A framework to support human factors of automation in railway intelligent infrastructure

Technological and organisational advances have increased the potential for remote access and proactive monitoring of the infrastructure in various domains and sectors – water and sewage, oil and gas and transport. Intelligent Infrastructure (II) is an architecture that potentially enables the generation of timely and relevant information about the state of any type of infrastructure asset, providing a basis for reliable decision-making. This paper reports an exploratory study to understand the concepts and human factors associated with II in the railway, largely drawing from structured interviews with key industry decision-makers and attachment to pilot projects. Outputs from the study include a data-processing framework defining the key human factors at different levels of the data structure within a railway II system and a system-level representation. The framework and other study findings will form a basis for human factors contributions to systems design elements such as information interfaces and role specifications

The role of joint training in inter-organizational collaboration in emergency management

Doctoral thesis (PhD) – Nord University, 2021publishedVersio

Internationale Vergleichsstudie zum Eisenbahnstörungsmanagement

International comparison of rail disruption managemen

International comparison of rail disruption management

Internationale Vergleichsstudie zum Eisenbahnstörungsmanagemen

Human factors of future rail intelligent infrastructure

The introduction of highly reliable sensors and remote condition monitoring equipment will change the form and functionality of maintenance and engineering systems within many infrastructure sectors. Process, transport and infrastructure companies are increasingly looking to intelligent infrastructure to increase reliability and decrease costs in the future, but such systems will present many new (and some old) human factor challenges. As the first substantial piece of human factors work examining future railway intelligent infrastructure, this thesis has an overall goal to establish a human factors knowledge base regarding intelligent infrastructure systems, as used in tomorrow’s railway but also in many other sectors and industries. An in-depth interview study with senior railway specialists involved with intelligent infrastructure allowed the development and verification of a framework which explains the functions, activities and data processing stages involved. The framework includes a consideration of future roles and activities involved with intelligent infrastructure, their sequence and the most relevant human factor issues associated with them, especially the provision of the right information in the right quantity and form to the right people. In a substantial fieldwork study, a combination of qualitative and quantitative methods was employed to facilitate an understanding of alarm handling and fault finding in railway electrical control and maintenance control domains. These functions had been previously determined to be of immediate relevance to work systems in the future intelligent infrastructure. Participants in these studies were real railway operators as it was important to capture users’ cognition in their work settings. Methods used included direct observation, debriefs and retrospective protocols and knowledge elicitation. Analyses of alarm handling and fault finding within real-life work settings facilitated a comprehensive understanding of the use of artefacts, alarm and fault initiated activities, along with sources of difficulty and coping strategies in these complex work settings. The main source of difficulty was found to be information deficiency (excessive or insufficient information). Each role requires different levels and amounts of information, a key to good design of future intelligent infrastructure. The findings from the field studies led to hypotheses about the impact of presenting various levels of information on the performance of operators for different stages of alarm handling. A laboratory study subsequently confirmed these hypotheses. The research findings have led to the development of guidance for developers and the rail industry to create a more effective railway intelligent infrastructure system and have also enhanced human factors understanding of alarm handling activities in electrical control

Human factors of future rail intelligent infrastructure

The introduction of highly reliable sensors and remote condition monitoring equipment will change the form and functionality of maintenance and engineering systems within many infrastructure sectors. Process, transport and infrastructure companies are increasingly looking to intelligent infrastructure to increase reliability and decrease costs in the future, but such systems will present many new (and some old) human factor challenges. As the first substantial piece of human factors work examining future railway intelligent infrastructure, this thesis has an overall goal to establish a human factors knowledge base regarding intelligent infrastructure systems, as used in tomorrow’s railway but also in many other sectors and industries. An in-depth interview study with senior railway specialists involved with intelligent infrastructure allowed the development and verification of a framework which explains the functions, activities and data processing stages involved. The framework includes a consideration of future roles and activities involved with intelligent infrastructure, their sequence and the most relevant human factor issues associated with them, especially the provision of the right information in the right quantity and form to the right people. In a substantial fieldwork study, a combination of qualitative and quantitative methods was employed to facilitate an understanding of alarm handling and fault finding in railway electrical control and maintenance control domains. These functions had been previously determined to be of immediate relevance to work systems in the future intelligent infrastructure. Participants in these studies were real railway operators as it was important to capture users’ cognition in their work settings. Methods used included direct observation, debriefs and retrospective protocols and knowledge elicitation. Analyses of alarm handling and fault finding within real-life work settings facilitated a comprehensive understanding of the use of artefacts, alarm and fault initiated activities, along with sources of difficulty and coping strategies in these complex work settings. The main source of difficulty was found to be information deficiency (excessive or insufficient information). Each role requires different levels and amounts of information, a key to good design of future intelligent infrastructure. The findings from the field studies led to hypotheses about the impact of presenting various levels of information on the performance of operators for different stages of alarm handling. A laboratory study subsequently confirmed these hypotheses. The research findings have led to the development of guidance for developers and the rail industry to create a more effective railway intelligent infrastructure system and have also enhanced human factors understanding of alarm handling activities in electrical control