Knowledge management solutions and selection tool for engineering organisations

It is widely accepted that engineering research, design, development and manufacturing processes are highly reliant upon the valuable knowledge, experiences and skills stored within the company's systems, processes, documents and employees. If these key knowledge resources can be identified, maintained and efficiently controlled, prior successes and failures can be capitalised upon, best practices can be captured and transferred and new solutions can be developed with minimal duplication of efforts and without unnecessary replication of prior work. Away from manufacturing and engineering organisations, in the broader business world, exists an array of solutions, tools and techniques developed specifically to facilitate the management of knowledge and experience these are collectively labelled as Knowledge Management (KM) tools and solutions. Such solutions, tools and techniques have achieved widespread recognition for their capabilities and consequent importance in enhancing processes across a variety of business applications and contexts. However their relevancy, applicability and relative merits in particular manufacturing and mechanical engineering (MME) contexts have generally not been identified or investigated. This thesis reviews and presents a large number of diverse KM solutions and implementations across industries and organisations and creates a new and unique single KM solutions space in which these solutions are characterised. The KM solution space is subsequently utilised by a new KM methodology and support tool that facilitates and demonstrates the enhancement of mechanical and manufacturing engineering processes through analysis followed by selection and implementation of the most appropriate existing KM solutions. The KM Tool is demonstrated via three industrial case studies detailing the process concerns and associated improvements identified and implemented. The KM Solution Space developed during this research has shown that there is significant opportunity to improve mechanical and manufacturing engineering processes through the adoption of appropriate KM solutions from the broader business world. The KM Tool developed via this research facilitates this identification and adoption of the most appropriate KM solution. In addition to the MME processes covered by the scope of this research there is additional scope to extend the use of the KM Tool and KM Solution Space to other business areas that have not yet had extensive exposure to KM

Board of Directors Meeting Minutes (September 12, 2017)

This file contains the minutes from the Des Moines Area Community College Board meeting held on September 12, 2017

CLASSIFYING AND RESPONDING TO NETWORK INTRUSIONS

Intrusion detection systems (IDS) have been widely adopted within the IT community, as passive monitoring tools that report security related problems to system administrators. However, the increasing number and evolving complexity of attacks, along with the growth and complexity of networking infrastructures, has led to overwhelming numbers of IDS alerts, which allow significantly smaller timeframe for a human to respond. The need for automated response is therefore very much evident. However, the adoption of such approaches has been constrained by practical limitations and administrators' consequent mistrust of systems' abilities to issue appropriate responses. The thesis presents a thorough analysis of the problem of intrusions, and identifies false alarms as the main obstacle to the adoption of automated response. A critical examination of existing automated response systems is provided, along with a discussion of why a new solution is needed. The thesis determines that, while the detection capabilities remain imperfect, the problem of false alarms cannot be eliminated. Automated response technology must take this into account, and instead focus upon avoiding the disruption of legitimate users and services in such scenarios. The overall aim of the research has therefore been to enhance the automated response process, by considering the context of an attack, and investigate and evaluate a means of making intelligent response decisions. The realisation of this objective has included the formulation of a response-oriented taxonomy of intrusions, which is used as a basis to systematically study intrusions and understand the threats detected by an IDS. From this foundation, a novel Flexible Automated and Intelligent Responder (FAIR) architecture has been designed, as the basis from which flexible and escalating levels of response are offered, according to the context of an attack. The thesis describes the design and operation of the architecture, focusing upon the contextual factors influencing the response process, and the way they are measured and assessed to formulate response decisions. The architecture is underpinned by the use of response policies which provide a means to reflect the changing needs and characteristics of organisations. The main concepts of the new architecture were validated via a proof-of-concept prototype system. A series of test scenarios were used to demonstrate how the context of an attack can influence the response decisions, and how the response policies can be customised and used to enable intelligent decisions. This helped to prove that the concept of flexible automated response is indeed viable, and that the research has provided a suitable contribution to knowledge in this important domain

Is empathy the missing link in teaching business ethics? A course-based educational intervention with undergraduate business students

