The impact of mobile technology on a UK police force and their knowledge sharing

The paper discusses an evaluation study that investigates the impact of mobile technology on a UK police force and on knowledge sharing processes. An empirical, ethnographic approach to the research was adopted, using a mixed method approach of focus groups, questionnaires, observational ‘work shadowing’ and interviews with a total of 42 staff involved in a trial of mobile technology. The findings from the various methods are consistent, suggesting that mobile technology has a positive impact on policing and knowledge sharing. The timeliness of information improved, increasing the availability of information for decision-making. Reductions in information overload were apparent due to mobile technology providing greater control over information. There was a positive impact on knowledge sharing in the course of operational duties. Information and knowledge could be shared more quickly with officers in the field; and mobile technology provided a new avenue for keeping each other up to date with events. The paper contributes towards an understanding of the upcoming concept of ‘mobile knowledge management’ and offers a set of recommendations to manage the possible long-term risk of mobile technology on knowledge sharing

Increasing Knowledge Transfer to Employees Through Organizational Justice with Affective Commitment as Mediator

Research aims: This study aims to determine the mediation of affective commitment on the effects of organizational justice, consisting of distributive justice, procedural justice, and interactional justice, on the knowledge transfer to employees at Diskominfo Kebumen Regency. The purpose of this research is also to find out the effect of distributive, procedural, and interactional justice on affective commitment, the effect of affective commitment on knowledge transfer, and the mediating role of affective commitment in the relationship between distributive, procedural, and interactional justice on knowledge transfer.Design/Methodology/Approach: This study used a quantitative approach with the path analysis method. Respondents in this study were employees at Diskominfo Kebumen. The sample used was 78 respondents who were taken by the total sampling technique.Research findings: This study found that distributive justice, procedural justice, and interactional justice significantly and directly affected affective commitment. The study results also showed a significant direct effect of affective commitment on knowledge transfer. Also, distributive justice, procedural justice, and interactional justice indirectly affected knowledge transfer through the mediation of affective commitment.Theoretical contribution: There are few previous studies on distributive, procedural, and interactional justice variables. The difference in this research lies in the research model development and the existing respondents’ characteristics.Practitioner/Policy implication: Based on this research, Diskominfo Kebumen, in the future, can pay attention to the variable aspects of this research in the decision-making process and the development of employee capabilities.Research limitation/Implication: The limitation in this study is that there are still few references related to variables, so mediation is needed. For example, no research addresses the direct relationship between knowledge transfer and organizational justice. Therefore, the scope for exploratory research is limited, and the research model and analysis methods must be adjusted

Optimising the information and knowledge environment within the Leicestershire Constabulary

Police forces in the UK have embarked on a recent Government initiative to implement mobile information technologies, which may be one of the most significant changes in policing history since the introduction of the two-way radio. The purpose of this research was to evaluate the impact of mobile technology on employees and existing information and knowledge intensive business processes within a UK police force, the Leicestershire Constabulary. [Continues.

A qualidade dos dados no Sistema Estratégico de Informação da Polícia de Segurança Pública

