Recommending Items with Conditions Enhancing User Experiences Based on Sentiment Analysis of Reviews

ABSTRACT In this paper we propose a new method of recommending not only items of interest to the user but also the conditions enhancing user experiences with those items, such as recommending to go to a restaurant for seafood. This method is based on the sentiment analysis of user reviews, predicts sentiments that the user might express about the aspects determined in an application, and identifies the most valuable aspects of user's potential experience with the item. Furthermore, our method recommends the items together with those most important aspects over which the user has control and can potentially select them, such as the time to go to a restaurant, e.g. lunch vs. dinner, or what to have there, such as seafood. We tested our method on three applications (restaurants, hotels and beauty&spas) and experimentally showed that those users who followed our recommendations of items with their corresponding conditions had better experiences, as defined by the overall rating, than others

Searching, navigating, and recommending movies through emotions: A scoping review

Movies offer viewers a broad range of emotional experiences, providing entertainment, and meaning. Following the PRISMA-ScR guidelines, we reviewed the literature on digital systems designed to help users search and browse movie libraries and offer recommendations based on emotional content. Our search yielded 83 eligible documents (published between 2000 and 2021). We identified 22 case studies, 34 empirical studies, 26 proof of concept, and one theoretical paper. User transactions (e.g., ratings, tags) were the preferred source of information. The documents examined approached emotions from both categorical (n=35) and dimensional (n=18) perspectives, and nine documents offer a combination of both approaches. Although there are several authors mentioned, the references used are frequently dated, and 12 documents do not mention the author or the model used. We identified 61 words related to emotion or affect. Documents presented on average 1.36 positive terms and 2.64 negative terms. Sentiment analysis () is frequently used for emotion identification, followed by subjective evaluations (n= 15), movie low-level audio and visual features (n = 11), and face recognition technologies (n = 8). We discuss limitations and offer a brief review of current emotion models and research.info:eu-repo/semantics/publishedVersio

Towards building a review recommendation system that trains novices by leveraging the actions of experts

Online reviews increase consumer visits, increase the time spent on the website, and create a sense of community among the frequent shoppers. Because of the importance of online reviews, online retailers such as Amazon.com and eOpinions provide detailed guidelines for writing reviews. However, though these guidelines provide instructions on how to write reviews, reviewers are not provided instructions for writing product-specific reviews. As a result, poorly-written reviews are abound and a customer may need to scroll through a large number of reviews, which could be up to 6000 pixels down from the top of the page, in order to find helpful information about a product (Porter, 2010). Thus, there is a need to train reviewers to write better reviews, which could in turn better serve customers, vendors, and online e-stores. In this Thesis, we propose a review recommendation framework to train reviewers to better write about their experiences with a product by leveraging the behaviors of expert reviewers who are good at writing helpful reviews. First, we use clustering to model reviewers into different classes that reflect different skill levels to write a quality review such as expert, novice, etc. Through temporal analysis of reviewer behavior, we have found that reviewers evolve over time, with their reviews becoming better or worse in quality and more or less in quantity. We also investigate how reviews are valued differently across different product categories. Through machine learning-based classification techniques, we have found that, for products associated with prevention consumption goal, longer reviews are perceived to be more helpful; and, for products associated with promotion consumption goal, positive reviews are more helpful than negative ones. In this Thesis, our proposed review recommendation framework is aimed to help a novice or conscientious reviewer become an expert reviewer. Our assumption is that a reviewer will reach the highest level of expertise by learning from the experiences of his or her closest experts who have a similar evolutionary pattern to that of the reviewer who is being trained. In order to provide assistance with intermediate steps for the reviewer to grow from his or her current state to the highest level of expertise, we want to recommend the positive actions—that are not too far out of reach of the reviewer—and discourage the negative actions—that are within reach of the reviewer—of the reviewer’s closest experts. Recommendations are personalized to fit the expertise level of reviewers, their evolution trend, and product category. Using the proposed review recommendation system framework we have found that for a random reviewer, at least 80% of the reviews posted by closest experts were of higher quality than that of the novice reviewer. This is verified in a dataset of 2.3 million reviewers, whose reviews cover products from nine different product categories such as Books, Electronics, Cellphones and accessories, Grocery and gourmet food, Office product, Health and personal care, Baby, Beauty, and Pet supplies. Advisor: Leen-Kiat So

Implementing a Chatbot Music Recommender System Based on User Emotion

The use of chatbots has become increasingly popular in recent years, as more organisations try to improve and streamline their customer service operations. One area which has been gaining momentum is the use of chatbots for music recommendation. Such systems utilise AI technologies to deliver personalised music recommendations to users via conversational interfaces. Chatbot music recommender systems present several benefits namely; they provide a personalised and natural experience which can be engaging for the users. Moreover, the users can engage in a dialogue whereby the system can better interpret the user context and preferences. This work presents the development of a chatbot personalised music recommender system, based on Natural Language Processing (NLP) techniques, coupled with a web interface that can provide song recommendations based on the user’s emotions