Using Unified Personal Information in Workspaces

Knowledge workers (KWers) deal with personal information and use tools like, e.g., desktop workspaces to support their work. But KWer support is hindered by personal information fragmentation, i.e., applications keep a set of personal information while not interconnecting it. This thesis addresses this in the domains personal task management and meeting management by using a common unified personal information model as offered by the semantic desktop personal information management (PIM) system

Towards a Semantic Knowledge Management Framework for Laminated Composites

The engineering of laminated composite structures is a complex task for design engineers and manufacturers, requiring significant management of manufacturing process and materials information. Ontologies are becoming increasingly commonplace for semantically representing knowledge in a formal manner that facilitates sharing of rich information between people and applications. Moreover, ontologies can support first-order logic and reasoning by rule engines that enhance automation. To support the engineering of laminated composite structures, this work developed a novel Semantic LAminated Composites Knowledge management System (SLACKS) that is based on a suite of ontologies for laminated composites materials and design for manufacturing (DFM) and their integration into a previously developed engineering design framework. By leveraging information from CAD/FEA tools and materials data from online public databases, SLACKS uniquely enables software tools and people to interoperate, to improve communication and automate reasoning during the design process. With SLACKS, this research shows the power of integrating relevant domains of the product lifecycle, such as design, analysis, manufacturing and materials selection through the engineering case study of a wind turbine blade. The integration reveals a usable product lifecycle knowledge tool that can facilitate efficient knowledge creation, retrieval and reuse, from design inception to manufacturing of the product

Managed Forgetting to Support Information Management and Knowledge Work

Trends like digital transformation even intensify the already overwhelming mass of information knowledge workers face in their daily life. To counter this, we have been investigating knowledge work and information management support measures inspired by human forgetting. In this paper, we give an overview of solutions we have found during the last five years as well as challenges that still need to be tackled. Additionally, we share experiences gained with the prototype of a first forgetful information system used 24/7 in our daily work for the last three years. We also address the untapped potential of more explicated user context as well as features inspired by Memory Inhibition, which is our current focus of research.Comment: 10 pages, 2 figures, preprint, final version to appear in KI - K\"unstliche Intelligenz, Special Issue: Intentional Forgettin

Advanced Knowledge Technologies at the Midterm: Tools and Methods for the Semantic Web

The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.In a celebrated essay on the new electronic media, Marshall McLuhan wrote in 1962:Our private senses are not closed systems but are endlessly translated into each other in that experience which we call consciousness. Our extended senses, tools, technologies, through the ages, have been closed systems incapable of interplay or collective awareness. Now, in the electric age, the very instantaneous nature of co-existence among our technological instruments has created a crisis quite new in human history. Our extended faculties and senses now constitute a single field of experience which demands that they become collectively conscious. Our technologies, like our private senses, now demand an interplay and ratio that makes rational co-existence possible. As long as our technologies were as slow as the wheel or the alphabet or money, the fact that they were separate, closed systems was socially and psychically supportable. This is not true now when sight and sound and movement are simultaneous and global in extent. (McLuhan 1962, p.5, emphasis in original)Over forty years later, the seamless interplay that McLuhan demanded between our technologies is still barely visible. McLuhan’s predictions of the spread, and increased importance, of electronic media have of course been borne out, and the worlds of business, science and knowledge storage and transfer have been revolutionised. Yet the integration of electronic systems as open systems remains in its infancy.Advanced Knowledge Technologies (AKT) aims to address this problem, to create a view of knowledge and its management across its lifecycle, to research and create the services and technologies that such unification will require. Half way through its sixyear span, the results are beginning to come through, and this paper will explore some of the services, technologies and methodologies that have been developed. We hope to give a sense in this paper of the potential for the next three years, to discuss the insights and lessons learnt in the first phase of the project, to articulate the challenges and issues that remain.The WWW provided the original context that made the AKT approach to knowledge management (KM) possible. AKT was initially proposed in 1999, it brought together an interdisciplinary consortium with the technological breadth and complementarity to create the conditions for a unified approach to knowledge across its lifecycle. The combination of this expertise, and the time and space afforded the consortium by the IRC structure, suggested the opportunity for a concerted effort to develop an approach to advanced knowledge technologies, based on the WWW as a basic infrastructure.The technological context of AKT altered for the better in the short period between the development of the proposal and the beginning of the project itself with the development of the semantic web (SW), which foresaw much more intelligent manipulation and querying of knowledge. The opportunities that the SW provided for e.g., more intelligent retrieval, put AKT in the centre of information technology innovation and knowledge management services; the AKT skill set would clearly be central for the exploitation of those opportunities.The SW, as an extension of the WWW, provides an interesting set of constraints to the knowledge management services AKT tries to provide. As a medium for the semantically-informed coordination of information, it has suggested a number of ways in which the objectives of AKT can be achieved, most obviously through the provision of knowledge management services delivered over the web as opposed to the creation and provision of technologies to manage knowledge.AKT is working on the assumption that many web services will be developed and provided for users. The KM problem in the near future will be one of deciding which services are needed and of coordinating them. Many of these services will be largely or entirely legacies of the WWW, and so the capabilities of the services will vary. As well as providing useful KM services in their own right, AKT will be aiming to exploit this opportunity, by reasoning over services, brokering between them, and providing essential meta-services for SW knowledge service management.Ontologies will be a crucial tool for the SW. The AKT consortium brings a lot of expertise on ontologies together, and ontologies were always going to be a key part of the strategy. All kinds of knowledge sharing and transfer activities will be mediated by ontologies, and ontology management will be an important enabling task. Different applications will need to cope with inconsistent ontologies, or with the problems that will follow the automatic creation of ontologies (e.g. merging of pre-existing ontologies to create a third). Ontology mapping, and the elimination of conflicts of reference, will be important tasks. All of these issues are discussed along with our proposed technologies.Similarly, specifications of tasks will be used for the deployment of knowledge services over the SW, but in general it cannot be expected that in the medium term there will be standards for task (or service) specifications. The brokering metaservices that are envisaged will have to deal with this heterogeneity.The emerging picture of the SW is one of great opportunity but it will not be a wellordered, certain or consistent environment. It will comprise many repositories of legacy data, outdated and inconsistent stores, and requirements for common understandings across divergent formalisms. There is clearly a role for standards to play to bring much of this context together; AKT is playing a significant role in these efforts. But standards take time to emerge, they take political power to enforce, and they have been known to stifle innovation (in the short term). AKT is keen to understand the balance between principled inference and statistical processing of web content. Logical inference on the Web is tough. Complex queries using traditional AI inference methods bring most distributed computer systems to their knees. Do we set up semantically well-behaved areas of the Web? Is any part of the Web in which semantic hygiene prevails interesting enough to reason in? These and many other questions need to be addressed if we are to provide effective knowledge technologies for our content on the web

