A comparison of services for intent and entity recognition for conversational recommender systems

Conversational Recommender Systems (CoRSs) are becoming increasingly popular. However, designing and developing a CoRS is a challenging task since it requires multi-disciplinary skills. Even though several third-party services are available for supporting the creation of a CoRS, a comparative study of these platforms for the specific recommendation task is not available yet. In this work, we focus our attention on two crucial steps of the Conversational Recommendation (CoR) process, namely Intent and Entity Recognition. We compared four of the most popular services, both commercial and open source. Furthermore, we proposed two custom-made solutions for Entity Recognition, whose aim is to overcome the limitations of the other services. Results are very interesting and give a clear picture of the strengths and weaknesses of each solution

Utilizing Speech Emotion Recognition and Recommender Systems for Negative Emotion Handling in Therapy Chatbots

Emotional well-being significantly influences mental health and overall quality of life. As therapy chatbots become increasingly prevalent, their ability to comprehend and respond empathetically to users' emotions remains limited. This paper addresses this limitation by proposing an approach to enhance therapy chatbots with auditory perception, enabling them to understand users' feelings and provide human-like empathy. The proposed method incorporates speech emotion recognition (SER) techniques using Convolutional Neural Network (CNN) models and the ShEMO dataset to accurately detect and classify negative emotions, including anger, fear, and sadness. The SER model achieves a validation accuracy of 88%, demonstrating its effectiveness in recognizing emotional states from speech signals. Furthermore, a recommender system is developed, leveraging the SER model's output to generate personalized recommendations for managing negative emotions, for which a new bilingual dataset was generated as well since there is no such dataset available for this task. The recommender model achieves an accuracy of 98% by employing a combination of global vectors for word representation (GloVe) and LSTM models. To provide a more immersive and empathetic user experience, a text-to-speech model called GlowTTS is integrated, enabling the therapy chatbot to audibly communicate the generated recommendations to users in both English and Persian. The proposed approach offers promising potential to enhance therapy chatbots by providing them with the ability to recognize and respond to users' emotions, ultimately improving the delivery of mental health support for both English and Persian-speaking users.Comment: Accepted at the First National Conference of Artificial Intelligence and Software Engineerin