Taking a New-Generation Manager Perspective to Develop Interface Designs

Digital natives are increasingly populating organizations’ management. As they have higher expectations with respect to IS accommodating their (non-functional) user preferences, interfaces of management support systems (MSS) are becoming more important. We develop design guidelines for new MSS interfaces from a new-generation manager perspective. We compile a set of requirements from a literature review and based on a multiple-case study we synthesize five guidelines: (1) use sparklines to present information at a glance and complement them with tooltips to access details, (2) support economic value-added concepts as a “must-have” and be aware that self-service predictive analyses make them more valuable, (3) draw managers’ attention to critical events in real-time by sending notifications to their smart devices, (4) to harvest the knowledge of different users, integrate collaboration capabilities into MSS interface designs, (5) align different information media with managers’ device selection and do not forget their mobile offline use situations

Understanding Cross National Difference in Knowledge Seeking Behavioral Model: A Survival Perspective

Electronic Knowledge Repository (EKR) is one of the most commonly deployed knowledge management technologies, yet its success is hindered by employees’ underutilization and further complicated when implemented in the multinational context. To address these challenges, we propose a research model by conceptualizing employees’ knowledge seeking via EKR as a survival-centric behavior, identifying the technology acceptance model as the individual-level explanation for EKR use, and drawing on the thermal demands-resources theory for explaining cross national behavioral differences. Using hierarchical linear modeling, we tested the model with data from 1352 randomly sampled knowledge workers across 30 nations. The results reveal interesting cross national behavioral patterns. Specifically, thermal climates and national wealth at the macro-level interactively moderate individual-level relationships between perceived ease of use and perceived usefulness and between perceived usefulness and behavioral intention

MEASURING APPLICATION DOMAIN KNOWLEDGE: RESULTS FROM A PRELIMINARY EXPERIMENT

Conceptual models are used in IS development for capturing and specifying requirements. However, the mere understanding of the syntax or semantics of a modeling language is not the most crucial factor. More relevant is pragmatic knowledge about the application domain. The problem that this paper addresses is how one can verify that a shared understanding of the application domain exists. In our study we show that domain-specific languages are an indicator for separating novices from experts in a given application domain. Novices and experts can be distinguished based on the domain-specific language they use. We demonstrate that these different language communities can be observed empirically by employing latent semantic analysis (LSA) as an instrument and by measuring semantic similarity. The separation of groups using LSA is also possible if the terminology, the application domain, or the expert-layperson-status of the examined group are unknown. Therefore the separation based on domain-specific languages is independent of the domain under consideration or the prior knowledge of the researcher. This provides a useful measurement instrument for studying the role of application domain knowledge in future research

Understanding Cross National Difference in Knowledge Seeking Behavior Model: A Survival Perspective

Electronic Knowledge Repository (EKR) is one of the most commonly deployed knowledge management technologies, yet its success is hindered by employees’ underutilization and further complicated when implemented in the multinational context. To address these challenges, we propose a research model by conceptualizing employees’ knowledge seeking via EKR as a survival-centric behavior, identifying the technology acceptance model as the individual-level explanation for EKR use, and drawing on the thermal demands-resources theory for explaining cross national behavioral differences. Using hierarchical linear modeling, we tested the model with data from 1352 randomly sampled knowledge workers across 30 nations. The results reveal interesting cross national behavioral patterns. Specifically, thermal climates and national wealth at the macro-level interactively moderate individual-level relationships between perceived ease of use and perceived usefulness and between perceived usefulness and behavioral intention

Epistemological Perspectives on Multi-Method Information Systems Research

There is a continuing discussion on methodological pluralism in IS research. Several claims have been made both for and against methodological pluralism. The debate focuses mainly on discussing the relationship between research methods and IS research paradigms, especially positivism and interpretivism. Also, the literature analyzes the epistemological assumptions of research paradigms, but pays little attention to a direct association of research methods with epistemology. We argue that the potential for methodological pluralism depends heavily on the epistemological characteristics of the research methods themselves. After analyzing various arguments pro and contra methodological pluralism, we then provide an epistemological framework addressing the relevant aspects in this context

The Application of Technology Acceptance Model 2 (TAM 2) E-Purchase Intention Among Health Tourist in Thailand

