Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation

Based on recommendations of various international and intergovernmental bodies, many countries have adopted the concept of an Internet-based “Single Window” with an expectation that it would allow seamless G2G, G2B, B2G, and B2B information exchange within and across borders to enhance the facilitation of the international trade. The implementation of such effort requires unprecedented interagency collaboration which is seen as an unnatural act between non-consenting agents. To gain insights on how the interagency collaborative platform is established and maintained, we participate in the large-scale e-government project for trade and transport facilitation in Thailand, examine activities that have been carried out during the first phases, and assist the establishment of a collaborative relationship. From our study, we generate lessons learned that offer some practical ideas for policy-makers and project managers as well as issues for future research

Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority

Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over a plethora of private applications however, not many studies based on the public sector have been reported even though it is known to be inefficient. This is mainly due to an overall smaller market exposure of public administrations compared to private companies. However, nowadays, in the age of digitalization, the growing global competition is requiring PA to improve the efficiency of their processes. This paper offers a real case-study of an application of BPR in a PA namely the Genoa Port in Italy, one of the biggest ports in Europe. The following analysis has been carried out through an AS IS / TO BE approach and the outcome of the re-engineering process has been validated through Discrete Event Simulation. The results show how BPR can improve the efficiency of PAs and, particularly, how the port environment can drastically turn into an efficient and optimized system

Electronic Government Adoption Model Among Business Organizations in Jordan

E-government adoption involves a significant change in the way government administrative operations with its stakeholders are being conducted. Past studies have tended to view e-government adoption in terms of a dichotomous outcome; either e-government is adopted, or it is not. Such studies give little indication of the diffusion of e-government applications. The aim of this study is to address this gap in existing research by investigating both the level and extent of usage of e-government applications. In so doing, the study draws on research in the area of innovation diffusion theories. The population of this study consisted of firms listed in Amman Stock Exchange (ASE) that have adopted B2G (business-to-government) e-government. The main objective of this study is to characterize B2G e-government adoption among businesses listed in ASE. It also aims to identify factors associated with the adoption of B2G e-government and to determine the impacts of its adoption on these businesses. A total of 113 usable responses were generated for further analysis. Based on two parts, the level of e-government adoption and the extent of usage for each application, two groups of adopters were identified and labeled as basic-adopters and advanced-adopters. Technological, organizational and external factors were found to have influenced e-government adoption among businesses in ASE. It was also found that advanced-adopters had gained more significant benefits from e-government adoption than basic-adopters. In particular, advanced-adopters achieved time saving, lower cost and efficiency as well as gaining strategic benefits such as better work efficiency, lower operational cost, and reduced work-process time

Information Security Policy for E-government in Saudi Arabia: Effectiveness, Vulnerabilities and Threats

This study focuses on the issue of information security policy for e-government in Saudi Arabia. It evaluates the three fundamental pillars that determine data security such as effectiveness, vulnerabilities, and threats. The paper is seeking to reveal the risks of information security policy for e-government in Saudi Arabia as well as to examine the vulnerabilities and the effectiveness of the system. The methodology applied inductive approach where both qualitative and quantitative research method were used. A survey by use of questionnaires and an interview was conducted

Vision of Electronic Government implementation in Kurdistan region of Iraq

With the majority of countries in the globe having embraced new technologies and having connections to the internet and the world wide web, more and more governments nowadays (be national or local in scale) look to engaging these technologies in an effort to improve the way they offer services to citizens. Some do so in order to the channels through which they communicate and interact with their citizens, while others look forward to improving the efficiency of delivery of services and consequently introduce savings in the utilization of resources that could be diverted in creating additional value adding initiatives. Over the latter half of the current decade, many developing countries have been attempting to imitate the western models and introduce e-government services in their portfolio expecting savings, efficiency and a drive for modernization across their states. The purpose of this paper is to explore the potential of initiating an enhanced programme of delivering government services through a multitude of channels that embrace electronic communication media, in a developing country. In particular the paper discusses the case of the regional government of Kurdistan in the federated state of Iraq. The authors explore the potential of any e-government implementation through the study of the status of technological infrastructure, the levels of available skills and more importantly the desires and expectations of citizens as well as government employees. Through an extensive questionnaire survey the views of all representatives groups of stakeholders are captured and this first phase of results is critically analyzed against potential drawbacks and constraints in development. Issues of cultural differences, technical competences, education and trust are also considered before a first level recommendation as to the best avenue to pursue is identified and put forward in the concluding section of this work

Factors affecting e-Government implementation and adoption in the State of Qatar

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Electronic government (e-government) has established as an effective mechanism for increasing government productivity and efficiency and a key enabler of citizen-centric services. However, e-government implementation is surrounded by organisational, technological, political and social issues, which have to be considered and treated carefully in order to facilitate this change. Conversely, from an adoption perspective, e-government services are yet to be universally accepted as a medium for accessing online public services since its inception more than a decade ago. In terms of prior research into understanding the implementation challenges and adoption factors, most existing literature focus into either the implementation context or adoption context separately and no research studies were found that take a holistic viewpoint of both implementation and adoption. Furthermore, only a few researchers have explored and reflected on the important factors that can impact e-government implementation using well founded theoretical models or frameworks. Besides, there is no universal model for e-government implementation and adoption that is applicable for all countries to ensure success, especially for developing and Gulf Cooperation Countries (GCC). Therefore, this thesis attempts to explore and investigate the key challenges that influence e-government implementation and the factors influencing citizen adoption in the state of Qatar. By simultaneously analysing and aligning the implementation issues of e-government with the adoption aspects, this study aimed to develop a better understanding of the gaps that exists between implementation and adoption. Through combining the implementation and adoption aspects of e-government, this thesis proposes a unified conceptual model which could be used as a frame of reference by government institutions that seek to implement and diffuse e-government systems in Qatar. To do so, the research draws from two well established theoretical models, Institutional Theory (for understanding implementation) and the Unified Theory of Acceptance and Use of Technology (UTAUT) model (for understanding adoption). The research adopted a multi-method approach [combining qualitative (interviews) and quantitative (survey) methods] to explore practices and experiences of implementing and adopting e-government systems in the State of Qatar