Developing Innovative Support Structures in Higher Education Institutions: A Student Perspective

Higher education institutions have been obliged to work extremely hard to ensure their sustainability and growth to meet the ever-increasing demands of university students, parents, and stakeholders. Universities have been under great pressure to remain competitive with a great deal of emphasis placed on being innovative, building auxiliary structures, and acquiring qualified academics. The concept of service delivery of academic departments in universities of technology has received minimal attention. This study explored student expectations and perceptions of service quality provided by academic support departments with the intention of enhancing the level of student satisfaction and experience. A quantitative research approach was employed using questionnaires. A nonprobability convenience sampling was adopted to identify 260 students. Data were coded and analyzed for descriptive analysis using SPSS Version 23.0. The findings revealed that many students were not content with various services provided by the academic departments within the university and that the academic departments did not offer students the services that they expected. The dimension of SERVQUAL displayed a negative gap in services provided by academic administrative staff. On the basis of these findings, it is recommended that the university attends to the identified key areas of concern, particularly administrative staff competency

University lecturers’ preparedness to use technology in teacher training of mathematics during COVID-19: The case of Ethiopia

The study aimed to investigate Ethiopian university lecturers’ readiness to use technology for teaching mathematics at the tertiary level during the COVID-19 pandemic when they were compelled to adapt to distant education. Using Google Forms, online questionnaires were distributed to 41 lecturers in three Ethiopian universities, of whom eighteen participated. Before the research, the questionnaire was piloted with eight lecturer participants to categorise questions and validate the instrument using the Rasch measurement model. The questionnaire was locally developed based on guidelines from the literature. It purposed to investigate university lecturers’ individual preparedness for technological instruction in terms of their knowledge, beliefs and current, and historical exposure to this mode of instruction. As a counterbalance, some circumstantial factors influencing their readiness were investigated too. Lecturers’ optimistic beliefs about using educational technologies have been found to contrast with some disabling circumstantial factors. This study revealed that the lecturers were generally able and interested in integrating technology into the teaching process but that barriers, primarily at the institutional level, hindered them from doing so. In addition to the technologies suggested in the questionnaire, participants enriched the research findings by adding more possible technologies that lecturers may use for educational purposes. The data was analysed using WINSTEPS (Student Version of WINSTEPS 4.7.0.0) and SPSS version 20. The results showed the reliability of using the instrument was 0.77 based on Cronbach’s alpha. The PT-measure correlation value determined the construct validity (PMC), ranging from 0.23 to 0.71 except item PUT15’s infit and outfit MNSQ between 0.1 to 1.86 and ZSTD range -1.05 to 1.61, which was acceptable. The fit statistics showed that the person separation index, 1.97, was considered good and that the item separation index, 0.63 was within an acceptable range. Person and item reliability were at 0.8 and 0.28, respectively. The result indicated that the new instrument with five items after eliminating unfit items (such as items FAT19, PTT10, KDT1, PTT8 and PTT 12) was reliable and valid to measure the use of technology in the teaching and learning process of the university lecturers

Harnessing Technology: analysis of emerging trends affecting the use of technology in education (September 2008)

Research to support the delivery and development of Harnessing Technology: Next Generation Learning 2008–1

The Global Risks Report 2016, 11th Edition

Now in its 11th edition, The Global Risks Report 2016 draws attention to ways that global risks could evolve and interact in the next decade. The year 2016 marks a forceful departure from past findings, as the risks about which the Report has been warning over the past decade are starting to manifest themselves in new, sometimes unexpected ways and harm people, institutions and economies. Warming climate is likely to raise this year's temperature to 1° Celsius above the pre-industrial era, 60 million people, equivalent to the world's 24th largest country and largest number in recent history, are forcibly displaced, and crimes in cyberspace cost the global economy an estimated US$445 billion, higher than many economies' national incomes. In this context, the Reportcalls for action to build resilience – the "resilience imperative" – and identifies practical examples of how it could be done.The Report also steps back and explores how emerging global risks and major trends, such as climate change, the rise of cyber dependence and income and wealth disparity are impacting already-strained societies by highlighting three clusters of risks as Risks in Focus. As resilience building is helped by the ability to analyse global risks from the perspective of specific stakeholders, the Report also analyses the significance of global risks to the business community at a regional and country-level

