Sensemaking Practices in the Everyday Work of AI/ML Software Engineering

This paper considers sensemaking as it relates to everyday software engineering (SE) work practices and draws on a multi-year ethnographic study of SE projects at a large, global technology company building digital services infused with artificial intelligence (AI) and machine learning (ML) capabilities. Our findings highlight the breadth of sensemaking practices in AI/ML projects, noting developers' efforts to make sense of AI/ML environments (e.g., algorithms/methods and libraries), of AI/ML model ecosystems (e.g., pre-trained models and "upstream"models), and of business-AI relations (e.g., how the AI/ML service relates to the domain context and business problem at hand). This paper builds on recent scholarship drawing attention to the integral role of sensemaking in everyday SE practices by empirically investigating how and in what ways AI/ML projects present software teams with emergent sensemaking requirements and opportunities

Inside International Development Organisations: Socially Constructing Judgement in-the-Moment

This exploratory study aimed, first, to build new knowledge on how senior managers of international development organisations defined judgement and how they made sense of it in the context of their leadership roles and work environments. A secondary aim was to explore methodologies and methods, specifically unstructured interviews and observations, to be used in the PhD phase to study the social phenomenon of judgement. Using an ethnographic and reflexive approach, this study addressed the question: How do managers understand their use of judgement ‘in-the-moment’ in practice? Results from the two participating organisations suggest that there are diverse interpretations of the meaning of ‘judgement’; it is a socially constructed process; used in uncertain situations; and influenced by time and space. These findings contribute to our understanding of how judgement in-the-moment is perceived inside an understudied area: the everyday context of small international development organisations. Theoretically, this study complements the existing literature with a social constructionist perspective and draws linkages to judgement as a constitutive element of sensemaking. Methodologically, the reflexive approach taken builds awareness of examining the ‘multiple selves’ and how researchers influence their research and are influenced by it as subject and object. The validity, methodological issues, limitations and implications for future research are also discussed

Organizational Ethnography and the Art of Judgment in-the-Moment

This paper responds to the conveners’ call on exploring and advancing Organizational Ethnography (OE) as a paradigm for the organizational sciences. This sub-theme is linked through my empirical study of senior managers in international development organizations and how they make sense of using their judgment ‘in-the-moment’ in the context of their leadership roles and work environments. I adopt an “ethnographic orientation” (Watson, 2011, p.216) and emphasize the need for a highly reflexive approach in an ethnographer’s role as making judgments throughout the challenging processes of doing “fieldwork, headwork and textwork” (Van Maanen, 2011, p.218). Theoretically, this study contributes to the existing judgment and decision making literature from a social constructionist perspective by drawing linkages to judgment as a co-constructed phenomenon. How senior managers understand their judgment-making in situations ‘in-the-moment’ is an understudied area thus far and even scarcer in the context of international development organizations. Methodologically, the ethnographic and radically reflexive approach taken addresses a gap in the literature, builds awareness and raises in importance examining the ‘multiple selves’ (Reinharz, 1997) of the ethnographer. How I influenced my research and was influenced by it as both subject and object were key to my findings. In addition to the sub-theme call, this paper also links to the overarching Colloquium theme, ‘Bridging Continents, Cultures and Worldviews’, by connecting the cultures and co- constructed views of the researcher and practitioners. The collaborative, ethnographic approach taken was a unique way to get ‘up close and personal’ in understanding what judgment meant to senior leaders in the two participating UK-headquartered organizations. With international development missions in African nations, the senior leaders continuously constructed their own bridges across borders in their financing, operations and communications between their team members and external stakeholders located in multiple countries, reliant on virtual offices and mobile and Internet technology to stay connected. My judgment as an ethnographer was necessary to determine how to best embrace this way of ‘working’ during fieldwork and become another type of stakeholder to them. I will begin with a brief theoretical and methodological background of my exploratory study, identifying the gap in the literature and how my study fills it. Then I will outline the methodology, methods, data collection and analysis and findings. Finally, I will conclude with the challenges of ‘doing organizational ethnography’ inside small international development organizations and the contributions made to advance OE as a unique way to study the social phenomenon of judgment ‘in-the moment’

How Do Online Social Networks Drive Internal Communication and Improve Employee Engagement?

