Identification of influence within the social media

Social media is expected to have a growing impact on the corporate reputation of organizations. Various social media actors referred to as social media influencers can have a particular impact on corporate reputation. It is important for organizations to identify these actors and understand how to interact with them in order to safeguard the organizational reputation. In this study, based on extensive literature review and a Delphi study, we constructed a model for the identification of the social media influencers; the ‘social media corporate reputation influencers model’. The Delphi study shows that the model is suitable for the identification of social media influencers by identifying the main indicators for determining and predicting the influence within the social media. Based on the Delphi study amongst social media marketing professionals, we conclude that social media has an impact on corporate reputations

Automatic Detection of Online Jihadist Hate Speech

We have developed a system that automatically detects online jihadist hate speech with over 80% accuracy, by using techniques from Natural Language Processing and Machine Learning. The system is trained on a corpus of 45,000 subversive Twitter messages collected from October 2014 to December 2016. We present a qualitative and quantitative analysis of the jihadist rhetoric in the corpus, examine the network of Twitter users, outline the technical procedure used to train the system, and discuss examples of use.Comment: 31 page

Electronic word-of-mouth communities from the perspective of social network analysis

This paper is focused on the identification of influencers that can have an important impact over the decision-making of other users. For this purpose, a popular electronic word-of-mouth community like Ciao.com has been modelled as a social network. Using social network analysis techniques, the existence of influencers is justified by the power law distribution of user participation, and then they are identified using their topological features within the social network. The obtained results reveal that influencers are not determined by the number of performed reviews, but by the variety or scope of their performed reviews and their central position in the consumer network. The main contribution of this research is the identification of influencers based on the participation features of community users. As a difference to other studies, results are not based on surveys or opinions, but on the trace users leave when they post opinions, comments or scoresJunta de Andalucia. Consejería de Economía, Innovación, Ciencia y Empleo P12-SEJ-328Ministerio de Economía y Competitividad ECO2013-43856-

Examining The Effects Of Parasocial Interaction And Identification With Social Media Influencers On Collaborating Brands

The thesis explores the phenomenon of social media influencers, reveal their distinctive features, explain how followers develop relationships with them and clarify how and why a cooperation with influencers could be effective. Based on parasocial interaction theory and social influence theory, the study examines the associations between parasocial interaction and identification with a social media influencer along with the effect it carries towards the collaborating brand; in terms of advocacy, purchase intention and brand image. Antecedents of parasocial interaction with social media influencers have been investigated in terms of awareness, credibility, and physical attractiveness. The data were collected using an online questionnaire from 252 respondents. The findings suggest that the three predictor variables; awareness, credibility physical attractiveness significantly influence parasocial interaction. Parasocial interaction affects identification which in turn exert significant impact on advocacy, purchase intention and perceived image. The findings have essential managerial implications, as such most importantly it proves that identification with social media influencer has a different level of effect on collaborating brands, depending on the fore sought marketing outcome

Exploring how influencer and relationship marketing serve corporate sustainability

Influencer marketing furthers the goals of relationship marketing. Companies use influencers to advertise their products through social networks such as Instagram. This digital advertising is aimed at shifting the company''s goals from customer acquisition to retention and commitment. While several articles provide interesting advances analyzing social media and sustainability goals, research about influencer types and their impact on engagement preserving corporate sustainability is limited. Thus, the objectives of this study are: (1) Select general influencer traits as positive characteristics in promoting a product; (2) analyze them for micro and macro influencer scenarios; (3) explore potential differences in their adequacy determining customer engagement and preserving corporate sustainability. Credibility, pleasantness, and emotions are the criteria analyzed through multivariate analysis applied over two independent samples of followers. Pleasantness and appearance in the macro influencer scenario and perceived integrity in that of the micro influencer appear to conflict with the desired transparency of the message, while transmission of emotions plays an essential role in both scenarios. This is a very important finding. Companies should assess candidate influencers'' emotional projection skills, in addition to evaluating the brand sponsorship costs and defining the target audience for the advertisement, always under the premise of preserving corporate sustainability

Role of Influencer Marketing in Promoting Financial Products in the Banking Sector of Pakistan

Purpose: The aim of this paper is to analyse the role of influencer marketing in promoting financial products in the banking sector of Pakistan and also to identify the factors through which banks are successfully implementing influencer marketing. Research Design: In this study, the researcher adopted quantitative research design, and all the data were collected through survey questionnaires using five-point Liker scale, and a sample of 300 consumers were selected in Pakistan. The collected data analysed by the researcher through Frequency analysis and Correlation analysis. In addition to this, as the researcher employed the instrument of questionnaire, thereby, to check the reliability of the instrument, the reliably testing was done, and the instrument was found to be reliable. Findings: It was found in the study that there was strong relationship between the influencer marketing and promotion of financial products. The study has found that customer reach, customer preference and engagement, shareable content and promotional tools are the factors through which banks are practising influencer marketing. Besides, it was further analysed that on the promotion of financial products in Pakistani banking sector. Limitations: The main limitation of the study is that this study specifically focused on the banking sector of Pakistan, which means the findings of the study is limited to the banking sector of Pakistan only. Besides, there had been limited knowledge possessed by respondents despite the awareness of the topic as they were all consumers, and not bank managers or experts, so future studies can be conducted among bank managers or field experts.        Keywords: Digital Marketing, Influencer Marketing, Customer Engagement, Financial Products, Banking, Pakistan DOI: 10.7176/JMCR/68-06 Publication date:June 30th 202

Understanding influencer endorsement in the luxury sector

The following dissertation studies the transition of celebrity endorsement to the Social Media context by exploring the effect of Social Media Influencers’ endorsement on the consumption of luxury products. This relationship was reviewed with the use of the Social Learning Theory, testing both the fit between product and endorser, and the transferred value from the endorser to the product. Additionally, this dissertation investigates the role of the influencers’ popularity on the effectiveness of the endorsement. On one hand, popularity showed no significant impact on the fit between luxury products and the influencer. On the other hand, a positive relationship between the perceived status of a product and the influencer’s popularity was verified. Which was confirmed as a determinant factor to a successful link between the endorsement of popular influencers and higher purchase intentions of the endorsed luxury products. These results were coherent with the literature review presented.A seguinte dissertação estuda a transição do patrocínio de celebridades para o contexto de Social Media, explorando o efeito do patrocínio de Social Media Influencers sobre o consumo de produtos de luxo. Esta relação foi estudada com o uso da Social Learning Theory, testando a adequação entre a marca patrocinadora e o influencer, e o valor transferido do influencer para a marca (após o patrocínio). Adicionalmente, esta dissertação investiga o papel da popularidade dos influenciadores na eficácia dos patrocínios. Por um lado, a popularidade não demonstrou nenhum impacto significativo na adequação entre os produtos de luxo e o influenciador patrocionado. Por outro lado, verificou-se uma relação positiva entre o status associado à marca e a popularidade do influenciador. O que foi confirmado como um factor determinante para um vínculo bem-sucedido entre o patrocínio de influenciadores populares e intenções de compra mais altas dos produtos de luxo patrocionados. Os resultados foram coerentes com a revisão literária apresentada