As mudanças tecnológicas e societárias são constantes, tornando os ambientes decisórios das organizações cada vez mais complexos, incertos e dinâmicos. As organizações policiais não ficam alheias a tais mudanças. A centralidade e importância crescente dos dados e a necessidade das Polícias na sua utilização, tem vindo a motivar investimentos neste sentido, como forma a desenvolverem a sua atividade de modo mais eficiente, nomeadamente no apoio à tomada de decisão policial. Daqui revela-se a necessidade de as organizações policiais possuírem dados de boa qualidade, a fim de conseguirem extrair deles diversas potencialidades. A Polícia de Segurança Pública implementou em 2004 o Sistema Estratégico de Informação, um Sistema de Informação que se constituiu como um dos grandes marcos no desenvolvimento tecnológico desta Polícia e onde são inseridas diariamente grandes quantidades de dados. Contudo, pouco se conhece da qualidade dos dados constantes neste Sistema e de que modo é feita a sua gestão. É neste contexto que se desenvolveu a presente investigação, onde se optou por uma abordagem qualitativa, onde foram realizadas entrevistas a vários polícias da PSP, com variadas funções no âmbito da qualidade dos dados. Foram também recolhidos dados relativos ao número de itens duplicados inseridos anualmente no SEI, tendo em conta o número total de inserções entre 2011 e janeiro de 2023. A presente investigação demonstra que a gestão da qualidade dos dados no SEI necessita de uma maior atenção organizacional, bem como os próprios dados não podem ser considerados como tendo boa qualidade.Technological and societal changes are constant, making the organizations decision making environments increasingly complex, uncertain and dynamic. Police organizations are not oblivious to such changes. The centrality and growing importance of data and the need for the Police to use it, has been motivating investments in this sense, as a way to develop their activity more efficiently, namely in supporting police decision-making. This reveals the need for police organizations to have good quality data, in order to be able to extract different potentialities from them. In 2004, the Public Security Police implemented the Strategic Information System, an Information System that constituted one of the major milestones in the technological development of this Police and where large amounts of data are entered daily. However, little is known about the quality of the data contained in this System and how it is managed. It is in this context that the present investigation was developed, where a qualitative approach was chosen, where interviews were carried out with several PSP police officers, with different functions in the scope of data quality. Data were also collected on the number of duplicate items inserted annually in the SEI, taking into account the total number of insertions between 2011 and January 2023. The present investigation demonstrates that the management of data quality in the SEI needs greater organizational attention, as well as the data itself cannot be considered as having good qualit

Working on Crime: Individual and Team Management of Knowledge for Decision Making in the Initial Investigative Process

Every police agency needs to know how a productive environment for investigators working on crime, based on an effective investigative knowledge-management system, may best be provided. In order to contribute understanding for that purpose, this research examines three strands of the theme of working on crime that are entailed in the initial stages of an enquiry: the nature of the investigative process; investigative teamwork, and the individual and team management of knowledge. It is contended that the initial investigative process requires speedy and effective use of knowledge from four main sources: from objects and scenes, from people, from investigators' own experience, and from knowledge-management systems. The management of this knowledge for decision making in the initial stages of a police investigation of a crime is essentially a process of intuitive pattern-making ahead of verification. It is both internalised and manifest, and sited within the prevailing culture, undertaken by an individual investigator upon the explicit, implicit and unknown facts available to him or her, thus creating a continuing, unselfconscious, productive interplay between the skills of one and the complexity of the other. This process takes place within a subtle and multi-layered environment, the 'investigative entity'. In order to advance understanding of the process in its environment, it was necessary first to conceptualise a new model of this 'investigative entity'. The model illuminates the complexity of the investigative task, shows the centrality of individual investigators, and their skills, to the process of investigation, and emphasises the interrogative interface of the practitioner and the decision making process with the architecture of knowledge. Classical theories and practices of decision making are discussed, amplified with material on the intuition and analytic processes which underlie the model, the particular need for knowledge in investigative decision making, and the role of investigative knowledge-management systems as tools for intuition. The role played by official knowledge-management systems in the investigative entity is delineated, but emphasis centres on the power and utility of the individual investigator's tacit knowledge and skills. However, investigative work requires that investigators must often work in teams, where for success, a supportive culture for individuals' intuitive decision making needs to be provided. The thesis examines ways in which investigative teams may be viewed, and establishes a list of criteria for identifying the nature of investigative teams. The New Zealand Police provides the locus for examining the potency and relevance of the investigative entity model, both for individual investigators and for teams, and the actual use of police knowledge-management systems by investigators. Through interviews, observation and discussion a picture takes shape of investigators managing knowledge, both as vigorously competent individuals, and in concert with others. This empirical vignette sheds light on how investigative decision making in the initial stages of an incident takes place in practice. To conclude, guidelines for providing the optimal conditions and knowledge-management systems for investigators are suggested, with the responsibility for doing so laid upon the agency and the government

Organizational adjustment of the police to the needs of the intelligence - led policing implementation in the Republic of Serbia

