The CSCW paradigm for software development

People work together to solve a wide variety of problems using different forms of cooperation for each class of problem. Modern technology is complex, and therefore it is unusual for an individual to attempt the development of a major project single-handedly. In an attempt to provide computer-based support for the problems that arise when two or more people attempt to cooperate to perform a task or solve a problem, the area of Computer Supported Cooperative Work (CSCW) becomes relevant. The software development process almost invariably involves cooperation that crosses group, professional, and subcultural boundaries. The complexity of software development demands that highly integrated groups of analysts, designers, and users are involved in the process. Many development activities may occur concurrently. The area of CSCW and advanced information technology, with its enormous capabilities for transmitting and storing information, holds considerable promise for the software development process.ComputingM. Sc. (Information Systems

An investigation of a framework to evaluate computer supported collaborative work

Rapidly changing technology constantly modifies the way in which tasks are conceived and executed. Furthermore, leading organisations also encourage the use of new technology to support and establish innovative ways of doing business. For example, technology has helped to drive the globalization and tighter integration of world markets. This has facilitated, and even necessitated, business organisations to compete for work across national borders. For geographically dispersed organisations, collaboration has become critical. But this has presented time and space work complexities. Communication and collaboration technologies, for example, are needed to support such emerging co-operative business practices. The short development cycle of technology, communication and collaborative technologies included, leaves little time for testing and less for understanding the impact of new technology. To compound the problem, no established formulae exist for matching technology with work: over-investment is a waste of resources, while under-investment could lead to work failure. This research proposes a framework to assist organisations in selecting the appropriate level of technology with the work required. In this study, the methodology developed by the Evaluation Working Group, the DARPA Intelligent Collaboration and Visualization program is extended, and a matrix framework is constructed which compares the success of generic work tasks against a range of technology resources. The framework is tested using a low resource configuration, with selected work task types generally found in software development. (The Joint Application Development (JAD) methodology for software development is used as the contextual basis of the experiment.) All activities are evaluated according to selected measure components of success. A collection of research methods known as ethnography is used to examine and test the framework. Methods employed include questionnaires, interviews, interaction analysis and ethnomethodology. The results indicate that even at a low resource level, given selected criteria, collaborative technology successfully supports certain collaborative work activities. Findings also indicate that softer people issues require much more attention in order for technology to support natural collaborative work. Finally, user defined parameter testing has indicated that the framework functions as expected and designed

Local Coordination for Interpersonal Communication Systems

The decomposition of complex applications into modular units is anacknowledged design principle for creating robust systems and forenabling the flexible re-use of modules in new applicationcontexts. Typically, component frameworks provide mechanisms and rulesfor developing software modules in the scope of a certain programmingparadigm or programming language and a certain computing platform. Forexample, the JavaBeans framework is a component framework for thedevelopment of component-based systems -- in the Java environment.In this thesis, we present a light-weight, platform-independentapproach that views a component-based application as a set of ratherloosely coupled parallel processes that can be distributed on multiplehosts and are coordinated through a protocol. The core of ourframework is the Message Bus (Mbus): an asynchronous, message-orientedcoordination protocol that is based on Internet technologies andprovides group communication between application components.Based on this framework, we have developed a local coordinationarchitecture for decomposed multimedia conferencing applications thatis designed for endpoint and gateway applications. One element of thisarchitecture is an Mbus-based protocol for the coordination of callcontrol components in conferencing applications

Emerging technologies for learning (volume 1)

Collection of 5 articles on emerging technologies and trend

Un-constraining the medium: design software systems to support situated action

This dissertation is concerned with Computer Supported Cooperative Work (CSCW) and in particular with ways in which insights from ethnomethodology can be melded into the design of CSCW systems—a relationship that has been labelled technomethodology. The dissertation outlines a number of possible ways in which system design can learn from ethnomethodology and concentrates on one particular aspect—namely that CSCW should look closely at its foundational assumptions and, if necessary, re-specify any concepts which appear problematic in their formulation. [Continues.

Instructional Systems Design and the Diffusion and Adoption of Technology: (Volume 1)

Instructional designers, instructional systems designers, and other educational technologists are, by their nature, innovators. These professionals apply and extend the applied science of learning, systems, communication, and instructional design theory to help students learn. Technology in some capacity is used to make the connections between subject matter experts, teachers, instructors, and their learners. It is common for instructional designers to seek new tools, techniques, and innovations for the improvement of learning, access, quality, and student satisfaction. However, the adoption and diffusion of new educational technology and innovation is a complex process that depends on many variables. Understanding these processes and variables can help designers and technology leaders successfully implement positive change. This book serves as a brief summary of innovation diffusion models, organizational change models, and serves as an introduction to the work of a group of talented instructional designers who have explored specific aspects of educational technology adoption and diffusion. Together we hope that you find these cases, examples, and lessons learned insightful and help you plan for an innovation diffusion of your own.https://digitalcommons.odu.edu/distancelearning_books/1004/thumbnail.jp

Information and communication technologies for public use and interactive-multimedia city kiosks

