service issues

Customer-engineer relationship management for converged ICT service companies

Thanks to the advent of converged communications services (often referred to as ‘triple play’), the next generation Service Engineer will need radically different skills, processes and tools from today’s counterpart. Why? in order to meet the challenges of installing and maintaining services based on multi-vendor software and hardware components in an IP-based network environment. The converged services environment is likely to be ‘smart’ and support flexible and dynamic interoperability between appliances and computing devices. These radical changes in the working environment will inevitably force managers to rethink the role of Service Engineers in relation to customer relationship management. This paper aims to identify requirements for an information system to support converged communications service engineers with regard to customer-engineer relationship management. Furthermore, an architecture for such a system is proposed and how it meets these requirements is discussed

Cost Reduction, Competitive Balance, and the Scheduling of Back-to-Back Games in the NBA

The NBA league office states that the playing schedule is devised to ensure competitive balance while keeping an eye towards minimizing costs. This paper examines those claims. Three years of travel data were analyzed and the results imply that the use of back-to-back road games in the NBA schedule may assist with competitive balance and that back-to-back games indeed reduce team travel costs.basketball, team sports, costs, competitive balance

B2B social media communication plan for Teemo Experience Design

This thesis aims to research social media communication and its opportunities, and the final goal is to conclude a business to business social media communication plan for the commissioner Teemo. Social media plan is created because the company wants to increase awareness as well as create own brand image. Social media is a part of people’s everyday life and the use of social media among businesses is growing. Constantly rising activity in social media as well as multiple business to business marketing investments make social media channels the most sensible investment right now. Research approach in this study is deductive. Primary data is collected from literature and internet sources, the secondary data is gathered by observation, and examining other b2b marketing plans from competitors The reader will learn about the commissioner, the industry of experience design and social media marketing. The plan, in Abstract 1, in the form of objectives and strategies to reach these objectives, recommends Facebook and LinkedIn as platforms for the commissioner. It recommends posting daily and the best times for posting, it also recommends photos, videos and engaging contents, and encouraging conversations, and how every post should direct to a landing page on commissioner’s website to increase leads and sale

Sales & operations planning in complex business-to-business planning environments

