Prescriptive Business Process Monitoring for Recommending Next Best Actions

Predictive business process monitoring (PBPM) techniques predict future process behaviour based on historical event log data to improve operational business processes. Concerning the next activity prediction, recent PBPM techniques use state-of-the-art deep neural networks (DNNs) to learn predictive models for producing more accurate predictions in running process instances. Even though organisations measure process performance by key performance indicators (KPIs), the DNN`s learning procedure is not directly affected by them. Therefore, the resulting next most likely activity predictions can be less beneficial in practice. Prescriptive business process monitoring (PrBPM) approaches assess predictions regarding their impact on the process performance (typically measured by KPIs) to prevent undesired process activities by raising alarms or recommending actions. However, none of these approaches recommends actual process activities as actions that are optimised according to a given KPI. We present a PrBPM technique that transforms the next most likely activities into the next best actions regarding a given KPI. Thereby, our technique uses business process simulation to ensure the control-flow conformance of the recommended actions. Based on our evaluation with two real-life event logs, we show that our technique`s next best actions can outperform next activity predictions regarding the optimisation of a KPI and the distance from the actual process instances

Leveraging a Heterogeneous Ensemble Learning for Outcome-Based Predictive Monitoring Using Business Process Event Logs

Outcome-based predictive process monitoring concerns predicting the outcome of a running process case using historical events stored as so-called process event logs. This prediction problem has been approached using different learning models in the literature. Ensemble learners have been shown to be particularly effective in outcome-based business process predictive monitoring, even when compared with learners exploiting complex deep learning architectures. However, the ensemble learners that have been used in the literature rely on weak base learners, such as decision trees. In this article, an advanced stacking ensemble technique for outcome-based predictive monitoring is introduced. The proposed stacking ensemble employs strong learners as base classifiers, i.e., other ensembles. More specifically, we consider stacking of random forests, extreme gradient boosting machines, and gradient boosting machines to train a process outcome prediction model. We evaluate the proposed approach using publicly available event logs. The results show that the proposed model is a promising approach for the outcome-based prediction task. We extensively compare the performance differences among the proposed methods and the base strong learners, using also statistical tests to prove the generalizability of the results obtained

The Elements of Big Data Value

This open access book presents the foundations of the Big Data research and innovation ecosystem and the associated enablers that facilitate delivering value from data for business and society. It provides insights into the key elements for research and innovation, technical architectures, business models, skills, and best practices to support the creation of data-driven solutions and organizations. The book is a compilation of selected high-quality chapters covering best practices, technologies, experiences, and practical recommendations on research and innovation for big data. The contributions are grouped into four parts: · Part I: Ecosystem Elements of Big Data Value focuses on establishing the big data value ecosystem using a holistic approach to make it attractive and valuable to all stakeholders. · Part II: Research and Innovation Elements of Big Data Value details the key technical and capability challenges to be addressed for delivering big data value. · Part III: Business, Policy, and Societal Elements of Big Data Value investigates the need to make more efficient use of big data and understanding that data is an asset that has significant potential for the economy and society. · Part IV: Emerging Elements of Big Data Value explores the critical elements to maximizing the future potential of big data value. Overall, readers are provided with insights which can support them in creating data-driven solutions, organizations, and productive data ecosystems. The material represents the results of a collective effort undertaken by the European data community as part of the Big Data Value Public-Private Partnership (PPP) between the European Commission and the Big Data Value Association (BDVA) to boost data-driven digital transformation