Thesis (Master)--Izmir Institute of Technology, Industrial Design, Izmir, 2004Includes bibliographical references (leaves: 103)Text in English; Abstract: Turkish and Englishix, 106 leavesThis thesis provides framework for consideration of the potential of information andcommunication technologies for public events and performances for the developing usage of new products, particularly information public kiosks. In the theoretical framework, the concepts and terms of information and communication technology are generally introduced along with the identification of number of major factors such as elements, diversity, necessity and evolution. Moreover, the importance of ICT technologies in urban settings and human behavior in response to this type of technology are investigated through the history of ICT. The concept of the usage of information and communication technology by actual people is particularly emphasized. Not only the utilization of information and communication technology in public space is described but also effective usage of ICT in the public space and information access provided by public products are identified.Figures of ICT systems and related products, their roots in design differences and new tools and products that are common examples of ICT, particularly the use of the information city kiosk, are presented and discussed. Design principles of the public information kiosk, which play a prominent role in the public use of ICT, are established. The analysis of design factors and human-product relations based on user profile, material choices, form, function and location are discussed. Finally, the thesis includes a conclusion that argues that the information city kiosks and their increased public use will designate the new images of the cities

Developing complex information systems: The use of a geometric data structure to aid the specification of a multi-media information environment.

The enormous computing power available today has resulted in the acceptance of information technology into a wide range of applications, the identification or creation of numerous problem areas, and the considerable tasks of finding problem solutions. Using computers for handling the current data manipulation tasks which characterise modern information processing requires considerably more sophisticated hardware and software technologies. Yet the development of more 'enhanced' packages frequently requires hundreds of man-years. Similarly, computer hardware design has become so complicated that only by using existing computers is it possible to develop newer machines. The common characteristic of such data manipulation tasks is that much larger amounts of information in evermore complex arrangements are being handled at greater speeds. Instead of being 'concrete' or 'black and white', issues at the higher levels of information processing can appear blurred - there may be much less precision because situations, perspectives and circumstances can vary. Most current packages focus on specific task areas, but the modern information processing environment actually requires a broader range of functions that cooperate in integrating and relating information handling activities in a manner far beyond that normally offered. It would seem that a fresh approach is required to examine all of the constituent problems. This report describes the research work carried out during such a consideration, and details the specification and development of a suggested method for enhancing information systems by specifying a multimedia information environment. This thesis develops a statement of the perceived problems, using extensive references to the current state of information system technologies. Examples are given of how some current systems approach the multiple tasks of processing and sharing data and applications. The discussion then moves to consider further what the underlying objectives of information handling - and a suitable integration architecture - should perhaps be, and shows how some current systems do not really meet these aims, although they incorporate certain of the essential fundamentals that contribute towards more enhanced information handling. The discussion provides the basis for the specification and construction of complete, integrated Information Environment applications. The environments are used to describe not only the jobs which the user wishes to carry out, but also the circumstances under which the job is being performed. The architecture uses a new geometric data structure to facilitate manipulation of the working data, relationships, and the environment description. The manipulation is carried out spatially, and this allows the user to work using a geometric representation of the data components, thus supporting the abstract nature of some information handling tasks

Technologies to Support Authentication in Higher Education:A Study for the UK Joint Information Systems Committee, August 21th, 1996

This report provides a short and limited study, commissioned by JISC, of the technologies available to support authentication, reviews the needs expressed by a set of people contacted for the study, and provides the beginnings of a road-map on how a National system might be established.First a brief overview of the fundamentals of Security technology is provided. As part of the study, we were asked to consult a number of people - particularly from the set of those supported under the JISC Electronic Library initiative. These were supplemented by some people at UKERNA and in Information Services departments in the universities. We present our impressions of the requirements envisioned by the people consulted, and their proposed solutions; with very few exceptions, the needs expressed were very limited, and the solutions limited to specific applications. This reflects, we believe, more the selection of the people consulted, than the true needs of the area. It was also coloured, in our view, by the fact that there was no indication that any finance for a wider initiative might be available.A more detailed review of the current methods of authentication, the needs and the status of different applications follows. This includes a brief discussion about the Standards being developed in the Internet Engineering Task Force in conjunction with the wider deployment of the Internet and the status of infrastructure standardisation and deployment. We consider also a number of applications: electronic mail, the World Wide Web, remote log-in, document security, multimedia conferencing, directories, general network facilities and electronic commerce. A brief discussion of a number of ancillary technical and legal issues follow: this includes smart-cards, directory systems and key escrow. The existence of legal considerations is indicated, but little argument is developed other than the appending of proposed Government legislation. As a final section, we start on a Road Map of how we might proceed to a National authentication infrastructure for Higher Education. We believe that such a system should be distributed in nature, and could well leverage on the investment already made in an X.500 distributed directory system. It is clear that the current technology would need considerable updating; much broader involvement must be achieved from other sectors of the universities for such an initiative to have broad impact. We mention some of the measures that should be undertaken to enable a successful broader applicability. Based on the existence of a National directory system, we then propose a National authentication infrastructure by proposing a system of Certification Authorities, distributed registration and update, and the retention of the certificates in the National directory system. We propose that existing projects in secure E-mail and electronic libraries be asked how they might be modified if such an infrastructure was developed.A substantial distributed infrastructure for authentication could have implication well beyond the university sector. For this reason, it may be possible to co-fund the development and many of the earlier trials from sources outside JISC. We propose that we explore avenues of co-funding both from the British Foresight Programme and from the European Union Telematics programme.<br/