UNDERSTANDING POST ADOPTION SWITCHING BEHAVIOR FOR MOBILE INSTANT MESSAGING APPLICATION IN CHINA: BASED ON MIGRATION THEORY

Post adoptive IT use is a hot research stream in information systems field, including continuance behaviours and switching behaviours. While there are a great number of studies on users’ intentions or behaviors for diversified information systems, previous post adoptive IT studies pay relatively less attention on users’ switching behaviors. Hence, we know little about this phenomenon and triggers on users’ switching behaviors. This research identifies the features of users IT switching behaviors and examines what trigger their switching intentions and actual behaviors in the context of mobile instant messaging (MIM) application in China. A model of MIM switching behaviors is developed based on Curran and Saguy’s (2001) research on how networks of obligation, trust and relative deprivation affect human’s migration decision and process. Besides these three triggers, we also introduce dissatisfaction and curiosity into our model according to prior IS studies on switching behaviors. A survey research method will be adopted to test this model. Overall, our study may theoretically contribute to further understand users’ IT switching behaviors and yield some practical implications for designers and managers in MIM providers and their products propaganda

Determinants of continuance intention and word of mouth for hotel branded mobile app users.

This study examined the cognitive and affective factors that influence users\u27 post-adoption behavioral intention. Specifically, based on the Expectation Confirmation Model (ECM) (Bhattacherjee, 2001b) the impact of cognitive factors (i.e., perceived usefulness, confirmation of expectations, mobility, personalization and responsiveness) and affective factors (i.e., satisfaction, perceived enjoyment) on hotel branded mobile applications (apps) users\u27 continuance intention and WOM were examined. Hospitality firms invest considerable resources on technology solutions that are aimed at improving the consumer experience. However, for investments to be profitable firms must ensure that technology solutions are continuously used and ensure post-adoptive behaviors such as continuance intention and WOM. Data for the study were collected from 550 hotel branded mobile app users. After data were collected and cleaned, Partial Least-Square Structural Equation Modeling (PLS-SEM) was used to analyze the data. The results of the structural model indicated that continuance intention and WOM were directly influenced by satisfaction and perceived enjoyment; with satisfaction exerting the most influence on continuance intention. Conversely, perceived enjoyment was most influential to WOM. All cognitive factors were found to influence satisfaction and enjoyment, except for responsiveness and perceived usefulness. The results show that contextual factors have a more significant impact than previously established constructs. The results of the study allow hoteliers and hospitality technology consultants to identify the influential factors impacting post-adoptive behaviors. The study extends the literature on post-adoptive behavior and the ECM by including context specific factors (i.e. perceived mobility, personalization and responsiveness). This study contributes to the scare literature in the lodging industry literature examining users\u27 evaluations of mobile apps and post-adoptive behaviors in the hospitality industry. The study adds to the post-adoptive behavior literature by adding WOM as a second outcome to continuance intention. The treatment of contextual factors in this study, allowed to show the impact technology characteristics have on technology post-adoption

Understanding Post-Adoption Regret from the Perspectives of Herding and Mindfulness

In the era of multiple technologies, people may herd in technology adoption to save costs. However, they may regret for not choosing a foregone technology later although they are satisfied with the chosen technology. The extant continuance studies have extensively studied how users evaluate the focal technology after adoption, but somewhat overlooking users’ considerations on foregone technologies. In this study, we introduce the notion of post-adoption regret, which considers both the chosen and foregone technologies. We develop a research model based on the literature on regret, herd behavior, and mindfulness. The model depicts how herd behavior induces regret and how regret affects user satisfaction, as well as the subsequent continuance and switching intention. As a remedy for such regret resulting from herding, mindfulness of technology adoption is proposed as a legitimate strategy for technology adoption in parallel with herd in technology adoption. We tested our model through a longitudinal study

Examining the Determinants of Mobile Location-based Services’ Continuance

The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS

Fit and appropriation model for training:an action research study to advance mobile technology training in police forces

As police forces are information intensive organisations, the use of advanced Information Systems in policing has led to the transformation of the social and the organisational life in forces. Nevertheless, the results of a pilot study conducted after four years of the roll out of mobile Kelvin devices in a medium-sized Constabulary in the UK have revealed officers’ resistance to using the full range of functionalities offered by these devices. The Kelvin devices’ initial training did not accommodate for differences in officers’ IT skills, experiences, roles, work contexts and police culture (ensuring the existence of a good-fit between all these factors). Hence, officers were unable to efficiently appropriate the Kelvin devices’ functionalities in different contexts and to various tasks. Therefore, guided by the data collected from the pilot study, a Fit and Appropriation Model for training (FAMT) is posited. FAMT aims to rectify the causes of officers’ resistance by not only creating a learning environment that bridges the gap in technical knowledge and skills but also enables learners to use their work experiences to link technology features to various tasks and contexts. The impact of using FAMT on the learning process sheds light on the key deteriminants of delivering effective technology training in organisations. The findings of the study delineate fundamental super-user’ characteristics and police culture aspects that can influence the learning process during training. Furthermore, the study highlights the significant role of providing IT support during technology training. This role should not be underestimated by mangers as it impacts profoundly on the effectiveness of female learners’ technology sense-making. Besides, incorporating collaborative training methods into FAMT have enhanced learners’ ability to extend the use of features to different contexts. Therefore, using FAMT has been perceived by officers as an effective training method that facilitates a personalised technology training and extends their knowledge about useful features in their Kelvin devices