Thailand is considered as having an excellent potential for becoming a hub in health tourism in Asia. Indisputably, health tourism seems to be a lucrative business in Thailand. Thailand is increasingly enjoying international acclaim for its health care services while touring the country. Health tourism has seen a marked increase in the number of health tourists which reached 2 million in 2008 as compared to just 1.2 million in 2005 (Department of Export Promotion, 2009). However, in 2009, there is a marked decline of health tourism to only 1.3 million mainly due to political instability. Since the hospitals do not have electronic commerce (e-commerce) infrastructure for securing e-purchase intention, also due to the low internet penetration rate (2.1%) and low on-line purchase for health care services (4.2%) in Thailand, the health tourism slumps further. This may not happen if the health businesses in Thailand have proper e-commerce sites to offer e-purchase facilities to customers. Thus, the main objective of the study is to examine the predictors of electronic purchase intention of health tourism based on Technology Acceptance Model 2 (TAM 2) as the underpinning theory (Venkatesh and Davis, 2000). E-purchase intention is defined as the degree to which the consumer would like to purchase on-line in the future (Chu and Lu, 2007). Based on the literature, four factors (perceived usefulness, perceived ease of use image and price) could be hypothesized as affecting e-purchase intention and attitude. Also, attitude is hypothesized as a mediator on the relationship between the four predictors and e-purchase intention. Measurement constructs for purchase intention (5 items) was adapted from Heijden et al., (2003); perceived ease of use (6 items) was adapted from Davis (1989); perceived usefulness (5 items) was adapted from Lymperopoulos & Chaniotakis (2005), image (8 items)was adapted from Venkatesh & Davis (2000) and Yun and Good (2007; and attitude (8 items) was adapted from Lanseng and Andreassen (2007) and Lymperopoulos & Chaniotakis (2005); and price (5 items) was adapted from (Broekhuizen & Huizingh, 2009). All measures use the 7-point Likert-scale of “strongly disagree - strongly agree” continuum. The primary data was collected from 320 target respondents of international patients who came for health care services in Thailand’s private hospitals. The responses collected were 236 completed questionnaires representing 73.75% response rate. The data was analyzed using structural equation modeling (SEM) method. The result shows that the revised model achieves goodness of fit (p=0.242, CMIN/df=1.063, GFI=0.923, RMSEA=0.041, AGFI=0.903, TLI=0.997). This study found two direct significant predictors of e-purchase intention which are perceived usefulness (β=0.194; CR=2.494; P=0.013), thus asserting H7, and attitude (β=0.385; CR=7.562; P<0.001) thus asserting H5; and four direct significant predictors of attitude which are perceived ease of use (β=0.367; CR=7.511, p<0.001), H1 is asserted; perceived usefulness (β=0.385; CR=7.562; P<0.001), H2 is asserted; image (β=0.311; CR=6.170; P<0.001), H3 is asserted; price (β=0.139; CR=3.02, p<0.001), H4 is asserted. Attitude is also found to be a full mediator for all four linkages. The underpinning or competing model also achieves model fit, thus indicating the robustness of TAM2 model for explaining international patients e-purchase intention for health tourism. The findings of this study are discussed in the perspective of health tourism and its implications to patient’s e-purchase intention

The Role of Visualization Tools in Spreadsheet Error Correction from a Cognitive Fit Perspective

Errors in spreadsheets pose a serious problem for organizations and academics. This has resulted in ongoing efforts to devise measures for reducing errors or efficient ways of correcting them. Visualization tools are often advertised as means for improving spreadsheet error correction performance. This study investigates the role of visualization tools in spreadsheet error correction. For this purpose, this study proposes a framework for classifying activities associated with spreadsheet error correction. The framework is to highlight the activities that are important for correcting different types of spreadsheet errors, and to show how different visualization tools can aid error correction by effectively supporting these activities. By identifying chaining as one of the most important activities from the framework, this study uses cognitive fit theory to examine the effects of a visualization tool that supports chaining on spreadsheet error correction performance. Experimental methodology is used to test the outcome of cognitive fit between the error correction task and the visualization tool. The results of the experiment highlight the importance of cognitive fit between the type of task and the visualization tool for attaining better performance. This study also provides guidelines for designing and developing tools for spreadsheet error correction

Kajian tadbir urus teknologi maklumat organisasi awam di Gorontao-Indonesia

The concept of information technology (IT) governance has become a trend in public organizations sector in most countries. However, the implementation of IT governance in Indonesia continues to face problems and challenges, including weak understanding and assessment processes activities based on IT implementation. In addition, empirical studies related to IT governance within public organizations in Indonesia are limited. The main objective of this study is to develop an IT governance model in public organizations in Gorontalo, Indonesia. This study adapted the Control Objective for Information and Related Technology (COBIT) model which conformed to the principles of management of IT resources that form the basis of IT governance in Indonesia by studying the contribution factors of implementation IT governance in public organizations. This study used quantitative and qualitative methods which involved questionnaires, interviews, observations and documents. Quantitative data was collected via questionnaires that were distributed to 367 and the return rate was 90.6 percent. This data was analyzed using Structural Equation Modeling (SEM) to validate the research model and test the proposed research hypotheses. Semi-structured interviews were used to obtain the management's views about IT governance activities and their implementation. Observations and documents analysis were used to observe how the activities and find data, information and resources for implementation of IT governance. The results show that the proposed model conforms to COBIT. The study also proves that COBIT together with the goal of and the principles of IT resource management that form the basis of IT governance in Indonesia has managed to enrich the model in describing understanding and implementation of IT governance. The results of this study contribute to knowledge to best practice of IT governance. This study can be used as a guide the best practice IT governance in Indonesia in the futur

Dynamics of Dark Web Financial Marketplaces: An Exploratory Study of Underground Fraud and Scam Business

The number of Dark Web financial marketplaces where Dark Web users and sellers actively trade illegal goods and services anonymously has been growing exponentially in recent years. The Dark Web has expanded illegal activities via selling various illicit products, from hacked credit cards to stolen crypto accounts. This study aims to delineate the characteristics of the Dark Web financial market and its scams. Data were derived from leading Dark Web financial websites, including Hidden Wiki, Onion List, and Dark Web Wiki, using Dark Web search engines. The study combines statistical analysis with thematic analysis of Dark Web content. Offering promotions and customer services with the payment methods of cryptocurrencies were prevalent, similar to the Surface Web\u27s e-commerce market. The findings suggest that the Dark Web financial market is likely to harbor scams targeting Dark Web buyers. Dark Web sellers construct a website to sell scam products and recommend purchasing Escrow services to ensure safe transactions as an additional scam. The results from this study provided empirical support for the components of the routine activity theory of the Dark Web financial market to substantiate a more comprehensive view of patterns of fraud/ scams. Enhancing law enforcement capabilities of investigating financial marketplaces and promoting public awareness and consumer safety programs are discussed as effective preventive measures

Understanding cross national difference in knowledge seeking behavioral model : a survival perspective

Author name used in this publication: Huang, Xu.Refereed conference paper2009-2010 > Academic research: refereed > Refereed conference paperVersion of RecordPublishe