Knowledge-based support in Non-Destructive Testing for health monitoring of aircraft structures

Maintenance manuals include general methods and procedures for industrial maintenance and they contain information about principles of maintenance methods. Particularly, Non-Destructive Testing (NDT) methods are important for the detection of aeronautical defects and they can be used for various kinds of material and in different environments. Conventional non-destructive evaluation inspections are done at periodic maintenance checks. Usually, the list of tools used in a maintenance program is simply located in the introduction of manuals, without any precision as regards to their characteristics, except for a short description of the manufacturer and tasks in which they are employed. Improving the identification concepts of the maintenance tools is needed to manage the set of equipments and establish a system of equivalence: it is necessary to have a consistent maintenance conceptualization, flexible enough to fit all current equipment, but also all those likely to be added/used in the future. Our contribution is related to the formal specification of the system of functional equivalences that can facilitate the maintenance activities with means to determine whether a tool can be substituted for another by observing their key parameters in the identified characteristics. Reasoning mechanisms of conceptual graphs constitute the baseline elements to measure the fit or unfit between an equipment model and a maintenance activity model. Graph operations are used for processing answers to a query and this graph-based approach to the search method is in-line with the logical view of information retrieval. The methodology described supports knowledge formalization and capitalization of experienced NDT practitioners. As a result, it enables the selection of a NDT technique and outlines its capabilities with acceptable alternatives

A distributed architecture to implement a prognostic function for complex systems

The proactivity in maintenance management is improved by the implementation of CBM (Condition-Based Maintenance) principles and of PHM (Prognostic and Health Management). These implementations use data about the health status of the systems. Among them, prognostic data make it possible to evaluate the future health of the systems. The Remaining Useful Lifetimes (RULs) of the components is frequently required to prognose systems. However, the availability of complex systems for productive tasks is often expressed in terms of RULs of functions and/or subsystems; those RULs have to bring information about the components. Indeed, the maintenance operators must know what components need maintenance actions in order to increase the RULs of the functions or subsystems, and consequently the availability of the complex systems for longer tasks or more productive tasks. This paper aims at defining a generic prognostic function of complex systems aiming at prognosing its functions and at enabling the isolation of components that needs maintenance actions. The proposed function requires knowledge about the system to be prognosed. The corresponding models are detailed. The proposed prognostic function contains graph traversal so its distribution is proposed to speed it up. It is carried out by generic agents

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

Graph-based reasoning in collaborative knowledge management for industrial maintenance

Capitalization and sharing of lessons learned play an essential role in managing the activities of industrial systems. This is particularly the case for the maintenance management, especially for distributed systems often associated with collaborative decision-making systems. Our contribution focuses on the formalization of the expert knowledge required for maintenance actors that will easily engage support tools to accomplish their missions in collaborative frameworks. To do this, we use the conceptual graphs formalism with their reasoning operations for the comparison and integration of several conceptual graph rules corresponding to different viewpoint of experts. The proposed approach is applied to a case study focusing on the maintenance management of a rotary machinery system

Using automated source code analysis for software evolution

Software maintenance is one of the most expensive and time-consuming phases in the software life-cycle. The size and complexity of commercial applications probably present the greatest difficulty that maintainers face when making changes to their applications. As a result of the corresponding loss of understanding, business knowledge encapsulated within the system becomes fragmented, and any changes made as a result of new business initiatives become difficult to implement and hence may mean a loss of business opportunities. This paper outlines an approach to regaining understanding of software which has been used in the Release project at Durham University. This approach involves determining the calling structure of a program in terms of a call-graph, and from this call-graph extracting a dominance tree. Various problems which have been encountered during the construction of tools to perform this task are described

A survey on the development status and application prospects of knowledge graph in smart grids

With the advent of the electric power big data era, semantic interoperability and interconnection of power data have received extensive attention. Knowledge graph technology is a new method describing the complex relationships between concepts and entities in the objective world, which is widely concerned because of its robust knowledge inference ability. Especially with the proliferation of measurement devices and exponential growth of electric power data empowers, electric power knowledge graph provides new opportunities to solve the contradictions between the massive power resources and the continuously increasing demands for intelligent applications. In an attempt to fulfil the potential of knowledge graph and deal with the various challenges faced, as well as to obtain insights to achieve business applications of smart grids, this work first presents a holistic study of knowledge-driven intelligent application integration. Specifically, a detailed overview of electric power knowledge mining is provided. Then, the overview of the knowledge graph in smart grids is introduced. Moreover, the architecture of the big knowledge graph platform for smart grids and critical technologies are described. Furthermore, this paper comprehensively elaborates on the application prospects leveraged by knowledge graph oriented to smart grids, power consumer service, decision-making in dispatching, and operation and maintenance of power equipment. Finally, issues and challenges are summarised.Comment: IET Generation, Transmission & Distributio

Smart Knowledge Transfer using Google-like Search

To address the issue of rising software maintenance cost due to program comprehension challenges, we propose SMARTKT (Smart Knowledge Transfer), a search framework, which extracts and integrates knowledge related to various aspects of an application in form of a semantic graph. This graph supports syntax and semantic queries and converts the process of program comprehension into a {\em google-like} search problem.Comment: 3 pages, 2 figures, accepted in the NDLI-UNESCO International Symposium on Knowledge Engineering for Digital Library Design 2019 (KEDL) as an extended abstract and poste