Examination of the Relationship between User Participation and Technology Acceptance in Post-Implementation

Implementing information technology (IT) systems to support organizational effectiveness and enhance efficiencies is increasingly costly, challenging, and has a low success rate. Many researchers have explored user technology acceptance as a key to successful implementation of IT systems. Research on characteristics inherent to the implementation process can aid interventions designed to enhance user technology acceptance. User participation is a process characteristic that has been linked to IT system success and user satisfaction before and during implementation. Using data from 131 survey respondents, the current study investigated the relationship between user participation and technology acceptance in the post-implementation phase of an IT system. Analysis showed that user participation via hands-on learning activities and relationship with information systems (IS) staff had a positive impact on user affective and cognitive technology acceptance. Results suggest that the more users maintain a relationship with IS staff and take part in hands-on learning activities related to an IT system, the more they will like the IT system and perceive benefits of using the particular system. Findings and directions for future research and intervention development are discussed

KAJIAN PENERIMAAN SISTEM INFORMASI KEPESERTAAN DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL STUDI KASUS PADA DANA PENSIUN PLN

Participant Information Systems of Pension Fund (SISKEP) is a subsystem information system of pension funds are built to answer the needs of data and information quickly and accurately in a Pension Fund industry in specially for data processing participant data in a pension fund. The most important for the implementation of an information system its is if the system can be a success and accepted by users. One indicator of the acceptance or no a system is to look at the benefits and ease in operating a system. Therefore, it is necessary to study how far the user's acceptance of a system in the implementation its. The research was conducted by using the approach of the Technology Acceptance Model (TAM). Sampling using a questionnaire completed by 60 respondents. Research purposes to determine the extent to which the level of user acceptance of the implementation participant Information Systems of Pension Fund of PLN in  Jakarta with analyzing the influence perceived ease of use and perceived usefulness of the participant's acceptance of information systems. Data processing method using the Statistical Product and Service Solutions (SPSS). Research suggests shows that the ease and benefits factors in the Participants  Information Systems of Pension Fund  PLN significantly positive effect on user acceptance, so that when the level of perceived ease of use and perceived usefulness high, it will affect the level of user acceptance towards the implementation of the participant Information Systems

Investigating User Satisfaction: An Adaptation of IS Success Model for Short-term Use

Research studies investigating the acceptance of information systems mostly focused on systems designed for long-term use without considering systems designed for one-time or short-term use. However, systems designed for short-term use are part of the health information technology portfolio. We propose a theoretical model inspired by the D&M IS success model to investigate user satisfaction, as a measure of acceptance, with a web-based decision aid designed for short-term use to support “goals of care” decision-makers. We hypothesize that media richness, perceived social presence, and trust affect system quality and information quality, which affects user satisfaction and implementation outcomes. We propose a mixed-methods study to test our hypotheses using eye-tracking, surveys, and interviews

Evaluating Task-Technology Fit and User Performance for an Electronic Health Record System

Assessing user satisfaction, acceptance and performance impacts of information systems have long traditions in information systems research. With an increasing focus on broader adoption and implementation of electronic health records (EHR’s), research examining user evaluation and performance impacts will play an essential role in the successful design, implementation, and efficient use of these systems. In this study, we analyze user evaluations of an EHR system and assess the impact on individual performance of such systems using the Task-technology Fit (TTF) theory. TTF postulates that individual performance is more likely to be positively impacted if there is a “fit” between the requirements of the task and the features of the technology. Overall, user evaluations for the eight dimensions of TTF considered in this study are positive. Moreover, the model exhibits a good fit with the data and provides a satisfactory explanatory power for individual performance impact with data quality and ease of use/training being significant determinants of performance impact

Factors influencing nurses' acceptance of hospital information systems in Iran: application of the Unified Theory of Acceptance and Use of Technology

Abstract User acceptance is a precondition for successful implementation of hospital information systems (HISs). Increasing investment in information technology by healthcare organisations internationally has made user acceptance an important issue in technology implementation and management. Despite the increased focus on hospital information systems, there continues to be user resistance. The present study aimed to investigate the factors affecting hospital information systems nurse-user acceptance of HISs, based on the Unified Theory of Acceptance and Use of Technology (UTAUT), in the Shiraz University of Medical Sciences teaching hospitals. A descriptive-analytical research design was employed to study nurses' adoption and use of HISs. Data collection was undertaken using a cross-sectional survey of nurses (n=303). The research model was examined using the LISREL path confirmatory modeling. The results demonstrated that the nurses' behavioural intention (BI) to use hospital information systems was predicted by Performance Expectancy (PE) (β= 2.34, p<0.01), Effort Expectancy (EE) (β= 2.21, p<0.01), Social Influence (SI) (β= 2.63, p<0.01) and Facilitating Conditions (FC) (β= 2.84, p<0.01). The effects of these antecedents of BI explained 72.8% of the variance in nurses' intention to use hospital information systems (R 2 = 0.728). Application of the research model suggested that nurses' acceptance of HISs was influenced by performance expectancy, effort expectancy, social influence and facilitating conditions, with performance expectancy having the strongest effect on user intention

