Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

Service Migration from Cloud to Multi-tier Fog Nodes for Multimedia Dissemination with QoE Support.

A wide range of multimedia services is expected to be offered for mobile users via various wireless access networks. Even the integration of Cloud Computing in such networks does not support an adequate Quality of Experience (QoE) in areas with high demands for multimedia contents. Fog computing has been conceptualized to facilitate the deployment of new services that cloud computing cannot provide, particularly those demanding QoE guarantees. These services are provided using fog nodes located at the network edge, which is capable of virtualizing their functions/applications. Service migration from the cloud to fog nodes can be actuated by request patterns and the timing issues. To the best of our knowledge, existing works on fog computing focus on architecture and fog node deployment issues. In this article, we describe the operational impacts and benefits associated with service migration from the cloud to multi-tier fog computing for video distribution with QoE support. Besides that, we perform the evaluation of such service migration of video services. Finally, we present potential research challenges and trends

Seamless Multimedia Delivery Within a Heterogeneous Wireless Networks Environment: Are We There Yet?

The increasing popularity of live video streaming from mobile devices, such as Facebook Live, Instagram Stories, Snapchat, etc. pressurizes the network operators to increase the capacity of their networks. However, a simple increase in system capacity will not be enough without considering the provisioning of quality of experience (QoE) as the basis for network control, customer loyalty, and retention rate and thus increase in network operators revenue. As QoE is gaining strong momentum especially with increasing users' quality expectations, the focus is now on proposing innovative solutions to enable QoE when delivering video content over heterogeneous wireless networks. In this context, this paper presents an overview of multimedia delivery solutions, identifies the problems and provides a comprehensive classification of related state-of-the-art approaches following three key directions: 1) adaptation; 2) energy efficiency; and 3) multipath content delivery. Discussions, challenges, and open issues on the seamless multimedia provisioning faced by the current and next generation of wireless networks are also provided

Seamless multimedia delivery within a heterogeneous wireless networks environment: are we there yet?

The increasing popularity of live video streaming from mobile devices such as Facebook Live, Instagram Stories, Snapchat, etc. pressurises the network operators to increase the capacity of their networks. However, a simple increase in system capacity will not be enough without considering the provisioning of Quality of Experience (QoE) as the basis for network control, customer loyalty and retention rate and thus increase in network operators revenue. As QoE is gaining strong momentum especially with increasing users’ quality expectations, the focus is now on proposing innovative solutions to enable QoE when delivering video content over heterogeneous wireless networks. In this context, this paper presents an overview of multimedia delivery solutions, identifies the problems and provides a comprehensive classification of related state-of-the-art approaches following three key directions: adaptation, energy efficiency and multipath content delivery. Discussions, challenges and open issues on the seamless multimedia provisioning faced by the current and next generation of wireless networks are also provided

User-centric QoE-driven vertical handover framework in heterogeneous wireless networks

© 2016 IEEE. With advances in wireless technology and the increase in popularity of mobile devices, more and more people now rely on mobile devices for multimedia services (such as video streaming and video calls). A mobile device can be connected and roamed to different networks in heterogeneous wireless networks. The Media Independent Handover (MIH) framework is designed by the IEEE 802.21 group to support seamless vertical handover between different networks. However, how to select an appropriate network from available ones and when to execute the handover remain the key challenges in MIH. This paper proposes a user-centric QoE-driven vertical handover (VHO) framework, based on MIH, which aims to maintain acceptable QoE of different mobile application services and to select an appropriate network based on users' preferences (e.g. on cost). Further a user-centric QoE-driven algorithm is implemented in the proposed framework. Its performance is evaluated and compared with two other VHO algorithms based on Network Simulator 2 (NS2) for video streaming services over heterogeneous networks. The preliminary results show that the proposed algorithm can maintain better QoE and at the same time, take into account user's preference on cost when compared with the other two algorithms