Online social capital : mood, topical and psycholinguistic analysis

Social media provides rich sources of personal information and community interaction which can be linked to aspect of mental health. In this paper we investigate manifest properties of textual messages, including latent topics, psycholinguistic features, and authors\u27 mood, of a large corpus of blog posts, to analyze the aspect of social capital in social media communities. Using data collected from Live Journal, we find that bloggers with lower social capital have fewer positive moods and more negative moods than those with higher social capital. It is also found that people with low social capital have more random mood swings over time than the people with high social capital. Significant differences are found between low and high social capital groups when characterized by a set of latent topics and psycholinguistic features derived from blogposts, suggesting discriminative features, proved to be useful for classification tasks. Good prediction is achieved when classifying among social capital groups using topic and linguistic features, with linguistic features are found to have greater predictive power than latent topics. The significance of our work lies in the importance of online social capital to potential construction of automatic healthcare monitoring systems. We further establish the link between mood and social capital in online communities, suggesting the foundation of new systems to monitor online mental well-being

Fighting Together: Discovering the Antecedents of Social Support and Helpful Discussion Threads in Online Support Forums for Cannabis Quitters

An increasing number of people are using online cannabis support forums as a source of help for their cannabis quit attempts. In order to assist support seekers dealing with emotional and physical-behavioral difficulties associated with their cannabis abstinence, it is important to identify the factors that facilitate social support provisions by forum members, as well as the overall helpfulness of discussion threads. In this combined qualitative and quantitative study, we propose a model hypothesizing and testing these factors, based on variables generated using Natural Language Processing and Machine Learning techniques. The result shows that linguistic and content characteristics of thread-initiating messages are important predictors of the receptions of informational and emotional support from other forum members, and of the overall helpfulness of discussion threads

A survey of statistical network models

Networks are ubiquitous in science and have become a focal point for discussion in everyday life. Formal statistical models for the analysis of network data have emerged as a major topic of interest in diverse areas of study, and most of these involve a form of graphical representation. Probability models on graphs date back to 1959. Along with empirical studies in social psychology and sociology from the 1960s, these early works generated an active network community and a substantial literature in the 1970s. This effort moved into the statistical literature in the late 1970s and 1980s, and the past decade has seen a burgeoning network literature in statistical physics and computer science. The growth of the World Wide Web and the emergence of online networking communities such as Facebook, MySpace, and LinkedIn, and a host of more specialized professional network communities has intensified interest in the study of networks and network data. Our goal in this review is to provide the reader with an entry point to this burgeoning literature. We begin with an overview of the historical development of statistical network modeling and then we introduce a number of examples that have been studied in the network literature. Our subsequent discussion focuses on a number of prominent static and dynamic network models and their interconnections. We emphasize formal model descriptions, and pay special attention to the interpretation of parameters and their estimation. We end with a description of some open problems and challenges for machine learning and statistics.Comment: 96 pages, 14 figures, 333 reference

Inferring User Needs and Tasks from User Interactions

The need for search often arises from a broad range of complex information needs or tasks (such as booking travel, buying a house, etc.) which lead to lengthy search processes characterised by distinct stages and goals. While existing search systems are adept at handling simple information needs, they offer limited support for tackling complex tasks. Accurate task representations could be useful in aptly placing users in the task-subtask space and enable systems to contextually target the user, provide them better query suggestions, personalization and recommendations and help in gauging satisfaction. The major focus of this thesis is to work towards task based information retrieval systems - search systems which are adept at understanding, identifying and extracting tasks as well as supporting user’s complex search task missions. This thesis focuses on two major themes: (i) developing efficient algorithms for understanding and extracting search tasks from log user and (ii) leveraging the extracted task information to better serve the user via different applications. Based on log analysis on a tera-byte scale data from a real-world search engine, detailed analysis is provided on user interactions with search engines. On the task extraction side, two bayesian non-parametric methods are proposed to extract subtasks from a complex task and to recursively extract hierarchies of tasks and subtasks. A novel coupled matrix-tensor factorization model is proposed that represents user based on their topical interests and task behaviours. Beyond personalization, the thesis demonstrates that task information provides better context to learn from and proposes a novel neural task context embedding architecture to learn query representations. Finally, the thesis examines implicit signals of user interactions and considers the problem of predicting user’s satisfaction when engaged in complex search tasks. A unified multi-view deep sequential model is proposed to make query and task level satisfaction prediction

Automatically Characterizing Product and Process Incentives in Collective Intelligence

Social media facilitate interaction and information dissemination among an unprecedented number of participants. Why do users contribute, and why do they contribute to a specific venue? Does the information they receive cover all relevant points of view, or is it biased? The substantial and increasing importance of online communication makes these questions more pressing, but also puts answers within reach of automated methods. I investigate scalable algorithms for understanding two classes of incentives which arise in collective intelligence processes. Product incentives exist when contributors have a stake in the information delivered to other users. I investigate product-relevant user behavior changes, algorithms for characterizing the topics and points of view presented in peer-produced content, and the results of a field experiment with a prediction market framework having associated product incentives. Process incentives exist when users find contributing to be intrinsically rewarding. Algorithms which are aware of process incentives predict the effect of feedback on where users will make contributions, and can learn about the structure of a conversation by observing when users choose to participate in it. Learning from large-scale social interactions allows us to monitor the quality of information and the health of venues, but also provides fresh insights into human behavior