Semantic process mining tools: core building blocks

Process mining aims at discovering new knowledge based on information hidden in event logs. Two important enablers for such analysis are powerful process mining techniques and the omnipresence of event logs in today's information systems. Most information systems supporting (structured) business processes (e.g. ERP, CRM, and workflow systems) record events in some form (e.g. transaction logs, audit trails, and database tables). Process mining techniques use event logs for all kinds of analysis, e.g., auditing, performance analysis, process discovery, etc. Although current process mining techniques/tools are quite mature, the analysis they support is somewhat limited because it is purely based on labels in logs. This means that these techniques cannot benefit from the actual semantics behind these labels which could cater for more accurate and robust analysis techniques. Existing analysis techniques are purely syntax oriented, i.e., much time is spent on filtering, translating, interpreting, and modifying event logs given a particular question. This paper presents the core building blocks necessary to enable semantic process mining techniques/tools. Although the approach is highly generic, we focus on a particular process mining technique and show how this technique can be extended and implemented in the ProM framework tool

Highly focused document retrieval in aerospace engineering : user interaction design and evaluation

Purpose – This paper seeks to describe the preliminary studies (on both users and data), the design and evaluation of the K-Search system for searching legacy documents in aerospace engineering. Real-world reports of jet engine maintenance challenge the current indexing practice, while real users’ tasks require retrieving the information in the proper context. K-Search is currently in use in Rolls-Royce plc and has evolved to include other tools for knowledge capture and management. Design/methodology/approach – Semantic Web techniques have been used to automatically extract information from the reports while maintaining the original context, allowing a more focused retrieval than with more traditional techniques. The paper combines semantic search with classical information retrieval to increase search effectiveness. An innovative user interface has been designed to take advantage of this hybrid search technique. The interface is designed to allow a flexible and personal approach to searching legacy data. Findings – The user evaluation showed that the system is effective and well received by users. It also shows that different people look at the same data in different ways and make different use of the same system depending on their individual needs, influenced by their job profile and personal attitude. Research limitations/implications – This study focuses on a specific case of an enterprise working in aerospace engineering. Although the findings are likely to be shared with other engineering domains (e.g. mechanical, electronic), the study does not expand the evaluation to different settings. Originality/value – The study shows how real context of use can provide new and unexpected challenges to researchers and how effective solutions can then be adopted and used in organizations.</p

IRS II: a framework and infrastructure for semantic web services

In this paper we describe IRS–II (Internet Reasoning Service) a framework and implemented infrastructure, whose main goal is to support the publication, location, composition and execution of heterogeneous web services, augmented with semantic descriptions of their functionalities. IRS–II has three main classes of features which distinguish it from other work on semantic web services. Firstly, it supports one-click publishing of standalone software: IRS–II automatically creates the appropriate wrappers, given pointers to the standalone code. Secondly, it explicitly distinguishes between tasks (what to do) and methods (how to achieve tasks) and as a result supports capability-driven service invocation; flexible mappings between services and problem specifications; and dynamic, knowledge-based service selection. Finally, IRS–II services are web service compatible – standard web services can be trivially published through the IRS–II and any IRS–II service automatically appears as a standard web service to other web service infrastructures. In the paper we illustrate the main functionalities of IRS–II through a scenario involving a distributed application in the healthcare domain

OntoWeaver S: supporting the design of knowledge portals

This paper presents OntoWeaver-S, an ontology-based infrastructure for building knowledge portals. In particular, OntoWeaver-S is integrated with a comprehensive web service platform, IRS-II, for the publication, discovery, and execution of web services. In this way, OntoWeaver-S supports the access and provision of remote web services for knowledge portals. Moreover, it provides a set of comprehensive site ontologies to model and represent knowledge portals, and thus is able to offer high level support for the design and development process. Finally, OntoWeaver-S provides a set of powerful tools to support knowledge portals at design time as well as at run time

Collaboration in the Semantic Grid: a Basis for e-Learning

The CoAKTinG project aims to advance the state of the art in collaborative mediated spaces for the Semantic Grid. This paper presents an overview of the hypertext and knowledge based tools which have been deployed to augment existing collaborative environments, and the ontology which is used to exchange structure, promote enhanced process tracking, and aid navigation of resources before, after, and while a collaboration occurs. While the primary focus of the project has been supporting e-Science, this paper also explores the similarities and application of CoAKTinG technologies as part of a human-centred design approach to e-Learning