Методические основы национального рейтинга качества управления репутацией

У статті висвітлено методичні основи Національного рейтингу якості управління репутацією, запропонованого автором. Оцінюючи зусилля компанії щодо формування репутації, необхідно розрізняти два вектори такої оцінки: функціональний (оцінювання процесів менеджменту) і результатний (безпосередньо оцінювання сформованої репутації — довіри). На функціональному рівні пропонуються такі номінації: «Репутаційна стабільність», «Медіаактивність», «Інноваційний підхід», «Іміджевий капітал КСВ» і «Антикриза року». Оцінювання в рамках запропонованих п’яти номінацій здійснюється шляхом анкетування експертів. Однією з задач Національного рейтингу якості управління репутацією є виявлення найефективніших моделей і подальше висвітлення унікального досвіду компанії-переможця з метою популяризації якісного репутаційного менеджменту, здатного підняти ведення бізнесу в Україні до рівня високих світових стандартів.In the article the method of the National rating of reputation management, that should be regarded as an annual monitoring project. He will give a signal to the world community that Ukrainian companies can be trusted. In assessing the company’s efforts on building a reputation, it is necessary to evaluate the two vectors: functional (evaluation process management) and result (directly evaluating the existing reputation — trust). The author reveals the following national rating category as reputation management «reputational stability», «media activity», «innovative approach», «Image capital CSR» and «Annual Anticrisis». Reputation management consists of the essential elements, ie, is a system. The author notes that at each of the five functional nominations assess all three dimensions of reputation management systems, «foundation» — institutionalized function (I) «reputational activity» (A) and feedback mechanisms with stakeholders (S). Evaluation of the proposed five nominations survey carried out by experts. Leadership of a company in a particular category the National rating of reputation management is a testament prerequisites high generalizing results — the company’s reputation. However, in practice the highest efforts often lead to the best results: some companies invent economical and yet effective reputation management model. The second stage in the survey involved a new group of experts (among the most titled authority on reputation management in Ukraine and well-known investment analysts), which assesses the quality of the existing reputation management on five parameters (аntifragile, replicationability, innovation, resource efficiency, profitability). One of the key tasks of the of the National rating of reputation management is to ask for Ukrainian business community system benchmarks and vector improvement of reputation management.В статье освещены методические основы Национального рейтинга качества управления репутацией, предложенного автором. Оценивая усилия компании по формированию репутации, необходимо различать два вектора такой оценки: функциональный (оценка процессов менеджмента) и исходный (непосредственно оценивания сложившейся репутации — доверия). На функциональном уровне предлагаются такие номинации: «Репутационная стабильность», «Медиаактивность», «Инновационный подход», «Имиджевый капитал КСО» и «Антикризис года». Оценивания в рамках предложенных пяти номинаций осуществляется путем анкетирования экспертов. Одной из задач Национального рейтинга качества управления репутацией является выявление наиболее эффективных моделей и дальнейшее освещение уникального опыта компании-победителя с целью популяризации качественного репутационного менеджмента, способного поднять ведения бизнеса в Украине до уровня высоких мировых стандартов

Teaching the Emergency Department Patient Experience: Needs Assessment from the CORD-EM Task Force.

INTRODUCTION: Since the creation of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction (PS) scores, patient experience (PE) has become a metric that can profoundly affect the fiscal balance of hospital systems, reputation of entire departments and welfare of individual physicians. While government and hospital mandates demonstrate the prominence of PE as a quality measure, no such mandate exists for its education. The objective of this study was to determine the education and evaluation landscape for PE in categorical emergency medicine (EM) residencies. METHODS: This was a prospective survey analysis of the Council of Emergency Medicine Residency Directors (CORD) membership. Program directors (PDs), assistant PDs and core faculty who are part of the CORD listserv were sent an email link to a brief, anonymous electronic survey. Respondents were asked their position in the residency, the name of their department, and questions regarding the presence and types of PS evaluative data and PE education they provide. RESULTS: We obtained 168 responses from 139 individual residencies, representing 72% of all categorical EM residencies. This survey found that only 27% of responding residencies provide PS data to their residents. Of those programs, 61% offer simulation scores, 39% provide third-party attending data on cases with resident participation, 37% provide third-party acquired data specifically about residents and 37% provide internally acquired quantitative data. Only 35% of residencies reported having any organized PE curricula. Of the programs that provide an organized PE curriculum, most offer multiple modalities; 96% provide didactic lectures, 49% small group sessions, 47% simulation sessions and 27% specifically use standardized patient encounters in their simulation sessions. CONCLUSION: The majority of categorical EM residencies do not provide either PS data or any organized PE curriculum. Those that do use a heterogeneous set of data collection modalities and educational techniques. American Osteopathic Association and Accreditation Council for Graduate Medical Education residencies show no significant differences in their resident PS data provision or formal curricula. Further work is needed to improve education given the high stakes of PS scores in the emergency physician\u27s career

Searching Data: A Review of Observational Data Retrieval Practices in Selected Disciplines

A cross-disciplinary examination of the user behaviours involved in seeking and evaluating data is surprisingly absent from the research data discussion. This review explores the data retrieval literature to identify commonalities in how users search for and evaluate observational research data. Two analytical frameworks rooted in information retrieval and science technology studies are used to identify key similarities in practices as a first step toward developing a model describing data retrieval

Specifying and analysing reputation systems with coordination languages

Reputation systems are nowadays widely used to support decision making in networked systems. Parties in such systems rate each other and use shared ratings to compute reputation scores that drive their interactions. The existence of reputation systems with remarkable differences calls for formal approaches to their analysis. We present a verification methodology for reputation systems that is based on the use of the coordination language Klaim and related analysis tools. First, we define a parametric Klaim specification of a reputation system that can be instantiated with different reputation models. Then, we consider stochastic specification obtained by considering actions with random (exponentially distributed) duration. The resulting specification enables quantitative analysis of properties of the considered system. Feasibility and effectiveness of our proposal is demonstrated by reporting on the analysis of two reputation models

Evaluating trust in electronic commerce : a study based on the information provided on merchants' websites

Lack of trust has been identified as a major problem hampering the growth of Electronic Commerce (EC). It is reported by many studies that a large number of online shoppers abandon their transactions because they do not trust the website when they are asked to provide personal information. To support trust, we developed an information framework model based on research on EC trust. The model is based on the information a consumer expects to find on an EC website and that is shown from the literature to increase his/her trust towards online merchants. An information extraction system is then developed to help the user find this information. In this paper, we present the development of the information extraction system and its evaluation. This is then followed by a study looking at the use of the identified variables on a sample of EC websites