Application of Expanded Technology Acceptance Model for Enhancing the HRIS Usage in SMEs

Rapid developments and change have culminated new applications of information technologies. This trend is reflected in the plethora of innovative studies. Literature indicates that small- to medium-sized enterprises (SMEs) perceive human resources information systems (HRIS) as complicated and time consuming, resulting in resistance from both users and employees. The purpose of this article is to identify necessary acceptance conditions for a successful implementation of the HRIS software within SMEs in Turkey. SMEs compose 99% of all companies in Turkey. Fierce rivalry within sectors gives rise to increased technology use to gain a competitive advantage. This study contributes to an efficient implementation of widely used HRIS in SMEs and offers solutions for implementation failures, including user resistance and idle system problems. This study attempts to apply the technology acceptance model to 112 SMEs that implement HRIS exclusively with all the submodules. This research analyzes success factors for an effective HRIS implementation by testing the latest integrated model of expanded technology acceptance. It concludes that there is a positive and robust correlation between acceptance and use of technology variables and user satisfaction. The results of this study are useful not only for the managers but also for the manufacturers, technical support, online support, and aftersales services as they are advised to develop strategies for user satisfaction

If we implement it, will they come? User resistance in postacceptance usage behaviour within a business intelligence systems context

The aim of this article is to examine individual, corporate and technology-related factors that shape user resistance in business intelligence systems (BIS) post-acceptance usage behaviour. The author develops a conceptual framework and a series of propositions, grounded on previous studies of user resistance to information systems (IS) and post-acceptance usage. The framework proposes that three individual-level variables (loss of power, change in decision-making approach, change of job or job skills), four corporate-level variables (information culture, communication, user training, service quality) and a technology-related variable (system issues) can be attributed to fuel user resistance towards BIS post-acceptance usage stages. A series of propositions is offered that aims to stimulate empirical research in this topical subject. Despite wide acknowledgement of the importance of user resistance for IS implementation success, this area has been under-researched in the field of BIS. This article draws insights from theoretical and empirical studies to shed some light on this area. A framework is presented which transcends previous works on user resistance to IS by looking at the context of BIS use within the voluntary use environment

Technology Diffusion - A Social Network Perspective

Information Systems (IS) research on technology acceptance has mainly explored user acceptance at the individual level, with the prominent framework being the Technology Acceptance Model (TAM). Research involving TAM and other similar frameworks has tended to be user-centric with primary focus on individual attributes that could influence user perceptions towards the technology. This study focuses on technology diffusion at the organizational level, in particular the process of technology related knowledge dissemination, organizational learning, and the influence of the social context in which implementation and acceptance takes place, for complex large-scale integrated systems such as Enterprise Resource Planning (ERP). To address these issues and to complement the findings of the current individual-centric acceptance research, this study adopts a social network perspective towards technology diffusion within an organization. It is expected that technology diffusion within and across organizational units will be subject to and influenced by the characteristics of interpersonal relations embodied in the network structure. Thus, organizational units having close, diverse, and dense ties among its members would have rapid and efficient information flows that serve to lower knowledge barriers and facilitate organizational learning; hence, we can expect a faster, smoother and more efficient diffusion process. Data for this study will be collected at four points in time from over 1500 users spread across 200 organizational units of a large southeastern university that is currently replacing its present administrative computing systems using the SAP portfolio of ERP solutions

A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations

The failure of Information and Communication Technology (ICT) applications has been well documented in many industries and organisations. Many studies have attributed these failures to non-technical issues, i.e. those linked to human factors. A thorough review of the literature in ICT systems implementation and human factors domains suggests that a complete assessment of a new ICT systems implementation should address both organisation and end-user factors which demand different assessment approaches, but which are closely interrelated. This paper discusses the importance of taking account of socio-technical and user-centred issues in construction organisations, and presents a framework for enabling construction organisations to embed new ICT systems more effectively in the future. This framework combines aspects of action research methodology, the Technology Acceptance Model (TAM) and other usability evaluation studies, which allow integrated assessment of organisation and end-user factors. Due to their complementariness and synergy, the benefits gained from this integrated framework should be more than the sum of individual aspects. This integrated framework should help to reduce resistance to change within construction organisations, enhance user acceptance of new ICT systems and enhance organisation competitiveness

The Bipartite Influence of Information Overload on User Resistance to Knowledge Management Systems

This research centers on the relationship between information overload as an aspect of information quality on the one side, and, on the other side, user resistance to knowledge management systems as an aspect of an individual’s decision process. While discussing this relationship theoretically we propose a bipartite influence of information overload as on the one hand it fosters acceptance of these system, but on the other hand also causes user resistance. By analyzing information overload in pre- and post-implementation phases of knowledge management systems we argue that information overload has an ambivalent causal effect as it can act both positively and negatively in relation to the point of time overload occurs or is expected. Therefore, based on existing literature we propose a research model and illustrate the relationships through results of a case study