79,565 research outputs found
Building brands through experiential events: when entertainment meets education
Experiential marketing is increasingly getting companies’ attention as a strategy to interact with consumers and engage them to better convey their brand image and positioning. However, its effects are still unclear both at the aggregate and at the individual levels. This paper addresses this topic and presents a field experiment investigating the effects of experiential marketing on brand image in retailing. Two similar consumer electronics stores with different strategies – traditional vs. experiential – constitutes the setting in which a field experiment has been run. Two similar samples of consumers took part in our study by visiting one of these two stores, and answering a questionnaire before and after the visit with the primary goal to investigate the brand image and its changes due to the shopping visit. Brand image was measured as the overall brand attitude – via four items – and five specific desired brand claims that the company wanted to convey to consumers. Findings show that engaged consumers through the multisensory and interactive event arranged in the experiential store register higher levels of both brand attitude and all brand claims than those visiting the traditional store, and that the increase in both the dependent variables after the visit of the experiential store is higher than the increase in the traditional store. Thus, experiential stores are not only able to entertain consumers, but they are also able to educate them, by conveying them a set of brand claims more effectively than the traditional stor
Multichannel in a complex world
The proliferation of devices and channels has brought new challenges to just about every
organisation in delivering consistently good customer experiences and effectively joining up
service provision with marketing activity, data and content. A good multichannel strategy and
execution is increasingly becoming essential to marketers and customer experience
professionals from every sector. This report seeks to identify the key issues, challenges and opportunities that surround
multichannel and provide some best practice insight and principles on the elements that are
key to multichannel success. As part of the research for this report, we spoke to six
experienced customer experience and marketing practitioners from large organisations
across different sectors.
In Multichannel Marketing: Metrics and Methods for On and Offline Success, Akin Arikan
(2008) said:
‘Because customers are multichannel beings and demand relevant, consistent experiences
across all channels, businesses need to adopt a multichannel mind-set when listening to
their customers.’
It was clear from the companies interviewed for this report that it remains challenging for
many organisations to maintain consistency across so many customer touchpoints. Not only
that, but the ability to balance consistency with the capability to fully exploit the unique
attributes of each channel remains an aspiration for many.
The proliferation of devices and digital channels has added complexity to customer journeys,
making issues around the joining up of customer experience and the attribution of value of
key importance to many. Whilst senior leaders within the organisations spoken to seem to be
bought in to multichannel, this buy-in was not always replicated across the rest of the
organisation and did not always translate into a cohesive multichannel strategy. A number of companies were undertaking work around customer journey mapping and
customer segmentation, using a variety of passive and actively collected data in order to
identify specific areas of poor customer experience and create action plans for improvement.
Others were undertaking projects using sophisticated tracking and tagging technologies to
develop an understanding of the value and role of specific channels and to provide better
intelligence to the business on attribution that might be used to inform future investment
decisions.
A consistent barrier to improving customer experience is the ability to join up many different
legacy systems and data in order to provide a single customer view and form the basis for
delivery of a more consistent and cohesive multichannel approach.
Whilst there remain significant challenges around multichannel, there are some useful
technologies allowing businesses to develop better insight into customer motivation and
activity. Nonetheless, delivery of seamless multichannel experience remains a work-inprogress
for many
Inefficiencies in Digital Advertising Markets
Digital advertising markets are growing and attracting increased scrutiny. This article explores four market inefficiencies that remain poorly understood: ad effect measurement, frictions between and within advertising channel members, ad blocking, and ad fraud. Although these topics are not unique to digital advertising, each manifests in unique ways in markets for digital ads. The authors identify relevant findings in the academic literature, recent developments in practice, and promising topics for future research
Predicting Audio Advertisement Quality
Online audio advertising is a particular form of advertising used abundantly
in online music streaming services. In these platforms, which tend to host tens
of thousands of unique audio advertisements (ads), providing high quality ads
ensures a better user experience and results in longer user engagement.
Therefore, the automatic assessment of these ads is an important step toward
audio ads ranking and better audio ads creation. In this paper we propose one
way to measure the quality of the audio ads using a proxy metric called Long
Click Rate (LCR), which is defined by the amount of time a user engages with
the follow-up display ad (that is shown while the audio ad is playing) divided
by the impressions. We later focus on predicting the audio ad quality using
only acoustic features such as harmony, rhythm, and timbre of the audio,
extracted from the raw waveform. We discuss how the characteristics of the
sound can be connected to concepts such as the clarity of the audio ad message,
its trustworthiness, etc. Finally, we propose a new deep learning model for
audio ad quality prediction, which outperforms the other discussed models
trained on hand-crafted features. To the best of our knowledge, this is the
first large-scale audio ad quality prediction study.Comment: WSDM '18 Proceedings of the Eleventh ACM International Conference on
Web Search and Data Mining, 9 page
Conversion Prediction Using Multi-task Conditional Attention Networks to Support the Creation of Effective Ad Creative
Accurately predicting conversions in advertisements is generally a
challenging task, because such conversions do not occur frequently. In this
paper, we propose a new framework to support creating high-performing ad
creatives, including the accurate prediction of ad creative text conversions
before delivering to the consumer. The proposed framework includes three key
ideas: multi-task learning, conditional attention, and attention highlighting.
Multi-task learning is an idea for improving the prediction accuracy of
conversion, which predicts clicks and conversions simultaneously, to solve the
difficulty of data imbalance. Furthermore, conditional attention focuses
attention of each ad creative with the consideration of its genre and target
gender, thus improving conversion prediction accuracy. Attention highlighting
visualizes important words and/or phrases based on conditional attention. We
evaluated the proposed framework with actual delivery history data (14,000
creatives displayed more than a certain number of times from Gunosy Inc.), and
confirmed that these ideas improve the prediction performance of conversions,
and visualize noteworthy words according to the creatives' attributes.Comment: 9 pages, 6 figures. Accepted at The 25th ACM SIGKDD Conference on
Knowledge Discovery and Data Mining (KDD 2019) as an applied data science
pape
Analyzing and Modeling Special Offer Campaigns in Location-based Social Networks
The proliferation of mobile handheld devices in combination with the
technological advancements in mobile computing has led to a number of
innovative services that make use of the location information available on such
devices. Traditional yellow pages websites have now moved to mobile platforms,
giving the opportunity to local businesses and potential, near-by, customers to
connect. These platforms can offer an affordable advertisement channel to local
businesses. One of the mechanisms offered by location-based social networks
(LBSNs) allows businesses to provide special offers to their customers that
connect through the platform. We collect a large time-series dataset from
approximately 14 million venues on Foursquare and analyze the performance of
such campaigns using randomization techniques and (non-parametric) hypothesis
testing with statistical bootstrapping. Our main finding indicates that this
type of promotions are not as effective as anecdote success stories might
suggest. Finally, we design classifiers by extracting three different types of
features that are able to provide an educated decision on whether a special
offer campaign for a local business will succeed or not both in short and long
term.Comment: in The 9th International AAAI Conference on Web and Social Media
(ICWSM 2015
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