11 research outputs found
On Evaluating Commercial Cloud Services: A Systematic Review
Background: Cloud Computing is increasingly booming in industry with many
competing providers and services. Accordingly, evaluation of commercial Cloud
services is necessary. However, the existing evaluation studies are relatively
chaotic. There exists tremendous confusion and gap between practices and theory
about Cloud services evaluation. Aim: To facilitate relieving the
aforementioned chaos, this work aims to synthesize the existing evaluation
implementations to outline the state-of-the-practice and also identify research
opportunities in Cloud services evaluation. Method: Based on a conceptual
evaluation model comprising six steps, the Systematic Literature Review (SLR)
method was employed to collect relevant evidence to investigate the Cloud
services evaluation step by step. Results: This SLR identified 82 relevant
evaluation studies. The overall data collected from these studies essentially
represent the current practical landscape of implementing Cloud services
evaluation, and in turn can be reused to facilitate future evaluation work.
Conclusions: Evaluation of commercial Cloud services has become a world-wide
research topic. Some of the findings of this SLR identify several research gaps
in the area of Cloud services evaluation (e.g., the Elasticity and Security
evaluation of commercial Cloud services could be a long-term challenge), while
some other findings suggest the trend of applying commercial Cloud services
(e.g., compared with PaaS, IaaS seems more suitable for customers and is
particularly important in industry). This SLR study itself also confirms some
previous experiences and reveals new Evidence-Based Software Engineering (EBSE)
lessons
A Process Framework for Managing Quality of Service in Private Cloud
As information systems leaders tap into the global market of cloud computing-based services, they struggle to maintain consistent application performance due to lack of a process framework for managing quality of service (QoS) in the cloud. Guided by the disruptive innovation theory, the purpose of this case study was to identify a process framework for meeting the QoS requirements of private cloud service users. Private cloud implementation was explored by selecting an organization in California through purposeful sampling. Information was gathered by interviewing 23 information technology (IT) professionals, a mix of frontline engineers, managers, and leaders involved in the implementation of private cloud. Another source of data was documents such as standard operating procedures, policies, and guidelines related to private cloud implementation. Interview transcripts and documents were coded and sequentially analyzed. Three prominent themes emerged from the analysis of data: (a) end user expectations, (b) application architecture, and (c) trending analysis. The findings of this study may help IT leaders in effectively managing QoS in cloud infrastructure and deliver reliable application performance that may help in increasing customer population and profitability of organizations. This study may contribute to positive social change as information systems managers and workers can learn and apply the process framework for delivering stable and reliable cloud-hosted computer applications