A participatory design approach for the development of support environments in eGovernment services to citizens

The introduction of eGovernment services and applications leads to major changes in the structure and operation of public administrations. In this paper we describe the work in progress in an Italian project called “SPO.T.” aimed at the analysis, development, deployment and evaluation of tools and environments to support the people who plan, deliver, use and evaluate user-centred provision of One-Stop-Shop services to citizens. The “SPO.T.” project has focused on two requirements: 1. the support tools and environments must facilitate the active involvement of all stakeholders in the definition and evolution of eGovernment applications and services, and it is argued that through participatory design changes of structure, process and culture can be delivered effectively; 2. they must embody a set of architecturally coherent resources which reflect the new roles and relationships of public administration and which are sufficiently generic to be relevant to a wide range of local contexts across the community

We are not yet there! in debate with Eevi Beck’s ‘P for Political’

This article argues that Participatory Design and what is outside known as ‘Scandinavian Approach’ to systems development implies a radical scientific and technology program: a change in the perception and implemetation of technology production and use. This implies not only to develop an understanding of the manifestation of power relations in and through ICT and software. It also requires new ways of developing and deploying technology. Without methods and processes that are applicable in non-academic contexts, the democratisation of technology remains an unfullfilled claim

The Enactment of Methodology: The Case of Developing a Multimedia Information System

The aim of this paper is to contribute to the discussion about the utilization and enactment of information systems development (ISD) methodologies in development projects. To contribute to the scientific documentation of methodology enactment, we provide an empirically grounded study of the practical use of development methodologies in a project, in which, on the basis of a defined systems development methodology, a process unfolded that resulted in the development of a multimedia information system (MMIS). On the basis of understanding the enactment of methodology as organizational innovation, we present an integrative framework, which allows us to investigate the relation between individual actors, structural elements, and the interactive process of systems development in practice. This results in a richer understanding, shows how the methodology emerged in practice, and provides a basis for reflecting on that emergence in order to draw lessons about systems development practice and theory

Making Property-Based Testing Easier to Read for Humans

Software stakeholders who do not have a technical profile (i.e. users, clients) but do want to take part in the development and/or quality assurance process of software, have an unmet need for communication on what is being tested during the development life-cycle. The transformation of test properties and models into semi-natural language representations is one way of responding to such need. Our research has demonstrated that these transformations are challenging but feasible, and they have been implemented into a prototype tool called readSpec. The readSpec tool transforms universally-quantified test properties and stateful test models - the two kinds of test artifacts used in property-based testing - into plain text interpretations. The tool has been successfully evaluated on the PBT artifacts produced and used within the FP7 PROWESS project by industrial partners

Inter-Contextual Distributed Participatory Design

Most studies of participatory design examine the development of a single, customized software system that supports typical workflows within a single client organization. To cope with other use contexts and new forms of work – such as communities and virtual networks – the traditional repertoire of PD methodology needs to be expanded to deal with distribution and diversification of users. Based on a ten-year case study, we describe experiences with PD in the development of a groupware system that initially targeted a single use context, but was continually extended and adapted to new contexts of use with new requirements and work practices. To enable distributed participation across contexts, new methods had to be established: inter-contextual user workshops bring users from different contexts and developers together to reflect on the usage and design of the software and its further development. Commented case studies make this face-to-face interaction persistent, providing a written documentation of distributed use experiences and design decisions. In the process of building an inter-contextual community of users, the PD focus shifts from custom software development to empowering users in assessing their own practice and technology use

Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology

In this contribution, we investigate how results from the ongoing discussion about e-Infrastructures can be used to improve the design of IT infrastructures in organizations. We first establish a perspective on organizational IT as work infrastructure that focuses on the infrastructural nature of organizational Information Systems and describe challenges for designing within and for this type of infrastructure. Then we elaborate on possible use of concepts from the e-infrastructure discussion, in particular on the concept of infrastructuring as it was developed by Star and Ruhleder (1996) and Star and Bowker (2002). Using their “salient characteristics of infrastructure” we describe the methodological approach of Infrastructuring to develop methodological and tool support for all stakeholders’ activities that contribute to the successful establishment of an information system usage (equivalent to a work infrastructure improvement). We illustrate our ideas by drawing on a case in which new work infrastructures are introduced into an organizational context and by mapping out existing and possible tool support for infrastructuring

To whom does the driver's seat belong in the future?

This article provides an experience report on an interdisciplinary cooperation between two gender researchers and two automotive engineers at a German technical university. It focuses on the negotiation processes around a joint research proposal, dealing with the question of how to create concepts for a trustworthy human-machine interaction in automated driving systems that satisfy the requirements of different user groups. These systems aim to offer the choice of automobility to groups of users who have so far had rather limited access, or have had reasons to refuse usage. Discussions in the interdisciplinary team are still ongoing. Their substantial shifts and their expected methodological and epistemological effects are analyzed from a feminist science and technology studies (STS) perspective. The general objective of this paper is to provide insights about the contributions and challenges of integrating approaches from gender studies into the field of automotive engineering in order to support interdisciplinary dialogues that foster a socially fair and inclusive digital transformation

DHRS 2009 Proceedings of the Ninth Danish Human-Computer Interaction Research Symposium.

Since 2001 the annual Danish Human-Computer Interaction Research Symposium has been a platform for networking, and provided an opportunity to get an overview across the various parts of the Danish HCI research scene. This years symposium was held in Aarhus, Denmark on December 14, 200