Past approaches to teaching ethics have been rooted primarily within the cognitive developmental tradition, with the focus on developing moral reasoning. Recent studies in cognitive neuroscience and social psychology have challenged this emphasis, highlighting the primacy of the emotion in driving moral decision-making. This study proposed that empathy may be an appropriate construct for integrating both processes, and that an moral education intervention that focused on empathetic perspective-taking based on Martin Hoffman\u27s work may prove effective in both advancing moral reasoning and empathy. This approach was applied using a quasi-experimental design with undergraduate business students (N = 181) within a semester-long business ethics course. It was predicted that the class section receiving the empathetic perspective-taking intervention would show more growth on both perspective-taking (Interpersonal Reactivity Index, PT subscale) and moral reasoning (Defining Issues Test-2) measures than the comparison groups receiving the principled moral reasoning approach. Results from repeated measures ANOVAs by group indicated statistically significant differences for the comparison group increases on moral reasoning (DIT-2 N2 score); no difference was seen in the intervention group on either moral reasoning or perspective-taking. The results, however, did indicated a significant difference by gender for the intervention group on one of the subscales, Empathetic Concern, with women increasing and men decreasing in empathetic concern. A discussion of the results offers specific suggestions for integrating empathy into business ethics courses, balancing moral reasoning with emotional engagement and addressing issues related to gender. Also, this study suggests the need for skill-based, context specific measures of empathy

A study of the consultant-client relationship: examining aspects of legitimation

This thesis provides an in-depth study of the consultant client relationship. It focuses on the phenomenon of legitimation which has been neglected in the prior literature. Legitimation is critical because it is responsible for signifying how and why knowledge claims come to be accepted or rejected between the client-consultant parties. The consultants' perceived value by the client is an outcome that is dependent on the economic and socio-political processes by which judgements are made. How legitimation takes place helps provides a new locus of understanding about the communication of business advice between consultants and clients. Such exploration helps generate novel insights for how value is created. Through the conduct of in-depth interviews with both consultants and clients, we managed to obtain comprehensive empirical data that helps challenge already held assumptions. Drawing on 64 interviews, with clients and consultants, and through the use of prior theoretical frameworks that are mainly drawn from the work by Suchman (1995) and Habermas (1984a, 1984b), we identify four modes of legitimation. Such modes are characterised in terms of their cognitive, pragmatic, moral and discursive nuances. We argue that each of the legitimatory categories indicate a separate set of conditions that need to be justified and which are driven by a distinct ideological character. Legitimation becomes a process in which implicit and explicit ideological values are mutually managed between the involved organisational actors. Our discussion helps open up a new field of understanding for the consultant client relationship that is relevant for both academics and practitioners

System simulation and modeling of electronics demanufacturing facilities

Over the last decade, pressure on the electronic industry has been increasing as concerns for product take-back, product stewardship and global warming have continued to grow. Various end-of-life management options are being expanded including recycling to recapture values from basic materials through reengineering and recovery of subassemblies and individual components for remanufacturing. While progress has been reported on life cycle assessment (LCA), disassembly planning, design for disassembly, and design for environment (DFE), very little research has been focused on demanufacturing from a systems perspective. The objective of this thesis is to build an interface between the user who knows the demanufacturing operation and a software engine, which performs the simulation, collects detailed operational data, and displays results. This thesis bridges the gap between the requirement of hard core simulation knowledge and demanufacturing terminology to present a computerized software tool. Arena, a commercially available discrete event simulation software, acts as an engine for performing these simulations. The developed software tool for demanufacturing contains objects necessary for facility layout, systematic workflow and simulation of the facility. Each object refers to a specific demanufacturing activity and uses detailed simulation logic behind its design to perform that activity. The user selects and locates these objects to layout the facility for a graphical representation of the demanufacturing operation. Objects provide a user screen to input necessary data for the complete description of the activity and its operational characteristics. By simulating the facility for various scenarios, the demanufacturer can compare different options for improving operations, resource utilization, equipment and layout changes. To examine improvement options from an economic perspective a first-order model of demanufacturing costs has been developed and integrated with the simulation software. An activity based unit cost model is used to identify fixed and variable costs associated with each product demanufactured. A small electronics demanufacturing facility was observed and evaluated to validate the simulation modeling and operational logic. The application illustrates the usefulness of demanufacturing system simulation tool to manage and improve the overall efficiency of facilities for economical operation. In summary, a computer-base tool for simulating demanufacturing facility from a systems perspective has been developed and validated. An activity based cost model has been integrated with the simulation to give demanufacturers the ability to examine the full operational and economic trade-offs associated with the business

Urban Transportation Institutional Grant. Research and Training Proposal.

