Use of Quality Management Methods and Tools - a Systematic Review of the Literature

Bakalářská práce se skládá ze dvou částí: teoretické a praktické. V teoretické části práce popisujeme a charakterizujeme metody a nástroje managementu kvality. V praktické části jsme se zaměřili na shromáždění a analýzu publikací zabývajících se možnostmi využívání metod a nástrojů managementu kvality v různých ekonomických a sociálních oblastech. Pro rychlejší vyhledávání sledovaných publikací jsme využili dvě databáze: (www.webofscience.com) a IEE Xplore (https://ieeexplore.ieee.org).The Bachelor thesis consists of two parts: theoretical and practical. In the theoretical part of the work, we describe and characterize the methods and tools of quality management. In the practical part, we focused on gathering and analysing publications dealing with the possibilities of using quality management methods and tools in various economic and social areas. We used two databases for faster searches of monitored publications: (www.webofscience.com) and IEE Xplore(https://ieeexplore.ieee.org).639 - Katedra managementu kvalitydobř

Qualidade da informação estratégica organizacional utilizando a casa da qualidade

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento, Florianópolis, 2016Viver na Era do Conhecimento significa viver em busca de inovação, informações com qualidade e conhecimentos com alto valor agregado que possam levar as empresas e pessoas a ter destaque frente ao mundo hipercompetitivo. As informações são consideradas matéria-prima para criação de conhecimento, este, por sua vez, agrega valor, proporciona inovação e dá destaque às organizações. Informações estratégicas organizacionais são aquelas que a direcionam para o alcance de suas metas. Quando definidas as informações estratégicas, faz-se necessário certificar que tenham qualidade, permitindo que as decisões tragam benefícios para a organização. Assim, têm-se como objetivo deste estudo propor uma ferramenta para analisar a qualidade da informação estratégica organizacional utilizando a Casa da Qualidade. A Casa da Qualidade é o nome dado à Matriz do QFD (Quality Function Deployment), por seu formato de apresentação, ela torna visível a relação existente entre as necessidades dos clientes e os requisitos técnicos utilizados no desenvolvimento de produtos. Sua aplicação varia desde a agroindústria até o setor de serviços, passando pelo desenvolvimento de produtos e melhoramento de processos. Neste estudo, ela foi adaptada para avaliação da qualidade da informação estratégica organizacional. Como resultado, tem-se a proposta de uma ferramenta para avaliar a qualidade da informação estratégica organizacional com duas fases. A primeira fase é composta de duas matrizes, na primeira é possível fazer a análise de informações e suas fontes, e na segunda matriz faz-se a análise das informações estratégicas. Na segunda fase a análise acontece entre as dimensões da qualidade da informação e as práticas de orientação à informação. Proporcionando à organização uma análise criteriosa para melhorarias em seus processos e ferramentas que de fato transformem sua informação estratégica em vantagem competitiva. Abstract : Living in the Age of Knowledge means living in search of innovation. That is, quality information and high valued added knowledge that can lead companies and individuals to the spotlight in a highly competitive world. Information is considered to be raw material for creating knowledge, which in turn, adds value, propels innovation and puts organizations in the spotlight. Organizational strategic information is that which directs a company to reach its goals. When strategic information is defined, it becomes necessary to attest the information is of quality, which will allow decisions to bring benefits to the organization. Thus, the main objective of this study is to propose the use of a tool to analyze the quality of organizational strategic information while using the House of Quality. The House of Quality is the given name of Quality Function Deployment (QFD) Matrix. As a result of its presentation format, it makes the existing relation between client needs and technical requirements in product development. Its application varies from agribusiness to the services sector, working in areas such as product development and processes improvement. In this study the House of Quality was tailored for evaluating the quality of organizational strategic information. The result of this study brings the proposal of a tool used to evaluate organizational strategic information in two phases. The first phase is composed of two matrixes. In the first matrix, data and its sources are assessed; and in the second, an analysis of the strategic information is made. In the second phase the analysis takes place between the dimensions of information quality and information guidance practices. The result will offer the organization a meticulous analysis that will actually improve processes and tools, truly transforming strategic information into competitive advantage

A Decision Support System for Benefits Realisation in Front End Design of Construction Projects in Dynamic Contexts

There is an increasing interest in the performance of construction projects, focussing on measurable value delivery. This research proposes a novel decision support system to support Front End Design (FED) decision making in addressing continuing value constraints in the delivery of project benefits. Stakeholder involvement and interests in projects that impact on project requirements understanding and management often means competing and sometimes conflicting requirements. However, projects now face increasing expectations to cope with emergent needs, which adds to uncertainty in the design process. As a result, there are continuing challenges in understanding and measuring project performance in terms of derived benefits. Increasingly, research points to the need for new understanding of FED processes on account of their vital contribution to value generation throughout the project life cycle. Much of current design practice however relies on qualitative explanatory/rationalistic methods to model uncertainty and predict changes in use cases in projects. The reliability of the approaches in the face of myriad, often conflicting and competing stakeholder interests in AEC design is increasingly under focus. This research adopts a mixed-methods approach in developing, validating and evaluating the proposed system in two case study project contexts for comparative assessment of the modelling results. The research formalises a new decision system (DESIDE), in exploring mathematical modelling based on Bayesian probabilistic models and proposes a new system focussed on the utility of decision making in the realisation of project benefits. The research explores the use of probability theory and appropriate mathematical approaches in the management and modelling of requirements and uncertainty during design decision making. The research also explores the use of complementary requirements forecasting modelling in a holistic integrated modelling approach. The research contributes to knowledge through 1) the new decision system that presents new frontiers in empirical evaluation of FED Benefits Realisation, 2) presenting an integrated analytical modelling approach of project requirements modelling in FED with a focus on the full project lifecycle performance based on analytical utility assessments and cause-effect modelling and 3) presenting a new integrated forecast and uncertainty probabilistic modelling approach of requirements in FED to support benefits realisation in projects