Proceedings of the 8th Workshop on Semantic Ambient Media Experiences (SAME 2016): Smart Cities for Better Living with HCI and UX - SEACHI Extended Papers

Digital and interactive technologies are becoming increasingly embedded in everyday lives of people around the world. Application of technologies such as real-time, context-aware, and interactive technologies; augmented and immersive realities; social media; and location-based services has been particularly evident in urban environments where technological and sociocultural infrastructures enable easier deployment and adoption as compared to non-urban areas. There has been growing consumer demand for new forms of experiences and services enabled through these emerging technologies. We call this ambient media, as the media is embedded in the natural human living environment. The 8th Semantic Ambient Media Workshop Experience (SAME) Proceedings where based on a collaboration between the SEACHI Workshop Smart Cities for Better Living with HCI and UX, which has been organized by UX Indonesia and was held in conjunction with Computers and Human-Computer Interaction (CHI) 2016 in San Jose, CA USA. The extended versions of the workshop papers are freely available through http://www.ambientmediaassociation.org/Journal under open access by the International Ambient Media Association (iAMEA). iAMEA is hosting the international open access journal entitled “International Journal on Information Systems and Management in Creative eMediaâ€, and the international open access series “International Series on Information Systems and Management in Creative eMedia†(see http://www.ambientmediaassociation.org). The International Ambient Media Association (AMEA) organizes the Semantic Ambient Media (SAME) workshop series, which took place in 2008 in conjunction with ACM Multimedia 2008 in Vancouver, Canada; in 2009 in conjunction with AmI 2009 in Salzburg, Austria; in 2010 in conjunction with AmI 2010 in Malaga, Spain; in 2011 in conjunction with Communities and Technologies 2011 in Brisbane, Australia; in 2012 in conjunction with Pervasive 2012 in Newcastle, UK; and in 2013 in conjunction with C&T 2013 in Munich, Germany; and in 2014 in conjunction with NordCHI 2014 in Helsinki, Finland. The workshop organizers present you a fascinating crossover of latest cutting edge views on the topic of ambient media, and hope you will be enjoying the reading. We also would like to thank all the contributors, as only with their enthusiasm the workshop can become a success. At least we would like to thank the lovely organizing team of CHI 2016, the SEACHI 2016 organisers, and our programme committee members

Embedding Intelligence. Designerly reflections on AI-infused products

Artificial intelligence is more-or-less covertly entering our lives and houses, embedded into products and services that are acquiring novel roles and agency on users. Products such as virtual assistants represent the first wave of materializa- tion of artificial intelligence in the domestic realm and beyond. They are new interlocutors in an emerging redefined relationship between humans and computers. They are agents, with miscommunicated or unclear proper- ties, performing actions to reach human-set goals. They embed capabilities that industrial products never had. They can learn users’ preferences and accordingly adapt their responses, but they are also powerful means to shape people’s behavior and build new practices and habits. Nevertheless, the way these products are used is not fully exploiting their potential, and frequently they entail poor user experiences, relegating their role to gadgets or toys. Furthermore, AI-infused products need vast amounts of personal data to work accurately, and the gathering and processing of this data are often obscure to end-users. As well, how, whether, and when it is preferable to implement AI in products and services is still an open debate. This condition raises critical ethical issues about their usage and may dramatically impact users’ trust and, ultimately, the quality of user experience. The design discipline and the Human-Computer Interaction (HCI) field are just beginning to explore the wicked relationship between Design and AI, looking for a definition of its borders, still blurred and ever-changing. The book approaches this issue from a human-centered standpoint, proposing designerly reflections on AI-infused products. It addresses one main guiding question: what are the design implications of embedding intelligence into everyday objects

User experience in cross-cultural contexts

This dissertation discusses how interdisciplinary UX teams can consider culturally sensitive design elements during the UX design process. It contributes a state-of-the-art meta review on UX evaluation methods, two software tool artifacts for cross-functional UX teams, and empirical insights in the differing usage behaviors of a website plug-in of French, German and Italian users, website design preferences of Vietnamese and German users, as well as learnings from a field trip that focused on studying privacy and personalization in Mumbai, India. Finally, based on these empirical insights, this work introduces the concept culturally sensitive design that goes beyond traditional cross-cultural design considerations in HCI that do not compare different approaches to consider culturally sensitive product aspects in user research

