Performance Implications of Strategic Performance Measurement in Financial Services Firms

This study examines the relation between measurement system satisfaction, economic performance, and two general approaches to strategic performance measurement: greater measurement diversity and improved alignment with firm strategy and value drivers. We find consistent evidence that firms making more extensive use of a broad set of financial and (particularly) non-financial measures than firms with similar strategies or value drivers have higher measurement system satisfaction and stock market returns. However, we find little support for the alignment hypothesis that more or less extensive measurement than predicted by the firm\u27s strategy or value drivers adversely affect performance. Instead, our results indicate that greater measurement emphasis and diversity than predicted by our benchmark model is associated with higher satisfaction and stock market performance. Our results also suggest that greater measurement diversity relative to firms with similar value drivers has a stronger relationship with stock market performance than greater measurement on an absolute scale. Finally, the balanced scorecard process, economic value measurement, and causal business modeling are associated with higher measurement system satisfaction, but exhibit almost no association with economic performance

L'ARCHITECTURE DES SYSTEMES DE CONTROLE DE GESTION : UNE ANALYSE DU RAPPORT ENTRE LES BUDGETS ET LES SYSTEMES DE MESURE DE LA PERFORMANCE

International audienceLa recherche s'intéresse aux relations entre les budgets et les systèmes de mesure de la performance. En théorie, deux hypothèses peuvent être envisagées pour analyser ces relations. Les budgets et les systèmes de mesure de la performance peuvent se positionner de façon concurrente les uns par rapport aux autres (logique de substitution) ou bien ne pas s'opposer et proposer un schéma de contrôle plus large (logique de complémentarité). Les résultats d'une enquête réalisée auprès d'un échantillon de 79 grandes entreprises montrent que les deux outils interagissent et qu'il existe une concurrence dans la façon dont ils sont mis en oeuvre au sein du système de contrôle de gestion des entreprises

Hizmet İşletmelerinde Performans Algısının Ölçümü: Kapadokya Bölgesi Örneği Measurement of Performance Signal in Service Operations: Cappadocia Region Example

Günümüzde yoğun rekabet şartlarında faaliyet gösteren işletmelerin performans analizi yapmaları büyük önem taşımaktadır. Performans analizleri genellikle periyodik dönemler halinde yapılmaktadır. Buna ek olarak bazı durumlarda performans algısında ki değişikliklerle performans analizi yapılabilmektedir. İşletmelerde ki performans analizinin amacı diğer tüm ticari işletmeler de olduğu gibi otel ve restoran işletmelerinin karlılık düzeyini yükseltmektir. Bu nedenle işletmeler için olağan ve olan dışı yapılan performans analizleri ve performans algısı büyük önem taşımaktadır. Bu çalışmada Türkiye'de turizm yoğun olarak bulunduğu Nevşehir ilinde faaliyet gösteren otel ve restoran işletmelerinde ki üst düzey çalışanlara anket uygulanmıştır. Katılımcılara, anket formunda performansı etkileyen yenilik, süreklilik ve esneklik ile ilgili sorular yöneltilmiştir. Cevapları analiz etmek için parametrik testlerden "t" testi ve ANOVA testi kullanılmıştır. Analiz sonuçlarına göre konaklama ve yiyecek-içecek işletmelerinde ki yöneticilerin demografik özelliklerine göre işletme performansı algılarında farklılık olduğu belirlenmiştir. Today, performance analysis of companies operating under intense competition conditions is very important. Performance analyzes are usually carried out periodically, and in some cases performance analysis can be performed depending on performance perception. The main purpose of working in this context is to measure performance perceptions of hotel and restaurant businesses. The study, which operates in Turkey's Cappadocia region as a busy tourist hotel which is built on and senior employees in the restaurant business. Participants were directed to expressing perceptions of innovation, continuity, and flexibility that affect performance. The "t" test and the ANOVA test were used to analyze the answers. According to the results of the analysis, it was determined that there is a difference in the perception of the management performance according to the demographic characteristics of the managers operating in the accommodation and catering businesses

L'ARCHITECTURE DES SYSTEMES DE CONTROLE DE GESTION : UNE ANALYSE DU RAPPORT ENTRE LES BUDGETS ET LES SYSTEMES DE MESURE DE LA PERFORMANCE

