A call for conceptual clarity: a soft systems view of performance measurement in public service delivery

Performance measurement systems and the publication of performance data are fundamental to the New Public Management, with its emphasis on decentralised service provision through a variety of agencies. There seem to be four reasons for this performance measurement: to see what works, to identify competences, to support public accountability and to allow control of decentralised service provision. Each of these is examined, using the root definitions that form part of soft systems methodology, which highlights the importance of different worldviews that provide justifications for different approaches to this measurement. If performance measurement systems are to be beneficial, their design should be based on a conceptualisations that recognises these different worldviews and purposes

Soft systems methodology: a context within a 50-year retrospective of OR/MS

Soft systems methodology (SSM) has been used in the practice of operations research and management science OR/MS) since the early 1970s. In the 1990s, it emerged as a viable academic discipline. Unfortunately, its proponents consider SSM and traditional systems thinking to be mutually exclusive. Despite the differences claimed by SSM proponents between the two, they have been complementary. An extensive sampling of the OR/MS literature over its entire lifetime demonstrates the richness with which the non-SSM literature has been addressing the very same issues as does SSM

Strategic Leadership Newsletter: Volume 4, Number 2

Jefferson Strategic Leadership Newsletter reports information relevant to the Jefferson (Philadelphia University + Thomas Jefferson University) Doctor of Management Program in Strategic Leadership (DSL) and its community including personal and professional events and accomplishments, new practices, research, opportunities, and suggestions

Machines and machinations: The integrated care record service in the UK national health service

This paper examines the use of Actor Network Theory (ANT) as a lens to get a better understanding of the implementation of the Integrated Care Record Service (ICRS) in the UK National Health Service (NHS). Actor Network Theory has been deployed in various environments to achieve a better understanding of the roles of not only the humans but also the artifacts that constitute, in this case, healthcare networks of services and organisations. The theory is used as a means of supporting real world interventions, providing a richer understanding of complexities involved and thereby helps management to make better decisions. This study also explores Latour’s concept of machines as machinations, whose role is to translate other actors into the network. We propose ICRS as a fruitful empirical context for the use of ANT to support decision making for actors in health care provision. Actor Network Theory (ANT) is well-suited for use in the socio-technical evaluation of IS into the ICRS project because this approach treats human and non-human actors symmetrically. This approach facilitates a more thorough examination of the ways in which information technology is enabled or restricted in social processes

Systems for the future: Proceedings of the Australian systems conference

The depth and variety of papers in this volume are a testament to the applicability of systems thinking to a wide range of problems. The complexity of modern management demands approaches that take into account not only difficult technical challenges, but also the various views and perceptions of those involved in the problem situation. The following papers are a small subset of the work being done to rise to this challenge. Systems methodologies and techniques will shape the future. They provide an avenue to attempt to solve the myriad of environmental, social, business, and technical problems that face us. Systems approaches help us to understand the basis of many present dilemmas. This understanding plus associated techniques make system science a discipline for the future

Conceptualising decadent technology:a case study of path dependence in radiotherapy

Large-scale investments in health technologies often have limited evidence for effectiveness when first introduced. Nevertheless, professional and public discourses often present the advantages of such investments, with unknown risks, as necessary and entailing significant improvement. Such discourses are evident with the introduction of the Linac Adapted Conebeam Imager (LACI), introduced to improve the accuracy of radiotherapy treatments. From one perspective, the introduction of such technologies can be considered to be decadent since there is limited, if any, evidence of improvement of current standards and procedures, yet they are promoted as the latest and best technologies for solving societal problems. Connecting the concepts of decadence to those of path dependence, through the case of the LACI, enables the exploration of the ‘technical interrelatedness’ of technological changes. Building on the concept of path dependence, it is possible to demonstrate how introducing a closely related technology does not only become a low-risk course of action. Rather change is demanded (but not determined) as well as potential alternative systems being obscured. With decadent technologies, any future changes are not only dependent upon past introductions; but also they create a need for future changes. Such a view demonstrates how these technologies may not necessarily offer any improvements, but rather contribute to the creation of ongoing demand for unproven technologies. As a result they may encourage the introduction of increasingly complex technologies

Analysis of Resilience Situations for Complex Engineered Systems – the Resilience Holon

Improving the resilience of complex engineered and engineering systems (CES) includes planning for complex resilience situations, in which there may be multiple threats, interactions, and disruptions. One challenge in the modeling of CES is the identification of how interactions in a complex situation occur and their combined influence on CES resilience. This article presents a resilience holon that can be used to analyze complex resilience situations. It is made up of 24 elements (defining types of resilience, threats, interactions, and disruptions), which have varying importance to specific situations. Holons can be linked together hierarchically or in a network. An application of the resilience holon to a documented real-world resilience situation, widespread flooding in a city, illustrates its use. Pathways taken by threats and disruptions, as the flood effects cascaded through the city, are shown as connections between holons. The resilience holon could be used to decompose diverse resilience situations involving CES, to identify where critical vulnerability points are and how the whole resilience situation could be improved. The visual nature of the resilience holon could be used in an interactive way, allowing stakeholders to better understand the full resilience picture of CES that they use or operate