Center for Urban and Regional Affairs, University of Minnesota

Using and evaluating CASE tools : from software engineering to phenomenology

CASE (Computer-Aided Systems Engineering) is a recent addition to the long line of "silver bullets" that promise to transform information systems development, delivering new levels of quality and productivity. CASE is particularly intriguing because information systems (IS) practitioners spend their working lives applying information technology (IT) to other people's work, and now they are applying it to themselves. CASE research to date has been dominated by accounts of tool development, normative writings (for example practitioner success stories) and surveys recording IT specialists' perceptions. There have been very few in-depth studies of tool use, and very few attempts to quantify benefits, therefore the essence of the CASE process remains largely unexplored, and the views of stakeholders other than the IT specialists have yet to be heard. The research presented here addresses these concerns by adopting a hybrid research approach combining action research, grounded theory and phenoinenology and using both qualitative and quantitative data in order to tell the story of a system developer's experience in using CASE tools in three information systems projects for a major UK car manufacturer over a four year period. The author was the lead developer on all three projects. Action research is a learning process, the researcher is an explorer. At the start of this project it was assumed that the tools would be the focus of the work. As the research progressed it became evident that the tools were but part of a richer organisational context in which culture, politics, history, external initiatives and cognitive limitations played important roles. The author continued to record experiences and impressions of tool use in the project diary together with quality and productivity metrics. But the diary also became home to a story of organisational developments that had not originally been foreseen. The principal contribution made by the work is to identity the narrow positivistic nature of CASE knowledge, and to show via the research stories the overwhelming importance of organisational context to systems development success and how the exploration of context is poorly supported by the tools. Sixteen further contributions are listed in the Conclusions to the thesis, including a major extension to Wynekoop and Conger's CASE research taxonomy, an identification of the potentially misleading nature of quantitative IS assessment and further evidence of the limitations of the "scientific" approach to systems development. The thesis is completed by two proposals for further work. The first seeks to advance IS theory by developing further a number of emerging process models of IS development. The second seeks to advance IS practice by asking the question "How can CASE tools be used to stimulate awareness and debate about the effects of organisational context?", and outlines a programme of research in this area

Soma Series: Somatic Metaphors Evidenced in a series of medical transactions?

Aspects of the orthodox medical-gaze have long been the concern of artists, theorists and Complementary Medical Practitioners. This research explored an aspect of the pre-surgical transactional-interview related to the 'quest for prosthesis', as a specific paradigm of the way the medicalgaze implicitly disciplines its 'subjects'. A pragmatic feminist standpoint approach was engaged in conjunction with an Ayurvedic/holistic perspective, from which to observe and critique fieldwork and create visual outcomes from it, as it was observed to somatically affect both patients and medical team in an Orthopaedics Department of an NHS hospital. Soma-Series: Somatic Metaphors Evidenced as a Series of Medical Transactions? parodically explored aspects of role-play and behavioural patterns that were seen to manifest through body-language that rendered the interaction as a simulation of events that were in themselves already 'artificial' as a result of the orthodox disciplines that engaged it. Threedimensional images as interpretations of this 'evidence' were subsequently transformed into a 'scripto-visual' interactive hypertext. Through visual experimentation, new research was developed as www.soma-series.org.uk in conjunction with an exhibition of selected images as Soma-Series: Ten Constructs at the Northern General Hospital, Sheffield, U.K. [May 2002], for its Ethics Committee; fieldwork participants and members of the public. The thesis compared this 'evidenced-based' approach to art making with the work by two contemporary women artists whose visual work also juxtaposed socio-medical discourse with art-practice [Jane Prophet and Christine Borland]. The outcomes as website 'artwork' anticipated opening up links between aspects of socio-medical discourse, cyberspace and feminism. Inviting audience response to the site was a central part of the research paradigm, with a view to expanding the debate relating to quest for prosthesis and its implications for notions of a 'bionic' body