A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

Query Chains: Learning to Rank from Implicit Feedback

This paper presents a novel approach for using clickthrough data to learn ranked retrieval functions for web search results. We observe that users searching the web often perform a sequence, or chain, of queries with a similar information need. Using query chains, we generate new types of preference judgments from search engine logs, thus taking advantage of user intelligence in reformulating queries. To validate our method we perform a controlled user study comparing generated preference judgments to explicit relevance judgments. We also implemented a real-world search engine to test our approach, using a modified ranking SVM to learn an improved ranking function from preference data. Our results demonstrate significant improvements in the ranking given by the search engine. The learned rankings outperform both a static ranking function, as well as one trained without considering query chains.Comment: 10 page

Spatial audio in small display screen devices

Our work addresses the problem of (visual) clutter in mobile device interfaces. The solution we propose involves the translation of technique-from the graphical to the audio domain-for expliting space in information representation. This article presents an illustrative example in the form of a spatialisedaudio progress bar. In usability tests, participants performed background monitoring tasks significantly more accurately using this spatialised audio (a compared with a conventional visual) progress bar. Moreover, their performance in a simultaneously running, visually demanding foreground task was significantly improved in the eye-free monitoring condition. These results have important implications for the design of multi-tasking interfaces for mobile devices

Supporting searching on small screen devices using summarisation

In recent years, small screen devices have seen widespread increase in their acceptance and use. Combining mobility with their increased technological advances many such devices can now be considered mobile information terminals. However, user interactions with small screen devices remain a challenge due to the inherent limited display capabilities. These challenges are particularly evident for tasks, such as information seeking. In this paper we assess the effectiveness of using hierarchical-query biased summaries as a means of supporting the results of an information search conducted on a small screen device, a PDA. We present the results of an experiment focused on measuring users' perception of relevance of displayed documents, in the form of automatically generated summaries of increasing length, in response to a simulated submitted query. The aim is to study experimentally how users' perception of relevance varies depending on the length of summary, in relation to the characteristics of the PDA interface on which the content is presented. Experimental results suggest that hierarchical query-biased summaries are useful and assist users in making relevance judgments

Using Search Engine Technology to Improve Library Catalogs

This chapter outlines how search engine technology can be used in online public access library catalogs (OPACs) to help improve users’ experiences, to identify users’ intentions, and to indicate how it can be applied in the library context, along with how sophisticated ranking criteria can be applied to the online library catalog. A review of the literature and current OPAC developments form the basis of recommendations on how to improve OPACs. Findings were that the major shortcomings of current OPACs are that they are not sufficiently user-centered and that their results presentations lack sophistication. Further, these shortcomings are not addressed in current 2.0 developments. It is argued that OPAC development should be made search-centered before additional features are applied. While the recommendations on ranking functionality and the use of user intentions are only conceptual and not yet applied to a library catalogue, practitioners will find recommendations for developing better OPACs in this chapter. In short, readers will find a systematic view on how the search engines’ strengths can be applied to improving libraries’ online catalogs

Task-demands can immediately reverse the effects of sensory-driven saliency in complex visual stimuli

In natural vision both stimulus features and task-demands affect an observer's attention. However, the relationship between sensory-driven (“bottom-up”) and task-dependent (“top-down”) factors remains controversial: Can task-demands counteract strong sensory signals fully, quickly, and irrespective of bottom-up features? To measure attention under naturalistic conditions, we recorded eye-movements in human observers, while they viewed photographs of outdoor scenes. In the first experiment, smooth modulations of contrast biased the stimuli's sensory-driven saliency towards one side. In free-viewing, observers' eye-positions were immediately biased toward the high-contrast, i.e., high-saliency, side. However, this sensory-driven bias disappeared entirely when observers searched for a bull's-eye target embedded with equal probability to either side of the stimulus. When the target always occurred in the low-contrast side, observers' eye-positions were immediately biased towards this low-saliency side, i.e., the sensory-driven bias reversed. Hence, task-demands do not only override sensory-driven saliency but also actively countermand it. In a second experiment, a 5-Hz flicker replaced the contrast gradient. Whereas the bias was less persistent in free viewing, the overriding and reversal took longer to deploy. Hence, insufficient sensory-driven saliency cannot account for the bias reversal. In a third experiment, subjects searched for a spot of locally increased contrast (“oddity”) instead of the bull's-eye (“template”). In contrast to the other conditions, a slight sensory-driven free-viewing bias prevails in this condition. In a fourth experiment, we demonstrate that at known locations template targets are detected faster than oddity targets, suggesting that the former induce a stronger top-down drive when used as search targets. Taken together, task-demands can override sensory-driven saliency in complex visual stimuli almost immediately, and the extent of overriding depends on the search target and the overridden feature, but not on the latter's free-viewing saliency

A study of factors affecting the utility of implicit relevance feedback

Implicit relevance feedback (IRF) is the process by which a search system unobtrusively gathers evidence on searcher interests from their interaction with the system. IRF is a new method of gathering information on user interest and, if IRF is to be used in operational IR systems, it is important to establish when it performs well and when it performs poorly. In this paper we investigate how the use and effectiveness of IRF is affected by three factors: search task complexity, the search experience of the user and the stage in the search. Our findings suggest that all three of these factors contribute to the utility of IRF

Voicing Brands: Users’ choice of recommended brands in voice commerce and e-commerce

In recent years, traditional e-commerce has been complemented by voice commerce where interaction between the user and the information system takes place by means of a voice assistant (VA) instead of written text-based conversation. The audible interaction results in an altered consumer behavior during the customer journey which can impact final product and brand choice. The study at hand acknowledges the higher perceived difficulty of interacting in voice commerce. Against this background, we investigate in what way a VA’s brand recommendation impacts a consumer’s purchase decision in voice-based interaction compared to text-based interaction and how this decision is moderated by prior brand preferences. The results obtained from an online survey with a quasi-experimental design show that a brand recommendation alone does not increase likelihood of brand choice, however a recommended brand is more likely chosen in a voice-based interaction than a text-based one. A priori brand preferences moderate the impact of the voice-based recommendation in case of the recommended brand. The findings imply that voice commerce can strengthen but not replace existing brand preferences in the purchase decision-making process

“Discreet Masc”: Non-Heterosexual Male Identities in Urban and Rural New Hampshire

Many subcultural identities exist within male culture. Identities may vary by geographical location, and further intersectional research is needed in the fields of gender and sexuality as they relate to location. By examining a sample of 600 social networking app profiles, the present study establishes that experiences of masculinity vary significantly for non-heterosexual men based on their urban or rural setting. Men in rural locations are more inclined to assume traditionally masculine identities, and as such, a claim to an inconspicuous and heteronormative position in the masculinity hierarchy. Even so, “discreet and masculine” men must find ways to connect to others within the non-heterosexual male community for friendship, sexual companionship, romantic relationships, and mentorship. Regional social expectations play a major role in shaping and perpetuating varying masculinities, and non-heterosexual men in rural New Hampshire utilize social networking apps to project their own versions of masculinity while searching for others with whom to connect