Knowledge Management Practice at a Bulgarian Bank: A Case Study

This paper reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM processes can be further improved. The Bank's KM activities have been studied using observations, interviews and informal discussions for data collection. Findings were compared and contrasted with existing literature in similar contexts. Although rudiments of knowledge sharing are evident from the KM activities in different departments of the bank, the limitations such as resistance to change of the implemented KM systems are impeding the effectiveness of the knowledge management process. More training and incentives are needed to increase knowledge creation and sharing. Moreover, a clearly articulated KM strategy along with success criteria and commitment and support from senior management is needed. There is a severe lack of knowledge management studies in Bulgarian context in general and Bulgarian banking sector in particular. The authors' findings will potentially help in improving knowledge sharing practice as well as provide a valuable insight into knowledge management related issues in the Bulgarian context. The findings from this research can be useful to companies from Eastern Europe and other regions in improving their knowledge sharing practice

The effect of national culture on information flow

The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an observed variable represented by hierarchical driven information gathering and sharing or functional driven information gathering and sharing. The secondary purpose, is to investigate Hofstede’s claim regarding the homogeneity of Arab culture in which he believes dominated by the religion of Islam. The sample (n=462) were employees of Takaful operators in Kuwait and Egypt, and they completed the questionnaires in a self administrated method. To test the hypotheses, structural equation modelling using Analysis of Moments structure (AMOS) was employed. It was found that there is differences in information flow between Kuwait and Egypt. Kuwait was found low power distance and functional driven information gathering and sharing mediated by low information gap, whereas Egypt was found high power distance provide information in hierarchical driven information gathering and sharing mediated by high information gap. Another finding, was the significant evidence that is not supporting Hofested’s claim of homogeneity of all Arab culture. Result show clearly how two different Arab countries varies in the services they provide within a sector that unique to the Arab cluster. This paper confirms an existing theory that to the best of the researcher knowledge has never been tested which adds to the body of knowledge in general and Takaful industry in particular how national culture may affect service provision. Secondly, it disconfirm Hofstede’s claim of homogeneity of the Arab culture as it evidently proves the cultural differences between Kuwait and Egypt

Inter-industry wage differentials in EU countries : What do cross-country time-varying data add to the picture ?

This paper documents the existence of inter-industry wage differentials across a large number of industries for eight EU countries (Belgium, Germany, Greece, Hungary, Ireland, Italy, the Netherlands and Spain) at two different points in time (in general, 1995 and 2002). It then looks into possible explanations for the main patterns observed. The analysis uses the European Structure of Earnings Survey (SES), an internationally-harmonised matched employer-employee dataset, to estimate inter-industry wage differentials conditional on a rich set of employee, employer and job characteristics. After investigating the possibility that unobservable employee characteristics lie behind the conditional wage differentials, a hypothesis which cannot be accepted, the paper considers the role of institutional features, as well as industry structure and performance in explaining inter-industry wage differentials. The results suggest that inter-industry wage differentials are consistent with rent-sharing mechanisms and that rent-sharing is more likely in industries with firm-level collective agreements and with higher collective agreement coverageinter-industry wage differentials, rent sharing, unobserved ability

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

New Forms of Employment

Societal and economic developments, such as the need for increased flexibility by both employers and workers, have resulted in the emergence of new forms of employment across Europe. These have transformed the traditional one-to-one relationship between employer and employee. They are also characterised by unconventional work patterns and places of work, or by the irregular provision of work. However, little is known about these ‘new forms of employment’, their distinctive features and the implications they have for working conditions and the labour market. To fill this knowledge gap, Eurofound conducted a Europe-wide mapping exercise to identify the emerging trends. This resulted in the categorisation of nine broad types of new employment forms. On the basis of this, the available literature and data were analysed; 66 case studies were also conducted and analysed to illustrate how these new employment forms operate in Member States and their effects on working conditions and the labour market

Aspects of Non-Standard Employment in Europe

[Excerpt] This report investigates recent developments in non-standard employment in the European Union. While the overall policy context is ‘social protection for all’, it does not focus exclusively on social protection. This was the orientation of the report from the European Social Policy Network Access to social protection for people working on non-standard contracts and as self-employed in Europe: A study of national policies. One focus of the report is on the growth in non-standard employment in the last decade. It finds that, apart from part-time work, there has not been an increase in non-standard employment during this time. However, both temporary contracts and self-employment grew, quite strongly in some Member States, in the long economic boom from the mid-1990s and up to the onset of the recession in 2007. It is, of course, primarily when times are bad that the need for employment and social protection is made manifest

Whither Public Interest: The Case of Greece's Public Finances

During the last three decades there has been an almost continuous undermining of the public interest by private interests operating either outside or inside Greek public administration. The result of this infiltration has been a gradual loss of bureaucratic autonomy to pursue the public interest. The web of relationships developed between private interests and the two dominant political parties have eroded both the efficacy of public administration and the dynamism of the private sector as incumbent firms and public (or quasi-public) sector functionaries have been using their power to prevent the birth of new firms and to raid the state coffers. The upshot of these have been the emergence of permanently large budget and current account deficits, which have in turn driven Greece’s foreign indebtedness to alarming levels, necessitating the current bailout by the EU/ECB/IMF.debt, deficits, political economy, fiscal crisis, Greece

Non-Standard Forms of Employment: Recent Trends and Future Prospects

[Excerpt] The main focus of this paper is the growth of non-standard employment over the last decade. It finds that, apart from part-time work, there has not been an increase in non-standard employment during this time. However, both temporary contracts and self-employment grew, quite strongly in some Member States, in the long economic boom from the mid-1990s and up to the onset of the recession in 2007. It is, of course, primarily when times are bad that the need for employment and social protection is made manifest