Reading Wikipedia to Answer Open-Domain Questions

This paper proposes to tackle open- domain question answering using Wikipedia as the unique knowledge source: the answer to any factoid question is a text span in a Wikipedia article. This task of machine reading at scale combines the challenges of document retrieval (finding the relevant articles) with that of machine comprehension of text (identifying the answer spans from those articles). Our approach combines a search component based on bigram hashing and TF-IDF matching with a multi-layer recurrent neural network model trained to detect answers in Wikipedia paragraphs. Our experiments on multiple existing QA datasets indicate that (1) both modules are highly competitive with respect to existing counterparts and (2) multitask learning using distant supervision on their combination is an effective complete system on this challenging task.Comment: ACL2017, 10 page

Answering Complex Questions by Joining Multi-Document Evidence with Quasi Knowledge Graphs

Direct answering of questions that involve multiple entities and relations is a challenge for text-based QA. This problem is most pronounced when answers can be found only by joining evidence from multiple documents. Curated knowledge graphs (KGs) may yield good answers, but are limited by their inherent incompleteness and potential staleness. This paper presents QUEST, a method that can answer complex questions directly from textual sources on-the-fly, by computing similarity joins over partial results from different documents. Our method is completely unsupervised, avoiding training-data bottlenecks and being able to cope with rapidly evolving ad hoc topics and formulation style in user questions. QUEST builds a noisy quasi KG with node and edge weights, consisting of dynamically retrieved entity names and relational phrases. It augments this graph with types and semantic alignments, and computes the best answers by an algorithm for Group Steiner Trees. We evaluate QUEST on benchmarks of complex questions, and show that it substantially outperforms state-of-the-art baselines

POIReviewQA: A Semantically Enriched POI Retrieval and Question Answering Dataset

Many services that perform information retrieval for Points of Interest (POI) utilize a Lucene-based setup with spatial filtering. While this type of system is easy to implement it does not make use of semantics but relies on direct word matches between a query and reviews leading to a loss in both precision and recall. To study the challenging task of semantically enriching POIs from unstructured data in order to support open-domain search and question answering (QA), we introduce a new dataset POIReviewQA. It consists of 20k questions (e.g."is this restaurant dog friendly?") for 1022 Yelp business types. For each question we sampled 10 reviews, and annotated each sentence in the reviews whether it answers the question and what the corresponding answer is. To test a system's ability to understand the text we adopt an information retrieval evaluation by ranking all the review sentences for a question based on the likelihood that they answer this question. We build a Lucene-based baseline model, which achieves 77.0% AUC and 48.8% MAP. A sentence embedding-based model achieves 79.2% AUC and 41.8% MAP, indicating that the dataset presents a challenging problem for future research by the GIR community. The result technology can help exploit the thematic content of web documents and social media for characterisation of locations

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201