Perceptions of research structures and service quality within various faculties at Durban University of Technology: staff and students perspective

In order to compete, retain and attract postgraduate students, and overcome the lack of postgraduate throughput, universities of technology need to be more customer orientated. Therefore, to gain competitive advantage, university management needs to identify and assess the service quality gaps in research support structures and analyze the impact they have on students and staff within the university. The purpose of the study is to investigate the perceptions of staff and postgraduate students with regard to research structures and service quality support by relevant offices with specific reference to Durban University of Technology. Data were collected from academic staff and students across six faculties at the Durban University of Technology. The sample consisted of 278 academic staff and 260 postgraduate students, using a simple random sampling. A mixed method approach of qualitative and quantitative techniques was used, with a closed and open-ended questionnaire developed, by adapting the SERVQUAL instrument developed by Parasuraman et al. (1985), to evaluate and assess the quality dimensions (gap) for reliability, responsiveness, assurance and empathy. The findings of the study indicated that staff and students were dissatisfied with the research support structures across six faculties. Further research should aim at assessing performance management of research support structures and service within the relevant research office

Now for the long term: the report of the Oxford Martin Commission for Future Generations

This report is the product of a year long process of research and debate undertaken by a group of eminent leaders on the successes and failures in addressing global challenges over recent decades. As the world slowly emerges from the devastating Financial Crisis, it is time to reflect on the lessons of this turbulent period and think afresh about how to prevent future crises. The Oxford Martin Commission for Future Generations focuses on the increasing short-termism of modern politics and our collective inability to break the gridlock which undermines attempts to address the biggest challenges that will shape our future. In Now for the Long Term, they urge decision-makers to overcome their pressing daily preoccupations to tackle problems that will determine the lives of today’s and tomorrow’s generations. Dr James Martin, the founder of the Oxford Martin School, highlights that humanity is at a crossroads. This could be our best century ever, or our worst. The outcome will depend on our ability to understand and harness the extraordinary opportunities as well as manage the unprecedented uncertainties and risks.   The report identifies what these challenges are, explains how progress can be made, and provides practical recommendations. The Commission outlines an agenda for the long term. The case for action is built in three parts. The first, Possible Futures , identifies the key drivers of change and considers how we may address the challenges that will dominate this century. Next, in Responsible Futures, the Commission draws inspiration from previous examples of where impediments to action have been overcome, and lessons from where progress has been stalled. We then consider the characteristics of our current national and global society that frustrate progress. The final part, Practical Futures, sets out the principles for action and offers illustrative recommendations which show how we can build a sustainable, inclusive and resilient future for all. &nbsp

Understanding Customer Switching Behaviour in the Retail Banking Sector: The Case of Nigeria and the Gambia

This thesis examines customer switching behaviour in Nigeria and Gambia, focusing on the retail banking sector. The study’s key objective is to provide new knowledge on customer banking behaviour in the retail banking sector. The study is grounded in Bansal et al.’s (2005) push-pull-mooring model. A qualitative method was employed in the data collection, incorporating a triangulation approach, whereby direct observations were combined with thematic interviews and focus group discussions. The intention behind this method was to increase the validity of the research results. Ultimately, the study findings indicate significant factors and subfactors influencing customer switching behaviour in the retail banking sector. The results are categorised as push, pull, or mooring factors. It identifies seven push factors with thirteen subfactors, four pull factors with ten subfactors, and six mooring factors with three subfactors. The study’s significant contribution to existing knowledge of services marketing is the identification of new and emerging constructs, thus extending the existing knowledge in the literature. The study’s findings support numerous results of prior relevant research, while some findings disagree with those of previous research. Furthermore, the new constructs that emerge from this research are highly relevant to today’s consumers. For example, factors like banking products, perceived knowledge of banking products, perceived relative security of banking products, satisfaction with the current bank, emotions (e.g., regret or anger), liquidity challenges, bank staff career development prospects, and ethical banking issues are the study’s unique contributions to the push factors and subfactors. In addition, the emerging pull factors and subfactors include technological advancement, coronavirus pandemic-induced switching, a bank’s physical appearance, positive banking expectations, a bank’s relative proximity, expected switching benefits, perceived usefulness of a bank’s digital platforms, perceived ease of banking transactions, personalised banking offerings, and repositioning banking business models. Lastly, the new mooring factors and subfactors identified in this study are inertia, changes in customer needs or tastes, involuntary switching, and bank responsiveness. Consequently, the author has developed a framework/model based on the findings of this study. The new framework/model presented comprehensive results with practical implications and a valuable contribution to the current knowledge of customer switching behaviour