Abstract. Sales & operations planning (S&OP) is a tactical planning process to balance company’s demand and supply. Increasing demand volatility has made S&OP very topical. Business-to-business (B2B) manufacturing with high product variation sets high requirements for S&OP processes and tools. Digitalization has created lots of hype around integrated business planning, which might have raised unjustified benefit expectations for S&OP deployment. In order to deploy S&OP process, it is important to recognize its core purpose and its plausible benefits, to avoid deployment failures caused by the lack of knowledge. This thesis aims to provide S&OP knowledge for complex business to business manufacturing. The qualitative research conducts literature review, and investigates tactical planning processes of three case companies, and current S&OP tool offering of five vendors through semi-structured interviews. From the aim of this thesis, three research questions were conducted: RQ1: What are the desired outcomes of S&OP? RQ2: What aspects of business are expected to be improved by S&OP process and tool deployment according to case companies? RQ3: How do the identified S&OP process models and tools compare with the case companies’ expectations? Following answers to research questions were found: RQ1:S&OP can be defined as a systematic tactical planning process to enhance collaborative target setting, vertical and horizontal integration, visibility creation, and performance management. By combining the different outcomes in different situations, the ultimate desired outcome seems to be the ability to consider all necessary factors in tactical planning. Answer to this research question is derived from the literature review, and it reflects to other research questions. RQ2: Visibility creation, demand forecasting, supply planning, financial planning, scenario planning, internal collaboration, external collaboration, product portfolio management and after sales services were high level requirements derived from the case companies’ specific expectations in the empirical study. RQ3: Identified S&OP process and tools support the major parts of case company expectations, although when having a closer look of some of the case companies’ specific external collaboration, and supply planning aspects, case companies have some unplausible expectations for S&OP tools. Managerial implications: In the early phases of S&OP deployment, companies should mainly focus on designing the process, rather than tool consideration. Only after the suitable process is established, companies should utilize advanced planning tools. The tactical planning tool vendors might emphasize high customizability or high optimization capabilities. These aspects might be trade-offs which companies should be aware. Platform flexibility allows non-standard process designs, and industry specific S&OP practices enables optimization to maximize results by S&OP specific tools. Scientific implications: This study investigates companies operating in B2B business that are utilizing make-to-order production strategy’s variants. Study provides insights of companies planning environments requirements and their desired outcomes of S&OP deployments. Study pointed out the conflicts between S&OP methods and quick response make-to-order strategies in high product variety environments, which indicates that besides evaluating S&OP’s design for planning environments at deployment, evaluation of S&OP methods’ suitability to company specific strategies should be highly considered.Sales & operations planning vaativissa yritykseltä-yritykselle-markkinan valmistusympäristöissä. Tiivistelmä. Sales & operations planning (S&OP) on taktisen suunnittelun prosessi yrityksen kysynnän ja tarjonnan tasapainottamiseksi. Kasvanut kysynnän vaihtelu on tehnyt S&OP:sta erittäin ajankohtaisen. Vaatimukset S&OP prosesseille ja työkaluille ovat korkeat, kun yritys valmistaa useita erilaisia tuotteita yritysmyyntiin. Digitalisaatio on kasvattanut kiinnostusta integroitua liiketoimintasuunnittelua kohtaan, minkä vuoksi S&OP:ta kohtaan on voinut syntyä katteettomia hyötyodotuksia. S&OP-prosessin käyttöönotossa on tärkeää tunnistaa sen päätarkoitus ja mahdolliset hyödyt, jottei implementointi epäonnistuisi tiedonpuutteen vuoksi. Tämän työn tarkoitus on tuoda tietoa S&OP:sta vaativissa yritykseltä-yritykselle-markkinan valmistusympäristöissä. Tässä kvalitatiivisessa tutkimuksessa koostetaan kirjallisuuskatsaus, tutkitaan kolmen case-yrityksen taktista suunnittelutoimintaa, sekä tutkitaan nykyistä S&OP-työkalutarjoamaa viiden järjestelmätoimittajan avulla. Case-yritykset ja järjestelmätoimittajat haastatellaan puolistrukturoiduilla haastatteluilla. Tutkimuksen tueksi on koostettu kolme tutkimuskysymystä: TK1: Mitä ovat S&OP-prosessin odotetut hyödyt? TK2: Mitä osa-alueita case-yritykset odottavat S&OP-prosessin ja työkalujen parantavan? TK3: Kuinka tunnistetut S&OP-mallit ja työkalut tukevat case-yritysten parannusodotuksia? Tutkimuskysymyksiin löydettiin seuraavat vastaukset: TK1: S&OP voidaan määritellä systemaattiseksi taktisen suunnittelun prosessiksi, joka vahvistaa yhteistä tavoitteiden asettamista, vertikaalista ja horisontaalista integraatiota, näkyvyyden luomista ja suorituskyvynjohtamista. Yhdistämällä erilaisia mahdollisia hyötyjä erilaisissa tilanteissa, suurin tavoiteltava hyöty olisi kyky ottaa huomioon kaikki tärkeimmät lopputulokseen vaikuttavat osatekijät taktisessa suunnittelussa. TK2: Näkyvyyden luominen, kysynnän ennustaminen, tuotannon- ja hankinnansuunnittelu, finanssisuunnittelu, skenaariosuunnittelu, sisäinen yhteistyö, ulkoinen yhteistyö, tuoteportfolion hallinta ja jälkimarkkinointi — palvelut ovat tunnistettuja ylätason osa-alueita, joita yritykset odottavat S&OP-prosessin ja työkalujen parantavan. TK3: S&OP prosessit ja työkalut tukevat pääosin yritysten odotuksia, mutta yrityksillä on eräitä spesifisiä ulkoisen yhteistyön ja toimitusketjun suunnittelutoiminnan odotuksia, joita ne eivät tue. Käytännön implikaatiot: S&OP-prosessien käyttöönottovaiheessa yritysten kannattaa ennemmin keskittyä prosessin suunnittelun, kuin työkalujen hankkimiseen. Vasta kun yrityksellä on vakiintunut S&OP-prosessi, yrityksen kannattaa pohtia kehittyneempien suunnittelujärjestelmien hankkimista. Suunnittelutyökalujen järjestelmäntoimittajat saattavat korostaa tuotteidensa räätälöityvyyttä tai optimointikyvykkyyttä. Välttämättä näiden molempien ominaisuuksien tuomia hyötyjä ei voida saavuttaa samassa järjestelmässä. Järjestelmän joustavuus sallii joustavamman rakenteen taktiseen suunnitteluprosessiin, kun taas optimointikyvykkäät järjestelmät nojautuvat toimialan suositeltuihin S&OP-prosessimalleihin. Tieteelliset implikaatiot: Tutkimus esittelee kompleksisissa ympäristöissä toimivien yritysten tarpeita S&OP-prosessille. Tutkimuksessa todettiin ristiriita nopean asiakasvasteen strategian, ja S&OP-metodien välillä, kun yrityksen tuotetarjoama on erittäin suuri, ja kaikki valmistettavat tuotteet ovat asiakasspesifisiä. Tämä viittaisi siihen, että toimivaan S&OP-prosessin rakenteeseen ei vaikuta voimakkaasti vain suunnitteluympäristö, vaan myös yrityksen strategia

Constraint-Based Personalization For Business Applications

This paper reports on extensions of previous work applying personalization techniques and constraint-based methods within an intelligent agent framework.  The Wise Net Inc. has developed an intelligent agent framework specifically for providing advanced scalable collaborative capabilities for easy integration with existing web-enabled enterprise applications.  Since the summer of 2001, the author, his colleagues, and his research assistants, have been conducting applied research aimed at discovering the desired personalization models and effects to support collaborative e-business systems.  Intelligent agents are being developed to implement these personalization effects through constraint-satisfaction methods and solvers.  This paper documents the approach, progress achieved to date, and future directions.  This work is being supported by The Wise Net Inc., the BC Advanced Systems Institute (BC ASI), and the Canadian National Research Council (NRC) through the Industrial Research Assistance Program (IRAP)

COVID-19 Driven Challenges in international B2B Customer Relationship Management : Empirical Insights from Finnish High-Tech Industrial Microenterprises

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