La recherche s'intéresse aux relations entre les budgets et les systèmes de mesure de la performance. En théorie, deux hypothèses peuvent être envisagées pour analyser ces relations. Les budgets et les systèmes de mesure de la performance peuvent se positionner de façon concurrente les uns par rapport aux autres (logique de substitution) ou bien ne pas s'opposer et proposer un schéma de contrôle plus large (logique de complémentarité). Les résultats d'une enquête réalisée auprès d'un échantillon de 79 grandes entreprises montrent que les deux outils interagissent et qu'il existe une concurrence dans la façon dont ils sont mis en oeuvre au sein du système de contrôle de gestion des entreprises.budgets; systèmes de mesure de la performance; systèmes de contrôle de gestion

On Measuring the Criticality of Various Variables and Processes in Organization Information Systems: Proposed Methodological Procedure

This paper proposes methodological procedures to be used by the accounting, organizational and managerial researchers and executives to ascertain the criticality of the variables and the processes in the measurement of management control system. We have restricted the validation of proposed methods to the extraction of critical success factors (CSF) in this study. We have also provided a numerical illustration and tested our methodological procedures using a dataset of an empirical study conducted for the purpose of ascertaining the CSFs. The proposed methods can be used by the researchers in accounting, organizational information systems, economics, and business and also in other relevant disciplines of organizational sciences. The main contribution of this paper is the extension of Rockart’s work [33] on critical success factors. We have extended the theory of CSF beyond the initially suggested domain of information into management control system decision making. The methodological procedures developed by us are expected to enrich the literature of analytical and empirical studies in accounting and organizational areas where it can prove helpful in understanding the criticality of individual variables, processes, methods or success factors.Success Factors, Criticality Analysis, Perceptual Criticality, Critical Success Factors

THE BALANCED SCORECARD AS A PERFORMANCE MANAGEMENT TOOL FOR SMALL AND MEDIUM SCALE ENTERPRISES IN NIGERIA

Most firms undermine the inclusion of non-financial variables in measuring performance. This attitude has led to the wrong presentation of reports that do not represent a “true and fair” view of the organization. This study uses the case study approach to examine the use of balanced scorecard by Small and Medium Scale Enterprises (SMEs) in Edo State, Nigeria. The study finds a positive statistical relationship between overall performance proxied by balanced scorecard (BSC) and the four perspective indicators (financial, customer, internal business process and learning & growth) of Kaplan and Norton (1986) model. In addition, the study established that the non-financial variables are the major drivers of the SMEs performance in Edo State. It is recommended that SMEs in Edo state should apply the BSC model instead of depending only on the financial measurement tool

The Comparison of Trade Enterprises

AbstractThe research paper is devoted to the development of trade enterprises. It is aiming to propose framework helpful to compare trade enterprises by geographic location. Such findings of this research paper could be useful for policy makers. The analysis of scientific literature published by Oxford University Press, Cambridge University Press, Harvard University Press, Springer, E. Sharpe, Routledge, etc. show that only 0.44% of authors analyze the performance of trade enterprises and trade sector's development. First, in the paper the results of investigations towards methods used for enterprises’ performance analysis are overviewed. Second, the framework used to compare trade enterprises by geographic location is presented. Different performance factors are suggested for the benchmarking. At the end of the study, the application of proposed framework is given. The results of the paper can be useful for private enterprises and policy makers

The Controllability Principle as Applied by Indigenous Ghanaian Banks in Branch Managerial Performance Measurement

The increasing expansion and decentralization of most organizations around the world has brought to the fore issues with regards to measuring the economic performance of the branch and the managerial performance. Following this pattern, Ghanaian banks have seen a dramatic increase in branch expansion. The literature on performance measurement requires that branch economic performance is distinguished from branch managerial performance.  As such branch managerial performance should include only factors that are within the control of the branch managers.  The study used the survey method in examining if Ghanaian banks are employing the controllability principle in evaluating the performance of the branch heads.  Statistical tools such as mean, variances and standard deviations, ranks, tables and graphs are used to analyze responses obtained in arriving at the study’s findings.  The study findings suggest the wide spread disregard for the controllability principle when evaluating the performance of the branch heads.  Some banks though minority allocate to branches corporate head office overhead cost for the purpose of evaluating the performance of the branch manager.  Branch heads have very little influence on the performance targets imposed on them. Keywords: Division, controllability principle, performance measurement, Ghanaian Banks