Understanding Faculty Perspectives on Using a Learning Management System at a Caribbean University in Guyana

In this basic qualitative study, faculty hesitation toward using Moodle learning management system (LMS) for instructional delivery was investigated. The research question focused on how faculty perspectives on their hesitation toward using the institution’s LMS in the Faculty of Social Sciences at a Caribbean university in Guyana reflect the tenets of Rogers’ diffusion of innovation theory (DIT). Rogers’ DIT formed the conceptual framework for this study. Eleven lecturers in the faculty of Social Sciences who actively use the institution’s learning management system (LMS) for instructional delivery were purposefully selected for semistructured interviews. Data were analyzed using Saldana’s coding manual for coding and thematic analysis. Six themes emerged to answer the research question: (a) Moodle features used, (b) benefits of using Moodle, (c) Moodle use comfort levels, (d) social influencers, (e) professional development, and (f) enabling conditions. These results provide knowledge informing stakeholders of what can lead to improved faculty use of educational technology. Faculty use of LMSs is integral to improving access to higher education globally. These research findings may contribute to understanding why faculty hesitated to use Moodle LMS for instructional delivery. Reduced faculty hesitation in using LMSs at higher education institutions can lead to the realization of Sustainable Development Goal Four, the delivering of quality education effectively. Student access to personalized, continuous learning using LMSs will foster positive social change

The National Health Insurance (NHI) in South Africa : scaling up health care provision: the consumers' perspectives.

Includes abstract.Includes bibliographical references.Globally, there are major shifts taking place in health care provision to achieve universal health coverage. In 2011, the South African Department of Health released a Green Paper outlining its vision for implementing a National Health Insurance (NHI). The NHI wants to improve the service provision and promote equity and efficiency to ensure that all South Africans have access to affordable quality health care services. Public participation is important to raise public awareness, consult the public and promote major programs of change. This research aims to analyze the gaps between the everyday lived reality of publicly provided health care consumers and intended health policy reform

Exploring the development of a framework for agile methodologies to promote the adoption and use of cloud computing services in South Africa

The emergence of cloud computing is influencing how businesses develop, re-engineer, and implement critical software applications. The cloud requires developers to elevate the importance of compliance with security policies, regulations and internal engineering standards in their software development life cycles. Cloud computing and agile development methodologies are new technologies associated with new approaches in the way computing services are provisioned and development of quality software enhanced. However adoption and use of agile and cloud computing by SMMEs in South Africa is seemingly constrained by a number of technical and non-technical challenges. Using Grounded Theory and case study method this study was aimed at exploring the development of a framework for agile methodologies to promote the adoption and use of cloud computing services by SMMEs in South Africa. Data was collected through survey and in-depth interviews. Open, Axial and Selective coding was used to analyse the data. In tandem with its main objective the study, besides exploring the development of the envisaged framework, also generated and made available valuable propositions and knowledge that SMMEs in South Africa using agile development methodologies can use to work better with cloud computing services in the country without compromising on software quality. The findings of this study and the emerging insights around the development of the framework, which in itself also constitutes an important decision making tool for supporting adoption and use of cloud computing services, are a substantial contribution to knowledge and practice in the ICT field of information systems in South AfricaInformation ScienceD. Phil. (Information Systems