The definition of a social network is taking traditional or in person networking activities online. It focuses on facilitating the building of social networks or social relations among people who, for example, share interests, activities, backgrounds, or real-life connections. Given the popularity of social network sites, it is obvious that more and more companies are interested in using them to enhance company’s strategy. Many large organizations had been looking for ways to extract business values from social technologies, and some of them had already run their own social network site on their own servers, what we will refer to as an internal social network. Our research, focusing on looking at the practices of real companies’ internal social network, may reveal some insights or give some inspirations

Organizational Chart Inference

Nowadays, to facilitate the communication and cooperation among employees, a new family of online social networks has been adopted in many companies, which are called the "enterprise social networks" (ESNs). ESNs can provide employees with various professional services to help them deal with daily work issues. Meanwhile, employees in companies are usually organized into different hierarchies according to the relative ranks of their positions. The company internal management structure can be outlined with the organizational chart visually, which is normally confidential to the public out of the privacy and security concerns. In this paper, we want to study the IOC (Inference of Organizational Chart) problem to identify company internal organizational chart based on the heterogeneous online ESN launched in it. IOC is very challenging to address as, to guarantee smooth operations, the internal organizational charts of companies need to meet certain structural requirements (about its depth and width). To solve the IOC problem, a novel unsupervised method Create (ChArT REcovEr) is proposed in this paper, which consists of 3 steps: (1) social stratification of ESN users into different social classes, (2) supervision link inference from managers to subordinates, and (3) consecutive social classes matching to prune the redundant supervision links. Extensive experiments conducted on real-world online ESN dataset demonstrate that Create can perform very well in addressing the IOC problem.Comment: 10 pages, 9 figures, 1 table. The paper is accepted by KDD 201

The Rise of the Social in Entrepreneurial Activities in National and International Contexts: A Clarification of Terms in the Development of a New Conceptual Framework

In examining the ‘social’ in entrepreneurial activities in national and international contexts our focus is on social innovation and business enterprise. Attention is given to what we understand by ‘social’ in entrepreneurial behaviours, innovation and change and the importance of social capital and social networks to understanding the dynamics that drive social innovation within the enterprise. Our social focus takes us on a conceptual journey in examining the meaning and import of social innovation, social capital, social networks and social enterprise. The rise in the import and media attention to social business within the international arena and the growing call for a social-orientation among business practitioners from small to medium enterprises to larger multi-national enterprises has promoted dialogue and debate about social processes that have also brought in its wake a certain amount of confusion and obfuscation. We set out to clarify this growing range of socially-oriented terms and identify the relationships between these concepts with the aim of extending knowledge in this emergent field. A key objective is to build a robust conceptual framework that informs our understanding of these complex relationships and provides a platform for further debate and research

Managing the Tension between Standardization and Customization in IT-enabled Service Provisioning: A Sensemaking Perspective

The outsourcing literature has offered a plethora of perspectives and models for understanding decision determinants and outcomes of outsourcing of business processes. While past studies have contributed significantly to scholarly research in this area, there are an insufficient number of studies that are provider centric. Consequently, there is a need to understand how service providers address a core challenge: to achieve scalable growth by developing standardized offerings that can be sufficiently customized to meet the unique demands of individual customers. This study explores how patterns of collective action within and between a provider and two of their largest customers relate to the tension between standardization and customization of information technology (IT)-enabled service provisioning. Specifically, it investigates the relationship between such behavioral patterns and the development of an enterprise architecture designed to address the tension between standardization and customization. A socio-cognitive sensemaking framework consisting of six core properties provides the analytical lens through which the relationship is investigated. The study adopts an interpretive case study methodology guided by the assumption that distinct dimensions of the social world exist, but understanding them comes from inter-subjective interaction between researcher and subject. The approach adopts a combination of literal and theoretical replication strategies (Yin 1994) to help identify similarities and dissimilarities during cross case comparison. Data were collected from semi-structured interviews, direct observations, participant observations, and analysis of documentation and archival records. Our findings suggest that localized action at the expense of global coordination exacerbates the tension between standardization and customization. Furthermore, attempts to address the tension through the logics of spatial and temporal separation proved largely ineffective, as these initiatives put added pressure on the sensemaking processes responsible for guiding collective action. Our findings further suggest that a paradigm modification might be useful for service providers, where they shift their focus from reducing equivocality to improving their internal ability to respond to it. The results of this study contribute to a large body of outsourcing literature that has too often neglected a provider centric perspective. By uncovering key factors that exacerbate the tension within and between organizations, and providing practical methods for addressing them, this study also offers valuable insight for practicing managers

The Rise of the Social in Entrepreneurial Activities in National and International Contexts: A Clarification of Terms in the Development of a New Conceptual Framework

In examining the ‘social’ in entrepreneurial activities in national and international contexts our focus is on social innovation and business enterprise. Attention is given to what we understand by ‘social’ in entrepreneurial behaviours, innovation and change and the importance of social capital and social networks to understanding the dynamics that drive social innovation within the enterprise. Our social focus takes us on a conceptual journey in examining the meaning and import of social innovation, social capital, social networks and social enterprise. The rise in the import and media attention to social business within the international arena and the growing call for a social-orientation among business practitioners from small to medium enterprises to larger multi-national enterprises has promoted dialogue and debate about social processes that have also brought in its wake a certain amount of confusion and obfuscation. We set out to clarify this growing range of socially-oriented terms and identify the relationships between these concepts with the aim of extending knowledge in this emergent field. A key objective is to build a robust conceptual framework that informs our understanding of these complex relationships and provides a platform for further debate and research

Motivations for Social Networking at Work

Motivations for Social Networking at Work - Analyzed Pape