4,786 research outputs found
Social media analytics: a survey of techniques, tools and platforms
This paper is written for (social science) researchers seeking to analyze the wealth of social media now available. It presents a comprehensive review of software tools for social networking media, wikis, really simple syndication feeds, blogs, newsgroups, chat and news feeds. For completeness, it also includes introductions to social media scraping, storage, data cleaning and sentiment analysis. Although principally a review, the paper also provides a methodology and a critique of social media tools. Analyzing social media, in particular Twitter feeds for sentiment analysis, has become a major research and business activity due to the availability of web-based application programming interfaces (APIs) provided by Twitter, Facebook and News services. This has led to an ‘explosion’ of data services, software tools for scraping and analysis and social media analytics platforms. It is also a research area undergoing rapid change and evolution due to commercial pressures and the potential for using social media data for computational (social science) research. Using a simple taxonomy, this paper provides a review of leading software tools and how to use them to scrape, cleanse and analyze the spectrum of social media. In addition, it discussed the requirement of an experimental computational environment for social media research and presents as an illustration the system architecture of a social media (analytics) platform built by University College London. The principal contribution of this paper is to provide an overview (including code fragments) for scientists seeking to utilize social media scraping and analytics either in their research or business. The data retrieval techniques that are presented in this paper are valid at the time of writing this paper (June 2014), but they are subject to change since social media data scraping APIs are rapidly changing
Opinion mining and sentiment analysis in marketing communications: a science mapping analysis in Web of Science (1998–2018)
Opinion mining and sentiment analysis has become ubiquitous in our society, with
applications in online searching, computer vision, image understanding, artificial intelligence and
marketing communications (MarCom). Within this context, opinion mining and sentiment analysis
in marketing communications (OMSAMC) has a strong role in the development of the field by
allowing us to understand whether people are satisfied or dissatisfied with our service or product
in order to subsequently analyze the strengths and weaknesses of those consumer experiences. To
the best of our knowledge, there is no science mapping analysis covering the research about opinion
mining and sentiment analysis in the MarCom ecosystem. In this study, we perform a science
mapping analysis on the OMSAMC research, in order to provide an overview of the scientific work
during the last two decades in this interdisciplinary area and to show trends that could be the basis
for future developments in the field. This study was carried out using VOSviewer, CitNetExplorer
and InCites based on results from Web of Science (WoS). The results of this analysis show the
evolution of the field, by highlighting the most notable authors, institutions, keywords,
publications, countries, categories and journals.The research was funded by Programa Operativo FEDER Andalucía 2014‐2020, grant number “La
reputación de las organizaciones en una sociedad digital. Elaboración de una Plataforma Inteligente para la
Localización, Identificación y Clasificación de Influenciadores en los Medios Sociales Digitales (UMA18‐
FEDERJA‐148)” and The APC was funded by the same research gran
YouTube AV 50K: An Annotated Corpus for Comments in Autonomous Vehicles
With one billion monthly viewers, and millions of users discussing and
sharing opinions, comments below YouTube videos are rich sources of data for
opinion mining and sentiment analysis. We introduce the YouTube AV 50K dataset,
a freely-available collections of more than 50,000 YouTube comments and
metadata below autonomous vehicle (AV)-related videos. We describe its creation
process, its content and data format, and discuss its possible usages.
Especially, we do a case study of the first self-driving car fatality to
evaluate the dataset, and show how we can use this dataset to better understand
public attitudes toward self-driving cars and public reactions to the accident.
Future developments of the dataset are also discussed.Comment: in Proceedings of the Thirteenth International Joint Symposium on
Artificial Intelligence and Natural Language Processing (iSAI-NLP 2018
- …