Прва одбрањена докторска дисертација на Криминалистичко-полицијском универзитету. Циљ истраживања чији су резултати презентовани у овој дисертацији био је да се применом научно-истраживачких метода идентификују, научно опишу, класификују и делимично објасне организационе промене које су неопходне за организационо прилагођавање полиције потребама примене полицијско-обавештајног модела, као стратегијског начина управљања полицијским пословима у Републици Србији. Истраживање је спроведено као теоријско-емпиријско, тако што су у његовој реализацији комбиновано коришћене методе теоријских и емпиријских истраживања (ставови и мишљења полицијских службеника у полицији Републике Србије, Црне Горе, Северне Македоније и Шведске), односно: општенаучне, логичке и емпиријске методе. Полазећи од чињенице да рад полиције заснован на полицијско-обавештајном моделу није озбиљније анализиран у домаћој научној и стручној литератури, у дисертацији су презентовани резултати истраживања, које је било усмерено на трагање за одговором на питање: „Да ли се (и на који начин) функционисање полицијске организације у Републици Србији може унапредити њеним организационим прилагођавањем раду полиције заснованом на доследној примени полицијско- обавештајног модела?“. Резултати тако усмереног истраживања који су презентовани у дисертацији, потрдили су становиште према коме је одговарајуће прилагођавање организационих функција (управљачких и извршних), организационе структуре полиције (организационог дизајна, људских и материјалних ресурса) и организационог окружења (интерног и екстерног) неопходан предуслов за ефективно и ефикасно успостављање и примену полицијско-обавештајног модела у Републици Србији. То прилагођавање, у основи, подразумева успостављање нове централизоване организационе јединице Дирекције полиције за обављање криминалистичко-обавештајних послова на стратегијском и оперативном нивоу и њену функционалну повезаност са осталим организационим јединицама Дирекције полиције. На такав начин се може допринети унапређењу квалитета њеног укупног функционисања и доследној примени у стратегијском планирању и практичном спровођењу организационих промена у полицијској организацији. Примена резултата истраживања у пракси може допринети придобијању других за промене, слабљењу отпора према променама, изради квалитетних криминалистичко- обавештајних информација и у њиховој употреби у обављању криминалистичко- обавештајних послова. На тај начин, се може унапредити квалитет (ефективност и ефикасност) укупног функционисања полиције заснованог на полицијско-обавештајном моделу, а који се огледа у: проактивном приступу, правовременом доношењу одлука, усмереном прикупљању података и информација у складу са дефинисаним циљевима, приоритетима и потребама, ефикаснијем управљању подацима и информацијама и рационалном коришћењу људских и материјалних ресурса.The goal of the research whose results are presented in this paper is to identify, scientifically describe, classify and partially explain the organizational changes necessary for the organizational adaptation of the police to the requirements of Intelligence-Led Policing which is seen as a strategic way of managing police affairs in the Republic of Serbia. The conducted research is theoretical and empirical and combines theoretical and empirical research methods - general scientific, logical and empirical methods (attitudes and opinions of police officers in the police of the Republic of Serbia, Montenegro, Northern Macedonia and Sweden). Starting from the fact that police work based on the Intelligence-Led Policing model has not been specifically addressed in the national scientific and scholarly literature, this paper presents the results of the research aiming to answer the question: "Can the functioning of the police organization in the Republic of Serbia be improved by the organizational adaptation of the police work to the requirements of the consistent implementation of the Intelligence-Led Policing model (and in what ways)?“. The results of the research have confirmed the view that the appropriate adaptation of the organizational functions (managerial and executive), organizational structure (alignment of organizational design, human and material resources) and organizational environment (internal and external) of the police is a necessary prerequisite for the effective and efficient establishment and implementation of Intelligence-Led Policing in the Republic of Serbia.The adaptation basically implies the establishment of a new centralized organizational unit of the General Police Directorate which would deal with criminal Intelligence affairs at a strategic and an operational level, as well as its functional connection with other organizational units of the General Police Directorate. This can improve the quality of its overall functioning and contribute to the consistent application in strategic planning and practical implementation of organizational changes in the police. The practical implementation of the research results can weaken the resistance to change, produce high-quality criminal intelligence information and lead to their application in criminal intelligence tasks. The quality (effectiveness and efficiency) of the overall functioning of the police based on the Intelligence-Led Policing model can be enhanced in this manner and reflected through: proactive approach, timely decision-making, targeted collection of data and information in accordance with the defined goals, priorities and needs, more efficient data and information management and rational use of human and material resources