Introduction to Transformational Government: Governance, Organization, and Management Minitrack

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The Trajectory of IT in Healthcare at HICSS: A Literature Review, Analysis, and Future Directions

Research has extensively demonstrated that healthcare industry has rapidly implemented and adopted information technology in recent years. Research in health information technology (HIT), which represents a major component of the Hawaii International Conference on System Sciences, demonstrates similar findings. In this paper, review the literature to better understand the work on HIT that researchers have conducted in HICSS from 2008 to 2017. In doing so, we identify themes, methods, technology types, research populations, context, and emerged research gaps from the reviewed literature. With much change and development in the HIT field and varying levels of adoption, this review uncovers, catalogs, and analyzes the research in HIT at HICSS in this ten-year period and provides future directions for research in the field

Monitoring Collective Intelligence in Lithuania’s Online Communities

This paper presents the findings of a systematic survey that evaluated the potential of online communities (or Civic Tech) in Lithuania to co-create collective intelligence. Traditional approaches to public engagement remain relevant, notwithstanding, our enquiry is more interested in the growing potential of digital-enabled citizens to increase efficient collective performance. Civic intelligence is a form of collective intelligence exercised by a group’s capacity to perceive societal problems and its ability to address them effectively. The subject of the research is “bottom up” digital-enabled online platforms initiated by Lithuanian public organizations, civic movements and/or business entities. This scientific project advances our understanding about the basic preconditions in online communities through which collective intelligence is being systematically co-created. By monitoring the performance of Civic Tech platforms, the scientific question was examined, what are the socio-technological conditions that led the communities to become more intelligent. The results of web-based monitoring were obtained by applying Collective intelligence Monitoring technique and Pearson correlation analysis. This provided information about the potential and limits of online communities, and what changes may be needed to overcome such limitations

E-government: a new vision for success.

One of the most important emerging applications of Information and Communication Technology (ICT) is e-government. Perceived as providing benefits to the community by overcoming the complexity of bureaucracy, increasing the efficiency of the economy, reducing services' time, and permitting businesses and citizens to connect to government information, it is likely to become a part of life for citizens and businesses. However, the initial push to implement e-government projects resulted in a number of projects that failed, either partially or completely (Heeks, 2003a). A major reason offered for these failures is that governments were applying the conventional ICT project formula to e-government, without consideration of other features that are particular to e-government. E-government has its unique combination of features and characteristics that should be taken into consideration at design and implementation stages to determine its success. The primary aim of this paper is to identify the main characteristics of e-government in order to assess the range of aspects that are likely to affect the success or failure of an e-government project. We begin by setting out the concept of e-government, and its importance in an esociety. Noting the failure rate of e-government projects, we follow with a discussion of Critical Success Factors (CSF’s) – i.e. aspects that must be taken into account to ensure the success of a project. We identify the range of aspects of e-government, and align these to CSF’s. Finally, we argue that current CSF’s in e-government do not take into account the full range of characteristics that apply to this sector, and that new e-government CSF’s are needed in order to improve the success rate of e-government projects

Mobile Cloud Computing and Its Effectiveness in Business Organizations

E-commerce business organizations aim at achieving the goals and the mission effectively and efficiently so as to satisfy the diverse interests of the stakeholders. MCC is an ICT concept that enables the organizations to enhance the performance when serving the important stakeholders, who include customers, staff, managers, shareholders, and industry regulators. MCC involves the integration of the mobile devices to enable the sharing of the cloud infrastructure. The integration is done via a network and between the computer devices that operate remotely. The Internet is the most common network that enables the mobile devices to utilize the data and information stored in a cloud database. E-commerce businesses prefer the cloud infrastructure because it has a large data storage capacity and high processing speeds. Also, the cloud service providers invest substantial financial, human, and technological resources in ensuring the security of the effective management of the data resources. The main benefit of MCC is that it reduces the businesses expenses. For example, it enables the companies to offer products and services in the international market via the e-commerce infrastructure. Amazon.com is an example of a Multinational Corporation that is successful in offering high-quality services and products to customers in different countries using the website and the mobile app applications that are supported by the cloud infrastructure. Keywords: mobile cloud computing, cloud computing, E-commerce. DOI: 10.7176/IKM/9-1-0

How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization

The Tale of e-Government: A Review of the Stories that Have Been Told So Far and What is Yet to Come

Since its first appearance, the concept of e-Government has evolved into a recognized means that has helped the public sector to increase its efficiency and effectiveness. A lot of research has therefore been done in this area to elaborate on the different aspects encompassing this concept. However, when looking at the existing e-Government literature, research mostly focuses on one specific aspect of e-Government and there are few generic publications that provide an overview of the diversity of this interdisciplinary research field over a longer term period. This study analyzes the abstracts of eight e-Government journals from 2000 to 2016 by means of a quantitative text mining analysis, backed by a qualitative Delphi approach. The article concludes with a discussion on the findings and implications as well as directions for future research