An intelligent interface agent for an airline company web portal

In this paper we introduce an implementation of an Intelligent Interface Agent to support the use of a web portal in an airline company. The interface agent architecture and data model is presented. We formalized concepts such as relevance and proximity regarding the data structure. The concepts of personal opinion and general opinion are also introduced and formalized. A statistical analysis was performed to obtain the best value when processing the general opinion. Some results of that analysis are presented and we conclude discussing our work and presenting future improvements

Intelligent interface agents for biometric applications

This thesis investigates the benefits of applying the intelligent agent paradigm to biometric identity verification systems. Multimodal biometric systems, despite their additional complexity, hold the promise of providing a higher degree of accuracy and robustness. Multimodal biometric systems are examined in this work leading to the design and implementation of a novel distributed multi-modal identity verification system based on an intelligent agent framework. User interface design issues are also important in the domain of biometric systems and present an exceptional opportunity for employing adaptive interface agents. Through the use of such interface agents, system performance may be improved, leading to an increase in recognition rates over a non-adaptive system while producing a more robust and agreeable user experience. The investigation of such adaptive systems has been a focus of the work reported in this thesis. The research presented in this thesis is divided into two main parts. Firstly, the design, development and testing of a novel distributed multi-modal authentication system employing intelligent agents is presented. The second part details design and implementation of an adaptive interface layer based on interface agent technology and demonstrates its integration with a commercial fingerprint recognition system. The performance of these systems is then evaluated using databases of biometric samples gathered during the research. The results obtained from the experimental evaluation of the multi-modal system demonstrated a clear improvement in the accuracy of the system compared to a unimodal biometric approach. The adoption of the intelligent agent architecture at the interface level resulted in a system where false reject rates were reduced when compared to a system that did not employ an intelligent interface. The results obtained from both systems clearly express the benefits of combining an intelligent agent framework with a biometric system to provide a more robust and flexible application