Usability testing in a library web site redesign project

An intuitive library information gateway is critical to meeting the information needs of library users in the digital age. This article describes the process involved in redesigning a library Web site. In addition to first determining the goals and requirements for the library Web site, a user and task analysis was conducted for defining the library\u27s user base and types of tasks which users might be performing at the site. Usability testing methods, such as observational interviews, provided fresh insights about how users are interacting with the library Web interface as they approach various information seeking tasks. These usability studies uncovered problems related to unclear terminology, proper use of color, size and location of navigational links, and the need for context sensitive help, built-in redundancy, and clear and consistent navigation

Power to the people: end-user building of digital library collections

Naturally, digital library systems focus principally on the reader: th e consumer of the material that constitutes the library. In contrast, this paper describes an interface that makes it easy for people to build their own library collections. Collections may be built and served locally from the user's own web server, or (given appropriate permissions) remotely on a shared digital library host. End users can easily build new collections styled after existing ones from material on the Web or from their local files-or both, and collections can be updated and new ones brought on-line at any time. The interface, which is intended for non-professional end users, is modeled after widely used commercial software installation packages. Lest one quail at the prospect of end users building their own collections on a shared system, we also describe an interface for the administrative user who is responsible for maintaining a digital library installation

Data-Driven Decisions for Library Liaisons: Exploring Strategies for Effectively Managing Diminishing Monograph Collections

Many academic libraries have liaison programs as a means of building relevant and useful library collections and to promote library resources to campus users. Librarians have long served as liaisons without the benefit of much data to guide decisions. In this age of library budget cuts, librarians need to make every dollar count. What collection and use data help liaisons build a quality monograph collection that better meets the needs of library users? This article offers some ideas for providing the data needed by liaisons for more informed decision making and collection management and, ultimately, for ensuring that library materials purchased are needed and used.Ye

Digital libraries: What do users want?

This is the post-print version of the Article of the Article. The official published version can be accessed from the link below - Copyright @ 2006 EmeraldPurpose – The purpose of this study is to determine user suggestions for digital libraries' functionality and features. Design/methodology/approach – A survey was conducted as part of this study, in which users' suggestions for digital libraries were solicited, as well as their ranking opinions on a range of suggested digital library features. Findings – The study revealed that, regardless of users' information technology (IT) backgrounds, their expectations of digital libraries' functionality are the same. However, based on users' previous experiences with digital libraries, their requirements with respect to specific features may change. Practical implications – Involving users in digital library design should be an integral step in the process of building a digital library – in addition to the classic roles of evaluation and testing. Originality/value – In previous digital library user studies, users were involved implicitly (e.g. observed) or explicitly (e.g. diary notes). However, they were never asked to suggest digital library features or functionalities, as this was left to usability and domain experts. This study approached digital library design from a new perspective, giving users an opportunity to express their suggestions on future functionality and features of digital libraries. Moreover, in contrast to previous work, this study has explicitly taken into account the IT abilities of those interacting with a digital library

Developing information services for special library users by designing a low cost digital library : the experiment of NOC-Digital Library

This research originates from a belief that special libraries in developing countries need to modernise and implement their ICT infrastructure and articulate information policies that will facilitate the exploitation of information resources to the optimum to increase national productivity. Special libraries and information centres in developing countries in general and in the Arab world in particular should start building their local digital libraries, as the benefit of establishing such electronic services is considerably massive and well known for expansion of research activities and for delivering services that satisfy the needs of targeted users. The aim of this paper is to provide general guideline for design a low cost digital library providing services that are most frequently required by various categories of special library users in developing countries. This paper also aims at illustrating strategies and method approaches that can be adopted for building such projects. The paper intends to describe the phases and stages implemented for building a low cost digital library services for the NOC. It also aims at highlighting the barriers and obstacles facing Arabic content in the digitization stage

UCL (University College London) Libraries Masterplan: Masterplanning Report

BDP were appointed to undertake a Masterplan for the UCL Main Library and the UCL Science Library and to identify how these buildings could be re-ordered to significantly improve the quality of the library environment and to facilitate the delivery of library services. An initial brief was agreed with UCL’s Estates Management Committee and a Masterplan Steering Group established including academic representatives, library staff and design consultants. To inform the development of this brief, UCL Library Services undertook a number of consultation exercises with users of the Library; students, academic staff and external users, together with Library staff. A number of visits to exemplar library buildings in the UK and continental Europe were also undertaken to inform the development of options for the buildings. Following the development and review of initial options for both the Main Library and Science Library, it was agreed a further, hypothetical New Build Central Library Option should be reviewed, to accommodate a relocated and consolidated library service encompassing 7 of the 16 existing libraries currently distributed across the UCL Estate

The Open University Library in your pocket

The Open University library is working to support mobile learners through provision of mobile access to information management skills tutorials, the library website, and the library helpdesk. In 2007, we joined hands with the Athabasca University library team to develop the first mobile-friendly version of our library website. Since then, we have been actively researching and developing around other mobile library services, and more recently have consulted users to identify their requirements and what services they–d prefer to access through mobile phones. Recommendations from this user consultation (and from other sources, including regular users' feedback and by tracking user behavior through Google Analytics) include revamping the mobile version of the Library website to offer only the most used services on the home page, implementing SMS (Short Messaging Service) such as loan reminders or library reference service, and developing a consolidated search to offer results from various sources including the library catalogue and e-journals collection

Digital library access for illiterate users

The problems that illiteracy poses in accessing information are gaining attention from the research community. Issues currently being explored include developing an understanding of the barriers to information acquisition experienced by different groups of illiterate information seekers; creating technology, such as software interfaces, that support illiterate users effectively; and tailoring content to increase its accessibility. We have taken a formative evaluation approach to developing and evaluating a digital library interface for illiterate users. We discuss modifications to the Greenstone platform, describe user studies and outline resulting design implications

Prisoners of War as Library Users

One does not usually associate libraries and study classes with amenities provided for internees in Prisoner of War camps in the First World War. It was surprising then for me, as Librarian/Archivist of the Canadian War Museum, to find evidence in our Library/Archives of well-organized libraries in the First World War internment camps in Germany. My introduction to POW library users in this war came about as I was undertaking a preliminary inventory of the rich resources of the Canadian War Museum (CWM) Archives. In the CWM Archives are two files related to libraries in POW camps in Germany. One file (Accession 19800077) holds letters from 2nd Lieutenant Archibald Campbell, a Canadian, sent to his parents from his POW camp in Germany. The other file (Accession 19710056) contains information on officially sanctioned libraries in German POW camps. These discoveries provoked the initial interest and prompted me to see as an experiment what else could be found to flesh out this theme amongst the resources contained in the CWM’s archives and library. The results were sufficiently interesting, not only for demonstrating the potential of our archives/library but in elucidating this hitherto neglected theme in First World War history, as to merit being brought to the attention of the readership of this journal