Understanding Team Influence on Professionals’ Acceptance of Large- Scale Systems

This paper highlights the importance of team influence in affecting professionals’ acceptance of large-scale information systems. A longitudinal study involving 103 physicians was conducted with two data collections performed three months apart. The results show that team influence has a significant effect on perceived usefulness, but not on perceived ease of use, and that satisfaction with using the system of interest is significantly affected by team influence, but not by perceived usefulness. The findings make contributions to both research and practice of information systems

Electronic Patient Records in Managing Medication Information ‒ A Health Care Professional Perspective

Efficiently managed information is a key resource in clinical practice. Electronic patient records (EPRs) are in focal point in managing patient-specific medication information. In this multi-method-study, we combine qualitative and quantitative data to investigate Finnish physicians’ perceptions of EPRs. Physicians consider EPRs important in their clinical practice and use them in managing patients’ medication information while addressing a considerable dissatisfaction with quality of the current EPRs. Altogether the findings highlight the need for improving the quality of the systems and increasing the physicians’ satisfaction to materialize the benefits from the EPR

Exploring Post-Adoption Behavior of the UPI users with Cognitive and Affective Factors

The National Payments Corporation of India (NPCI) has invested a sizable amount of money in the country's massive payment infrastructure in an effort to enhance the user experience. However, in order for investments to be profitable, NPCI must guarantee the ongoing use of technological solutions and post-adoptive behaviors like continuance and recommendation intention. The impact of cognitive factors (i.e. Performance expectancy, effort expectancy, social influences, facilitating conditions; personal innovativeness) and affective factors (such as satisfaction) on conative factors (such as continuation and recommendation intention) in the perspective of UPI applications (apps) was investigated using the UTAUT model. Partial Least Square Structural Equation Modeling when applied on 651 users (PLS-SEM) showed that satisfaction had a direct impact on continuation intentions, which in turn had an impact on recommendations intentions. It was discovered that all cognitive factors, including performance expectations, effort expectations, and facilitating conditions, have an impact on satisfaction. According to the study, adding a significant individual difference variable—personal innovativeness with regard to information technology—would aid in our understanding of the role that these factors play in the development of continuous intention. It further examines the influence of trust and security, and the pace of innovation on continued intentions. Through the mediating function  of user satisfaction, it also looked at the impact of performance expectancy, effort expectancy, social influence, facilitating variable, and personal innovativeness on the continuance intentions of the UPI system. All factors have been shown to be significant. Future researchers will find it extremely helpful that the study used a validated instrument to better understand user adherence and referral intentions. Therefore, this study adds to the limited body of knowledge in the payment industry literature by examining how users perceive UPI apps and post-adoption behaviors

Chatting Online With My Other Mother: Adoptive family views and experiences of the use of traditional and technological forms of post-adoption contact

Adoption practice has experienced a shift to ‘openness’ since the 1970s which recognises the importance of the adopted child’s connection to their adoptive and birth families. Traditionally, openness includes communication between adopters and their children about adoption and birth family history, and/or direct (face-to-face) or indirect (letterbox) contact between adoptive and birth families with the support and mediation of social workers. However, a new form of technologically mediated contact has emerged that challenges these categories. ‘Virtual contact’ encompasses a range of post-adoption contact activities, including communication through social networking sites (SNS) (such as Facebook), texting and instant messaging via mobile technologies and emailing between adopted children and birth relatives. Given the seeming ubiquity of these modes of communication in today’s society, particularly among young people, there is a feeling of inevitability surrounding virtual contact raising deep concerns for families and adoption practitioners. There is currently little published empirical research addressing this practice issue within adoption. This study explores the impact of communicative technologies on the practice and experience of openness in adoptive families today. An online survey of 101 adoptive parents was conducted, followed by interviews with 10 adoptive parents who had not experienced virtual contact and interviews with 13 adoptive parents and 6 adopted young people who had experienced virtual contact. Survey data revealed a new set of technological practices that are emerging, namely that a large proportion of adoptive parents had searched online themselves for their child’s birth relatives (63%) and a minority (9%) reported virtual contact in their families, with mixed experiences. A mixed thematic and interpretative phenomenological analysis of interviews highlighted that, traditional methods of contact remain an important feature of openness although complexities are evident. Virtual contact offered some families an alternative method of connection with benefits such as fulfilling adoptee identity needs and creating more personal, family relationships. However, risks existed including the unmediated nature of virtual contact and inappropriate behaviour of birth relatives. The experience of virtual contact was influenced by the characteristics of the adoptive family and individuals in it, the existing relationships between the adoptive and birth family, and the existence of additional challenges within the adoptive family. Findings suggest that empirical lessons learned in relation to traditional methods can lay foundations for the development of good practice concerning technological methods