User experience in cross-cultural contexts

This dissertation discusses how interdisciplinary UX teams can consider culturally sensitive design elements during the UX design process. It contributes a state-of-the-art meta review on UX evaluation methods, two software tool artifacts for cross-functional UX teams, and empirical insights in the differing usage behaviors of a website plug-in of French, German and Italian users, website design preferences of Vietnamese and German users, as well as learnings from a field trip that focused on studying privacy and personalization in Mumbai, India. Finally, based on these empirical insights, this work introduces the concept culturally sensitive design that goes beyond traditional cross-cultural design considerations in HCI that do not compare different approaches to consider culturally sensitive product aspects in user research

Empowering citizens in the development of smart cities: the Cork case

Cities around the world are piloting combinations of technologies to develop smart cities. As an urban management and governance trend, the smart city idea has moved from concept to mainstream within the past decade. As end-users of public services, interactive subjects of physical systems, and generators of data and information, citizens/residents should also be key contributors of ideas for policy-making processes and co-creators of city solutions. However, citizens/residents are not always empowered to engage in the development of smart city initiatives. Greater engagement, with timely input from citizens, can be achieved with the development of more efficient and effective mechanisms for the collection and analysis of stakeholders’ feedback. Gaps around the involvement of citizens in all the steps of smart city initiatives have been identified as key challenges in successful scaling up of the smart city initiatives in pioneering cities Using Cork City, the second largest city in the south-east of Ireland, this thesis establishes the key components and factors in how to effectively engage and empower local citizens in the development of smart city through the Cork Smart Gateway (CSG) initiative. Within the CSG, the researcher generated primary data sets to set up a baseline of Cork citizens/residents’ participation practices and perceptions, digital skills and usage and awareness of the smart city projects and local infrastructure. From city-wide surveys of inclusive citizen/resident groups, the baseline showed that (1) local citizens/residents (N=3600) value a shared and collaborative vision of their participation in public issues; they believe that they have positive impact on their city, but they don’t have many opportunities to participate in the local decision-making. Other findings include (2) two-thirds of the citizens/residents volunteer in community and public activities and those who volunteered in the activities have high willingness to participate in smart city projects; (3) citizens/residents use and want to be contacted via email and mobile text message; and (4) hardware access (i.e. tablet or computer) is still a problem for both urban and rural areas, and the problem can be solved by better investment in public libraries and offices. The research also shows that (5) self-reported digital skills of urban residents are not as proficient as their peers in rural areas and the need for computer/tablet access is high in both areas. A qualitative analysis of the research shows a strong awareness about challenges and solutions to address them among the movers and shakers of the city, including members of the CSG steering group. An experiment carried out during the data collection process shows that crowdsourcing could work as an instrument to activate people’s participation in public good activities. This is replicable, cheaper than using professional services, and effective to engage and raise awareness among local people. Overall, the findings provide Cork City leaders with empirical evidence to develop strategies and tools to stimulate, engage, and maintain citizen engagement in their smart city initiative. Besides the key factors, the research also uncovers some challenging issues around the engagement and empowerment of citizens/residents, some contradicting with the existing literature. The research contributes new learnings for empowering citizens/residents in the development of smart city – new ICT and technologies enabled contexts – while identifying areas for future research such as institutional requirements, data management, and citizens’ data privacy and security for further research

Managing and Leading Creative Universities - Foundations of Successful Science Management: A Hands-On Guide for (Future) Academics

The primary intention of this book has always been to help future scholars to succeed in their careers. Others should also learn from our mistakes or successes. We strongly believe that we have been succeeding and have collected some excellent chapters from which future scholars will be able to learn. If you are interested in staying informed, please join the following channels: YouTube: http://www.youtube.artur-lugmayr.com Facebook: https://www.facebook.com/groups/universitymanagement Email list: http://emaillists.artur-lugmayr.com Website: http://unimgm.artur-lugmayr.com We would like to emphasize our YouTube channel, as there will be some videos with interviews published in the very near future. We wish for the readers that this book will help in creating a successful science career – it’s a fascinating domain, which is shaping our future. If some of the advice has helped, please contact us. We are also happy to arrange an interview with you on our YouTube channel. If you should be interested in contributing in others’ science careers, we are happy to arrange a Skype interview and publish it as part of our YouTube channel