Decision Support for Management Control of Complex, Mission-Critical Processes

This paper describes the issues underlying the development of intelligent decision support in complex control environments. An effective DSS requires a rich understanding of complex processes, the goals the processes are to accomplish, the current environment in which the processes are operating, and the goals the human agent is attempting to accomplish. These requirements in turn form the basis for a theory of human interventions in these environments

The viability of IS enhanced knowledge sharing in mission-critical command and control centers

Engineering processes such as the maintenance of mission-critical infrastructures are highly unpredictable processes that are vital for everyday life, as well as for national security goals. These processes are categorized as Emergent Knowledge Processes (EKP), organizational processes that are characterized by a changing set of actors, distributed knowledge bases, and emergent knowledge sharing activities where the process itself has no predetermined structure. The research described here utilizes the telecommunications network fault diagnosis process as a specific example of an EKP. The field site chosen for this research is a global undersea telecommunication network where nodes are staffed by trained personnel responsible for maintaining local equipment using Network Management Systems. The overall network coordination responsibilities are handled by a centralized command and control center, or Network Management Center. A formal case study is performed in this global telecommunications network to evaluate the design of an Alarm Correlation Tool (ACT). This work defines a design methodology for an Information System (IS) that can support complex engineering diagnosis processes. As such, a Decision Support System design model is used to iterate through a number of design theories that guide design decisions. Utilizing the model iterations, it is found that IS design theories such as Decision Support Systems (DSS), Expert Systems (ES) and Knowledge Management Systems (KMS) design theories, do not produce systems appropriate for supporting complex engineering processes. A design theory for systems that support EKPs is substituted as the project\u27s driving theory during the final iterations of the DSS Design Model. This design theory poses the use of naive users to support the design process as one of its key principles. The EKP design theory principles are evaluated and addressed to provide feedback to this recently introduced Information System Design Theory. The research effort shows that use of the EKP design theory is also insufficient in designing complex engineering systems. As a result, the main contribution of this work is to augment design theory with a methodology that revolves around the analysis of the knowledge management and control environment as a driving force behind IS design. Finally, the research results show that a model-based knowledge captunng algorithm provides an appropriate vehicle to capture and manipulate experiential engineering knowledge. In addition, it is found that the proposed DSS Design Model assists in the refinement of highly complex system designs. The results also show that the EKP design theory is not sufficient to address all the challenges posed by systems that must support mission-critical infrastructures

Mission Assurance: A Review of Continuity of Operations Guidance for Application to Cyber Incident Mission Impact Assessment (CIMIA)

Military organizations have embedded information technology (IT) into their core mission processes as a means to increase operational efficiency, improve decision-making quality, and shorten the sensor-to-shooter cycle. This IT-to-mission dependence can place the organizational mission at risk when an information incident (e.g., the loss or manipulation of a critical information resource) occurs. Non-military organizations typically address this type of IT risk through an introspective, enterprise-wide focused risk management program that continuously identifies, prioritizes, and documents risks so an economical set of control measures (e.g., people, processes, technology) can be selected to mitigate the risks to an acceptable level. The explicit valuation of information resources in terms of their ability to support the organizational mission objectives provides transparency and enables the creation of a continuity of operations plan and an incident recovery plan. While this type of planning has proven successful in static environments, military missions often involve dynamically changing, time-sensitive, complex, coordinated operations involving multiple organizational entities. As a consequence, risk mitigation efforts tend to be localized to each organizational entity making the enterprise-wide risk management approach to mission assurance infeasible. This thesis investigates the concept of mission assurance and presents a content analysis of existing continuity of operations elements within military and non-military guidance to assess the current policy landscape to highlight best practices and identify policy gaps in an effort to further enhance mission assurance by improving the timeliness and relevance of notification following an information incident

Managing at the Speed of Light: Improving Mission-Support Performance

The House and Senate Energy and Water Development Appropriations Subcommittees requested this study to help DOE's three major mission-support organizations improve their operations to better meet the current and future needs of the department. The passage of the Recovery Act only increased the importance of having DOE's mission-support offices working in the most effective, efficient, and timely manner as possible. While following rules and regulations is essential, the foremost task of the mission-support offices is to support the department's mission, i.e., the programs that DOE is implementing, whether in Washington D.C. or in the field. As a result, the Panel offered specific recommendations to strengthen the mission-focus and improve the management of each of the following support functions based on five "management mandates":- Strategic Vision- Leadership- Mission and Customer Service Orientation- Tactical Implementation- Agility/AdaptabilityKey FindingsThe Panel made several recommendations in each of the functional areas examined and some overarching recommendations for the corporate management of the mission-support offices that they believed would result in significant improvements to DOE's mission-support operations. The Panel believed that adopting these recommendations will not only make DOE a better functioning organization, but that most of them are essential if DOE is to put its very large allocation of Recovery Act funding to its intended uses as quickly as possible

Technology assessment of advanced automation for space missions

Six general classes of technology requirements derived during the mission definition phase of the study were identified as having maximum importance and urgency, including autonomous world model based information systems, learning and hypothesis formation, natural language and other man-machine communication, space manufacturing, teleoperators and robot systems, and computer science and technology

Planning and Resource Management in an Intelligent Automated Power Management System

Power system management is a process of guiding a power system towards the objective of continuous supply of electrical power to a set of loads. Spacecraft power system management requires planning and scheduling, since electrical power is a scarce resource in space. The automation of power system management for future spacecraft has been recognized as an important R&D goal. Several automation technologies have emerged including the use of expert systems for automating human problem solving capabilities such as rule based expert system for fault diagnosis and load scheduling. It is questionable whether current generation expert system technology is applicable for power system management in space. The objective of the ADEPTS (ADvanced Electrical Power management Techniques for Space systems) is to study new techniques for power management automation. These techniques involve integrating current expert system technology with that of parallel and distributed computing, as well as a distributed, object-oriented approach to software design. The focus of the current study is the integration of new procedures for automatically planning and scheduling loads with procedures for performing fault diagnosis and control. The objective is the concurrent execution of both sets of tasks on separate transputer processors, thus adding parallelism to the overall management process

Safety management theory and the military expeditionary organization: A critical theoretical reflection

Management of safety within organizations has become a key topic within safety science. Theorizing on this subject covers a diverse pallet of concepts such as “resilience” and “safety management systems”. Recent studies indicate that safety management theory has deficiencies. Our interpretation of these deficiencies is that much confusion originates from the issue that crucial meta-theoretical assumptions are mostly implicit or applied inconsistently. In particular, we argue that these meta-theoretical assumptions are of a systems theoretical nature. Therefore, we provide a framework that will be able to explicate and reflect on systems theoretical assumptions. With this framework, we analyze the ability of two frequently used safety management theories to tackle the problem of managing safety of Dutch military expeditionary organizations. This paper will show that inconsistent and implicit application of systems theoretical assumptions in these safety management theories results in problems to tackle such a practical problem adequately. We conclude with a reflection on the pros and cons of our framework. Also, we suggest particular meta-theoretical aspects that seem to be essential for applying safety management theory to organizations