Saudi Citizens’ Perceptions on Mobile Government (mGov) Adoption Factors

The Saudi government has recently paid serious attention towards utilising mobile technology in order to deliver government services electronically to its citizens. This study attempts to explore citizens’ (potential users) perceptions on a number of factors that may be important for encouraging the widespread adoption of mobile government (mGov) services in the context of Saudi Arabia. The factors descriptively explored in this research include: perceived risk, innovativeness; performance expectancy, effort expectancy, social influence, facilitating conditions, perceived value, hedonic motivation and behavioural intension. The survey data utilised in this research was collected through a self-administered questionnaire to 600 participants (with a response rate of 66%) within a convenience sample. The results obtained through a descriptive analysis demonstrated that the aforementioned factors are perceived as important by Saudi citizens and they have strong behavioural intention to adopt mGov services

Developing a model and validating an instrument for measuring the adoption and utilisation of mobile government services adoption in Saudi Arabia

Many governments worldwide are taking advantage of the latest developments in mobile technology to take the digital delivery of government information and services (egovernment) to their citizens a stage further. Accessing government information and services via a mobile device is known as m-government, a system designed to serve citizens, companies and government agencies alike. M-government also has unique advantages over e-government, not least enabling users to access government services at any time and from any location. This paper presents a pilot study of the MGAUM model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia. With the aim of validating a survey instrument with which to conduct the main study in Saudi Arabia, a pilot survey instrument was developed and modified by using previous instruments from research into both e-government and mgovernment. This pilot questionnaire was distributed to 71 Saudi citizens in the UK, and the final sample was 58 valid responses. The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study. The results of this pilot study were analyzed using SPSS

MGAUM—towards a mobile government adoption and utilization model: the case of Saudi Arabia

This paper presents a proposal for a mobile government adoption and utilization model (MGAUM), which is a framework designed to increase the adoption rate of m-government services in Saudi Arabia. Recent advances in mobile technologies such are Mobile compatibilities, The development of wireless communication, mobile applications and devices are enabling governments to deliver services in new ways to citizens more efficiently and economically. In the last decade, many governments around the globe are utilizing these advances effectively to develop their next generation of e-government services. However, a low adoption rate of m-government services by citizens is a common problem in Arabian countries, including Saudi Arabia. Yet, to our knowledge, very little research has been conducted focused on understanding the factors that influence citizen adoption of these m-government services in this part of the world. A set of social, cultural and technological factors have been identified in the literature, which has led to the formulation of associated research questions and hypotheses. These hypotheses will be tested on Saudi citizens using questionnaires and interview methods based around the technology acceptance model. A key objective of the MGAUM framework is to investigate and understand Saudi citizens perception towards adoption and utilization of m-government services

Civic engagement with traditional government and mobile government: comparing rural to urban citizens in Saudi Arabia

Mobile devices have added new channels for the communication between governments and citizens. The new nature of engagement between government and citizens through mobile devices needs to be studied intensively in order to make it more effective. Thus, this research examines the relationship between mobile government (M-government) and civic engagement deeply. In particular, it compares civic engagement with traditional government (T-government) to civic engagement with M-government in order to determine if M-government increases civic engagement. Furthermore, it compares civic engagement of urban citizens to civic engagement of rural citizens in the case of T-government and in the case of M-government. This dissertation used structured questionnaires and semi-structured interviews as the major methodologies. Our results revealed highly significant evidence for the increase in civic engagement with M-government compared to T-government. Moreover, the results indicated that M-government allows similar levels of civic engagement between urban and rural citizens. However, the results did not detect significant difference between civic engagement of urban and rural citizens with T-government. However, the major finding of this dissertation is that Saudi citizens believe that Human-to-Computer interaction is more effective than Human-to-Human interaction for their communication with government

Exploring determinants of M-Government services: a study from the citizens’ perspective in Saudi Arabia

The government of Saudi Arabia has adopted MGovernment for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens’ intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens’ intention to adopt and use m-Government services

M-government Adoption Research Trends: A Systematic Review

Mobile government adoption is a relatively new area in the field of information systems which has only started to attract research attention. This paper presents a review of m-government adoption to investigate its current and future research directions. This paper reviews 30 studies that were published in scientific journals and conferences during the last five years on the topic of m-government. It analyzes the research in terms of research methodology, theories, stakeholders, limitations and recommendations. Results of this paper indicate that the quantitative approach is the most commonly used methodology and the Technology Acceptance Model is the most prevalent theory used in m-government research. A majority of reported limitations of the published research are related to samples and generalizability. Following an analysis of the results, more focus on stakeholders’ roles in m-government adoption is suggested and this is believed to be a significant agenda of future research in this area

OVERVIEW OF RESEARCHES ON THE INFLUENTIAL FACTORS OF M-GOVERNMENT'S ADOPTION

Willingness of targeted users to adopt government mobile services is a determinant for the success of m-government, and as such, requires the interest of researchers who are focused on m-government research. Understanding the factors influencing the end-users to adopt government mobile services is very important for the government to find ways to encourage the use of these services by targeted users, so that investment in adopting mobile technologies for government services can be profitable and safe. Although, some researches to measure citizens' perceptions of m-government have been conducted recently, the anticipation and explanation of m-government use to provide full understanding of the adoption of m-Government requires further investigation. For all those who would like to study the factors influencing the adoption of m-Government, it is essential to know about the work done so far by researchers and scholars of this field and to learn the theoretical and methodological approaches used in relevant researches. In attempt to provide such an overview, many research studies in the field of User Acceptance and adoption of m-Government services have been analysed in this research. A summary table reflects the studies conducted by 19 different authors in identifying factors that may influence the adoption of m-Government, by summarizing them from a selective list of articles published between the years 2011-2017.  Article visualizations

E-Government Adoption in Saudi Arabia: The Moderation Effect of Wastta

This paper presents an investigation of the moderation effect of the Saudi culture referred to as Wastta on the adoption of e-government in Saudi Arabia from the perspective of citizens. A hierarchical multiple regression analysis is conducted on the data collected through the survey of Saudi citizens. The study shows that Wastta influences the adoption of e-government through its moderating effect on the perceived ease of use and the perceived usefulness of e-government. This study contributes to the e-government research by highlighting the moderation effect of Wastta on e-government adoption in a developing country context

User acceptance of m-government services in Saudi Arabia : an SEM approach

In spite of many benefits normally attributed to the use of e-government and its more recent variety mobile- (m-) government, there are still many obstacles reported facing the adoption of both, especially in developing countries. We explore the situation in one of them, namely Saudi Arabia, aiming to study factors affecting citizens' adoption of m-government. We tailor a new conceptual model for m-government adoption by citizens based on Technology Acceptance Model (TAM) and specifically consider important factors such as perceived service quality, perceived trust, user satisfaction and perceived mobility. We also tailor measuring those factors to account for the specifics of the new mobile aspect in the existing theories and carry out a large scale survey (695 analysed respondents from King Saud University and Immam Muhammed Bin Saud University) followed by quantitative analysis involving structural equation modelling. Our results support most of the anticipated relationships between the factors and adoption, and will help policy makers and developers of e-government systems to increase citizen's adoption