153 research outputs found

    Contextual factors, knowledge processes and performance in global sourcing of IT services: An investigation in China

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    Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher.In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.National Natural Science Foundation of China, Program for Humanity and Social Science Research, Program for New Century Excellent Talents in University in China and Brunel University's Research Development Fund

    Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India

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    The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level

    Global and regional sourcing of ICT-enabled business services: upgrading of China, Hong Kong and Singapore along the global value chain

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    Offshoring, as part of globalisation, first started decades ago with manufacturing processes disintegrated along the global value chain and dramatically redistributed to low-cost regions. The next global shift of work involving ICT-enabled business services has arisen since the 1990s, especially featuring the success of India’s supplier role. The possibilities for the Global South to move up the value ladder are well demonstrated by the achievements of the newly industrialised economies in East Asia in the first shift and of India in the second. In the services sector, however, potential for upgrading is conditioned by quality-based elements, such as trust, culture and language, which vary both between producing and market areas. Flows are increasingly multi-directional, requiring attention to the neglected issue of demands from fast-growing Southern economies. So how do locations and firms in the Global South attempt to upgrade in the regime of rising services offshoring? The Indian experience especially in serving Anglophone markets in the Global North has been widely documented – but not that of East Asian economies, with their distinct characteristics and strong historic, ethnic and cultural ties with each other. This study examines the upgrading possibilities and constraints of China, Hong Kong and Singapore along the global services chain. For cross-case analysis, it focuses on three specific sets of services, including information technology, finance and accounting, and customer contact services. The concepts of global value chain, competitive advantage and capabilities are applied to reconstruct the phenomenon of services offshoring from both the demand and supply perspectives in the selected locations, and synthesise the dynamics between locational characteristics and firm strategies. A series of distinct upgrading strategies are identified, involving mixes of manufacturisation, knowledge-intensification and deepening relational capabilities to exploit both regional advantages of language/cultural proximity and established global links

    Language, conflict and identity: The Hispanic experience

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    This thesis is an attempt to create a theoretical model which could be applied to the study of any situation where a history of ongoing migration and asymmetrical power relationships in constant flux between two or more groups, nation states, or other entities is present. It is the conception and application of a theoretical framework with which to view transnational identity on a different level, one focusing on the historical antecedents of current situations, pan-identities, and language as the main identity marker among transnationals

    Neolithic Diversities : Perspectives from a conference in Lund, Sweden

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    Papers from a conference in Lund, Sweden. The title of the conference was "What's new in the Neolithic". The book brings together the latest research on the Neolithic of northern Europe. In the study of the distant human past, certain events and periods have come to represent decisive passages from one human state to another. From a global perspective, the characteristic feature of the last ten thousand years is that people in different parts of the world, and at different points in time, started to grow plants and domesticate animals. The rise and dissemination of agriculture were crucial factors for the continued existence of humankind on earth. The incipient agriculture is often regarded as the very beginning of human culture, as it has traditionally been perceived in western historiography, that is, as control over nature and the “cultivation” of intellectual abilities. As a result of the increasing national and international interest in the northern European Neolithic (4000–2000 BC), combined with large-scale archaeological excavations which helped to nuance and modify the picture of the period, senior researchers and research students formed a Neolithic group in 2010. The Department of Archaeology and Ancient History at Lund University served as the base, but the group also included collaborators from Linnaeus University and Södertörn University, and from the Southern Contract Archaeology Division of the National Heritage Board in Lund and Sydsvensk Arkeologi in Malmö and Kristianstad. Meetings and excursions in the following two years resulted in the holding of an international conference in Lund in May 2013 entitled “What’s New in the Neolithic”. Invitations to this conference were sent to two dozen prominent Neolithic scholars from northern and central Europe. This publication gives aspects of innovative research on the European Neolithic

    Exploring cultural boundary spanning functions that bridge across national and cultural boundaries in MNCs

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    In multinational corporations (MNCs), cross-cultural interactions and collaboration are unavoidable. Cultural boundary spanning (CBS) is a behavior that has been shown to reduce conflict and ensure project success. It is a behavior that bridges internal and external organizational boundaries. This study examined if and how CBS functions (behaviors) change across national and cultural boundaries in MNCs. These boundaries were characterized by four demographic groups of people found within MNCs: (a) parent country nationals, (b) host country nationals, (c) third country nationals, and (d) parent country national expats. The findings of this research suggest that any of these demographic groups can perform CBS. Variances in the use of CBS functions between the groups were also identified. These variances seem to be influenced by the strength of the individual’s social networks and the interdependent leadership culture within the MNC
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