Combating e-discrimination in the North West - final report

The Combating eDiscimination in the North West project examined over 100 websites advertising job opportunities both regionally and nationally, and found the vast majority to be largely inaccessible. Professional standards, such as using valid W3C code and adhering to the W3C Web Content Accessibility Guidelines, were largely not followed. The project also conducted interviews with both public and private sector web professionals, and focus groups of disabled computer users, to draw a broader picture of the accessibility of jobs websites. Interviews with leading web development companies in the Greater Manchester region, showed that there is a view there should not be any additional cost in making websites accessible, as the expertise to create a site professionally should be in place from the start, and that accessibility will follow from applying professional standards. However, through the process of trying to create a website for the project, with such a company, it was found that following professional standards is not sufficient to catch all the potential problems, and that user testing is an essential adjunct to professional practice. The main findings of the project are, thus, that: • Most websites in the job opportunities sector are not following professional standards of web development, and are largely inaccessible • Professional standards of web development need to be augmented with user testing to ensure proper accessibility

Quality Assessment for E-learning: a Benchmarking Approach (Third edition)

The primary purpose of this manual is to provide a set of benchmarks, quality criteria and notes for guidance against which e-learning programmes and their support systems may be judged. The manual should therefore be seen primarily as a reference tool for the assessment or review of e-learning programmes and the systems which support them. However, the manual should also prove to be useful to staff in institutions concerned with the design, development, teaching, assessment and support of e-learning programmes. It is hoped that course developers, teachers and other stakeholders will see the manual as a useful development and/or improvement tool for incorporation in their own institutional systems of monitoring, evaluation and enhancement

E-Learning for Teachers and Trainers : Innovative Practices, Skills and Competences

Reproduction is authorised provided the source is acknowledged.Final Published versio

Quality assurance for digital learning object repositories: issues for the metadata creation process

Metadata enables users to find the resources they require, therefore it is an important component of any digital learning object repository. Much work has already been done within the learning technology community to assure metadata quality, focused on the development of metadata standards, specifications and vocabularies and their implementation within repositories. The metadata creation process has thus far been largely overlooked. There has been an assumption that metadata creation will be straightforward and that where machines cannot generate metadata effectively, authors of learning materials will be the most appropriate metadata creators. However, repositories are reporting difficulties in obtaining good quality metadata from their contributors, and it is becoming apparent that the issue of metadata creation warrants attention. This paper surveys the growing body of evidence, including three UK-based case studies, scopes the issues surrounding human-generated metadata creation and identifies questions for further investigation. Collaborative creation of metadata by resource authors and metadata specialists, and the design of tools and processes, are emerging as key areas for deeper research. Research is also needed into how end users will search learning object repositories

Factors Affecting the Accessibility of IT Artifacts: A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact

Factors Affecting the Accessibility of IT Artifacts : A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact.© 2022 by the Association for Information Systems. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the Association for Information Systems must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists requires prior specific permission and/or fee. Request permission to publish from: AIS Administrative Office, P.O. Box 2712 Atlanta, GA, 30301-2712 Attn: Reprints are via e-mail from [email protected]=vertaisarvioitu|en=peerReviewed

Cognitive User-centred Design Approach to Improve Accessibility for Blind People during Online Interaction

The use of internet and other communication technology has become predominantly common in the life of normal sighted users. In order to have a fair level of equality in the society, blind people must also be able to use these facilities with equal ease and effectiveness Many governments decided to implement e-Government applications to enhance the delivery of information and services to its citizens, residents and businesses. These e-Government applications were carefully designed with the help of international standards to serve the whole group of population and especially people with disabilities. However, recent studies showed that the acceptance rate of these e Government applications among the community, especially between people with disability, is not up to the expectations. The aim of this research is to investigate the accessibility issues faced by blind people while interacting with online services like e-Government portals Owing to the nature of content and the importance of information which is to be delivered to the whole country, the accessibility standards of such portals are of paramount importance. It is this idea of evaluation of such websites for special category of blind people that has been the main focus of this thesis. The main aim of this doctoral research is to discover any accessibility problems that could be faced by people with blind users during online interaction and not covered in accessibility standards. A real example of online interaction is the e-Government portals. This research followed a rigours tri-staged evaluation process for a selected e-Government portal (Saudi Arabian portal) to analyse the accessibility issues faced by blind people. The aim of this evaluation process is to understand the cognition and perception of a blind user while interacting with a web-based environment. The first step of the evaluation process was to verify the level of adherence of the selected portal to the Web Content Accessibility Guidelines (WCAG). The second stage includes a detailed experimental exercise with a number of blind people following the task- oriented approach. The third step of the evaluation process was a detailed interview with web designers to analyse the problems faced by blind participants in the experimental exercise. Thereafter, cognitive-based solutions were proposed to improve the accessibility of online interaction for blind users and fill the gap in the accessibility standards. The introduction of navigational landmarks and the insertion of virtual map description improve the navigation and hence the performance of blind users. The proposed solution has been tested with a separate group of blind users to validate the research findings and to ensure the desired level of accessibility of the e-Government portals is achieved

A framework for evaluating the usability of political web sites : towards improving cyberdemocracy

Phd ThesisThe use of the World Wide Web (WWW) for political purposes, sometimes known as Cyberdemocracy, is growing rapidly. Web sites in particular have potential in improving people's participation in politics; which is one of the basic principles of democracy. However, currently very few studies have focussed on the usefulness and effectiveness of such web sites. This research, therefore, investigates the issue of web usability and proposes a framework for evaluating the usability of web sites particularly political web sites. It also highlights the potentials of the Internet technology as an effective political communication medium and emphasises the need for proper design, maintenance, and evaluation of web sites in order to improve their effectiveness. The research began with a literature search on web usability where seven major factors were identified namely Screen Appearance, Consistency, Accessibility, Navigation, Media Use, Interactivity, and Content - leading to the formation of a model called SCANMIC. Further exploration was conducted to elicit criteria relevant to each factor. The criteria and the model were then commented on and verified by experts in related fields. An online survey was carried out to identify the importance of these criteria from the perspectives of Internet users. Additional criteria which affect the usability of political web sites were also identified through interviews with frequent visitors of political web sites and web developers, and through content analysis of twenty political web sites in four different countries: Malaysia, United States, United Kingdom, and Australia. The findings from the usability criteria elicitation, expert reviews, survey and web content analysis resulted in a comprehensive list of web usability criteria, which formed the basis of the evaluation framework. The framework was based on a benchmarking approach; an approach that has proven its success in the business area but not widely used in web evaluation. It proposes eight cyclical steps for benchmarking web usability, including - decide what to benchmark, determine what to measure, identify who to benchmark against, identify who will benchmark, perform the benchmark, analyse data and determine gap, redesign, and monitor progress. The framework can be used to benchmark the overall usability of any types of web sites but is particularly suitable for political web sites. Furthermore, it can guide people with technical or non-technical background, who intend to benchmark the usability of their web sites against others. It is a very useful tool for an organisation to identify any gap which might exist between the usability of its web site and those of its competitors. The framework was tested for its applicability and practicality on several major political web sites in Malaysia, a developing country with a fast growth in terms of Internet access. The outcome of the testing was used to refine and finalise the framework. Research limitations are discussed in the last chapter and for each limitation, a suggestion for future studies is proposed. For example, there is an urgent need for a computerised tool to assist the benchmarking process. Testing the applicability of the benchmarking framework on other types of web sites also calls for future investigations. In addition, extending the applicability of the framework to include small displays technologies such as mobile phones and hand-held devices requires urgent attention.Universiti Utara Malaysi